Sales Support Executive

hace 6 meses

Madrid, España Huboo A tiempo completo

**Sales Support Executive**

**Salary: Up to 26,000€ per year + commission scheme**

**Hours: Monday - Friday 37.5 hours**
**Travel is potential necessary to our warehouses within the EU (The Netherlands and Germany)**

Are you passionate about providing support to sales teams? Are you an excellent communicator and team player? You will be responsible for the end-to-end onboarding journey, from integration of clients to our ways of working. Mapping the intricacies of the clients’ requirements and ensuring that their first 4 weeks of trading go as smooth as possible.

You will need to be incredibly customer centric with an excellent eye for detail. The purpose of this role is to take a client that has signed up to use Huboo and work closely with them to set up their account to be able to begin trading. This will be done through a series of conversations to aid the customer set up and a number of admin tasks to make sure all the necessary due diligence on their dashboard has been completed.

Once the Client has been set up correctly and everything is in place to start trading, you will need to liaise with our Client Logistics Team, as well as our Operations Department, to handover this client and help Hub Staff fully understand what is expected of them to fully meet the clients’ expectations.

**Key responsibilities for the Sales Support Executive**:

- Assigned a client to onboard once a salesperson has completed the sales process and a dashboard demo (to be done on a round robin basis)
- Be a main point of contacts for clients throughout their onboarding journey
- Update Client logistics Team once client is ready to send in stock and ready to start trading
- Complete the handover of Clients to Hub Managers, ensuring the operation fully understands the clients’ expectations.
- Liaise with operation to ensure we understand the client’s packaging requirements, including the procurement of bespoke packaging
- Use of CRM (Salesforce) to complete all relevant admin tasks and keep client records up to date
- Keep a close eye on the client’s performance during their first 3 months of trading and having a weekly catch up if required.
- Responding to client tickets
- Reviewing clients first monthly invoice to ensure all billing is accurate
- Issue a Customer Satisfaction Survey once the client has completed their first 4 weeks of trading
- Graduating the client to our Customer Service Department/Key Account Managers
- Support other teams if required.

**Requirements**:
**Experience required for our Sales Support Executive**:

- Previous experience within a sales environment desirable
- Sales support experience desirable
- Strong customer service or customer facing background
- Strong stakeholder management
- Customer centric in your approach
- Tech savvy or proficient in the use of sales software/CRM
- Strong attention to detail
- Strong team player who is dynamic and driven
- Someone who can work with autonomy
- A resilient person
- Experience coding for automation equipment using PLCs.

**Languages required**: English/Spanish (Deutsch or Dutch is a plus)

**Benefits**

**What our Sales Support Executive gets**:

- Salary: Up to 26,000 per year + commission scheme
- Monday - Friday 37.5 hours
- Company share scheme
- Free car parking
- Flexible remuneration - Cobee
- Health insurance
- Gym allowance
- Opportunities for personal development and progression
- Casual dress
- Regular company social events
- Free hot drinks and fresh fruit/healthy snacks
- Huboo Radio - our very own radio station

**What we do at Huboo**:
Huboo is an eCommerce fulfilment partner using great people and smart technology to enable businesses to grow.

We came to market because we could see an opportunity to do things differently. Our unique hub model creates service-led micro warehouses, putting people at the heart of an industry not known for it. For our clients that means higher quality service, and a human approach supported by flexible, end-to-end technology.

We enable start-ups and SMEs to outsource the complications of fulfilment, effortlessly integrating with the world’s most popular sales channels and marketplaces.

For large and enterprise businesses, our tailored solutions adapt to the speed and scale modern business demands, driving efficiency and growth.

From our technology, to our warehouses, to our people, we help your business grow in the right way.

**Businesses grow with Huboo**

**At Huboo, we're an inclusive team and believe that everybody has a voice. You’ll get tons of opportunities throughout your career here to bring your ideas to the table regardless of your age, gender, sexuality, race, disability or religion.**

**If you feel you have the right mindset and skills, and you’re excited by the opportunity to work in a fast-paced, rapidly growing, dynamic company that’ll give you ample opportunity to be creative and succeed in your career then get in touch today**

**Salary: Up to 26,000€ per

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