Client Services Executive Inwards

hace 2 semanas

Madrid, España Chubb INA Holdings Inc. A tiempo completo

**Description**:
Do you consider yourself analytical and good at communication?

And do you fancy to learn more about the insurance industry?

Then your next adventure might just start at Chubb in Madrid

In this role you will provide Account Management Services to Global Accounts incoming to Chubb UK from our Worldwide Multinational network. You will be responsible for the issuance and delivery of policy documentation for renewal and new business, endorsements and associated administrative within Chubb’s agreed standards across by adopting the 'right first time' principle (100% data quality checking prior to issuance & booking).

The role also involves working closely with Global Service teams across the Chubb Global Network, Underwriting, Credit Control, and other internal stakeholders where required.

**Responsibilities**:
Ensure that all handled programmes and policy documentation are issued to agreed service standards and corporate guidelines.

Build strong relationships with Underwriters, Clients, Brokers, Chubb Offices and other external parties, become the main focal and contact point for all service matters relating to their accounts.

Supporting Chubb’s business development and client relationship activities.

Account handling and supporting Global Client Service Executive’s and Underwriters on relevant account/activities.

Assist where required with ongoing Projects that are identified throughout a given year for better improvement to the Global Services Department.

Make sure that Chubb’s Service Standards are met and, if possible, exceeded in the implementation of Global Programmes.

To work within the framework of Chubb ethical and service standards.

**Qualifications**:
**Desired Skills and Experience**:
Native or advanced level in Dutch.

Professional language skills in English.

Working experience within the Insurance Industry is desirable.

Previous experience of servicing multinational insurance projects is preferred.

Competent in Microsoft Office - especially Excel.

Strong customer service skills and customer centric attitude, as well as attention to detail and the desire to deliver and improve quality.

Problem resolution and decision-making skills.

Ability to work in a team environment as well as on own initiative.

**What we offer in return**:
29 days of vacation a year

2 days working from home option + additional flexible days

Working from home allowance

Entry time flexibility

Private medical insurance

Life and accident insurance

Meal allowance

Pension plan

Stock purchase plan

Flexible compensation scheme

Gympass

Employee assistance program

Comprehensive Learning & Development offer

Flexible Working

We are open to discussing flexible working arrangements. This can be discussed with the Recruitment Business Partner managing this position.

Integrity. Client Focus. Respect. Excellence. Teamwork

Our core values dictate how we live and work. We’re an ethical and honest company that’s wholly committed to its clients. A business that’s engaged in mutual trust and respect for its employees and partners. A place where colleagues perform at the highest levels. And a working environment that’s collaborative and supportive.

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