Senior Complaints Officer
hace 6 meses
David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit an English speaking Senior Complaints Officer for their Valencia office.
Position: Senior Complaints Officer
Location: Valencia, Spain
Employment type: Full-time
Remuneration: Base salary.
**DUTIES AND RESPONSIBILITIES**:
- Address customer complaints directly and ensure timely delivery of final responses in compliance with regulatory requirements
- Collaborate with various teams, including AML and anti-fraud, to resolve customer issues and conduct thorough investigations into complaints
- Uphold fairness in customer interactions by objectively reviewing each complaint
- Offer constructive feedback to operational and product teams in cases where complaints were mishandled
- Utilize internal tools to document complaints and monitor their progress
- Stay vigilant of complaint resolution deadlines and provide customers with prompt and informative updates
- Efficiently manage time to handle all assigned complaint cases throughout the week
- Adhere to internal Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) at both individual and team levels
- Foster a positive team culture through a proactive and collaborative mindset.
**REQUIREMENTS**:
- Minimum of two years' experience handling complaints
- Excellent verbal and written communication skills in English (C1 and higher)
- Adaptable communication style to suit each case's needs
- Strong multitasking ability and readiness to take charge in challenging situations
- Exceptional attention to detail and decision-making autonomy
- Familiarity with international and cross-functional work environments
- Punctual, organized, and efficient time management skills
- Independent problem-solving capability
- Reliable, adaptable, and dedicated team player
- Proficient in Google Workspace, Microsoft Office suite, and Confluence
- Customer-focused mindset, prioritizing customer satisfaction above all else.
**BENEFITS**:
- Excellent remuneration package based on experience, skills and performance
- Be part of a dynamic and creative team with positive and friendly atmosphere
- Breakfast and lunch offered onsite
- Guidance and tools to reach your full potential
- Working schedule: Monday to Friday (with some flexibility in shifts after training)
- And many others
-
Senior Complaints Officer
hace 6 meses
Valencia, España HireOn Ltd A tiempo completoPosition: Senior Complaints Officer Location: Valencia, Spain Employment type: Full-time Remuneration: 1750 euro gross/month + relocation **DUTIES AND RESPONSIBILITIES**: - Address customer complaints directly and ensure timely delivery of final responses in compliance with regulatory requirements - Collaborate with various teams, including AML and...
-
Senior Complaints Officer Fintech Company
hace 7 meses
Valencia, España weWow A tiempo completo**weWow’s continued objective is to unite human talent with cutting-edge technology to deliver exceptional customer service**.** **about the brand.** A financial tech brand pioneering in online money transfers. The aim of this brand is to make international money transfers cheap, fair and simple. They have partnered with banks and companies such as...
-
Complaints Officer Stage 1 Fintech Company
hace 6 meses
Valencia, España weWow A tiempo completo**weWow’s continued objective is to unite human talent with cutting-edge technology to deliver exceptional customer service**. **about the brand.** A financial tech brand pioneering in online money transfers. The aim of this brand is to make international money transfers cheap, fair and simple. They have partnered with banks and companies such as Monzo,...
-
Settlement &derivatives Officer
hace 7 meses
Valencia, España LRI Invest A tiempo completoDescription Settlement & Derivatives Officer Booking and Validation of securities / derivatives transactions - Processing of physical certificates - Tranfer free of payments - Helpdesk Function - Processing of confirmation matching - Processing of the daily check lists - Settlement of Collateral Management - Processing of complex complaints - Processing of...
-
Senior Ict Officer
hace 4 meses
Valencia, España International Organization for Migration A tiempo completoPosition Title**: Senior ICT Officer (Enterprise Architect)** Duty Station**: Valencia, Spain** Classification**: Professional Staff, Grade P4** Type of Appointment**: Fixed term, one year with possibility of extension** Estimated Start Date**: As soon as possible** Closing Date**: 05 September 2024** - Established in 1951, IOM is a Related Organization of...
-
Finance Support Officer
hace 1 mes
Valencia, España International Organization For Migration A tiempo completo.Position Title: Finance Support Officer Duty Station: Valencia, Spain Classification: Professional Staff, Grade P2 Type of Appointment: Fixed term, one year with possibility of extension Estimated Start Date: As soon as possible Closing Date: 06 November 2024 IOM is a Related Organization of the United Nations, and as the leading UN agency in the field of...
-
Finance Support Officer
hace 1 mes
Valencia, España International Organization For Migration A tiempo completo.Position Title: Finance Support OfficerDuty Station: Valencia, SpainClassification: Professional Staff, Grade P2Type of Appointment: Fixed term, one year with possibility of extensionEstimated Start Date: As soon as possibleClosing Date: 06 November 2024IOM is a Related Organization of the United Nations, and as the leading UN agency in the field of...
-
Finance Support Officer
hace 2 meses
Valencia, España International Organization for Migration A tiempo completoPosition Title**: Finance Support Officer** Duty Station**: Valencia, Spain** Classification**: Professional Staff, Grade P2** Type of Appointment**: Fixed term, one year with possibility of extension** Estimated Start Date**: As soon as possible** Closing Date**: 06 November 2024** - Established in 1951, IOM is a Related Organization of the United...
-
Senior Budget and Planning Officer
hace 1 mes
Valencia, España International Organization for Migration A tiempo completoPosition Title**: Senior Budget and Planning Officer** Duty Station**: Valencia, Spain** Classification**: Professional Staff, Grade P4** Type of Appointment**: Fixed term, one year with possibility of extension** Estimated Start Date**: As soon as possible** Closing Date**: 21 November 2024** - Established in 1951, IOM is a Related Organization of the...
-
Senior Quality Compliance Specialist
hace 1 semana
Valencia, Valencia, España Edwards Lifesciences A tiempo completoJob OverviewWe are seeking a skilled Senior Quality Compliance Specialist to join our team at Edwards Lifesciences. As a key member of our quality team, you will play a crucial role in ensuring the highest standards of integrity and safety in our product development process.About UsEdwards Lifesciences is a global leader in structural heart innovation,...
-
Junior Compliance Officer Senior Associate
hace 6 meses
Valencia, España LRI Invest A tiempo completoDescription Junior Compliance Officer Job description Role summary: We are seeking a motivated young professional with first work experience (one to two years) to join the Compliance Office of FundRock LIS S.A. to support and work on various Compliance tasks, including AML/CFT topics. You will be reporting to the Head of Compliance in Luxembourg and work...
-
Senior Cybersecurity Operations Officer
hace 2 meses
Valencia, España UNICC A tiempo completo**Purpose of the Position** The Senior Cybersecurity Operations Officer will be responsible for managing the delivery of the Cybersecurity Operations capabilities and projects aligned with the strategy and roadmap. This role requires not only a strong foundation in technical knowledge (especially related to Cybersecurity Operations) but also an ability to...
-
Finance Support Officer
hace 2 meses
Valencia, España International Organization For Migration A tiempo completoPosition Title: Finance Support Officer Duty Station: Valencia, SpainClassification: Professional Staff, Grade P2 Type of Appointment: Fixed term, one year with possibility of extension Estimated Start Date: As soon as possibleClosing Date: 06 November 2024IOM is a Related Organization of the United Nations, and as the leading UN agency in the field of...
-
Finance Support Officer
hace 1 mes
Valencia, España International Organization For Migration A tiempo completoPosition Title: Finance Support Officer Duty Station: Valencia, Spain Classification: Professional Staff, Grade P2 Type of Appointment: Fixed term, one year with possibility of extension Estimated Start Date: As soon as possible Closing Date: 06 November 2024 IOM is a Related Organization of the United Nations, and as the leading UN agency in the field of...
-
Budget And Planning Officer
hace 1 mes
Valencia, España International Organization For Migration A tiempo completo.Position Title: Budget and Planning Officer (2 positions) Duty Station: Valencia, Spain Classification: Professional Staff, Grade P3 Type of Appointment: Fixed term, one year with possibility of extension Estimated Start Date: As soon as possible Closing Date: 21 November 2024 Established in 1951, IOM is a Related Organization of the United Nations, and as...
-
Budget And Planning Officer
hace 4 semanas
Valencia, España International Organization For Migration A tiempo completo.Position Title: Budget and Planning Officer (2 positions)Duty Station: Valencia, SpainClassification: Professional Staff, Grade P3Type of Appointment: Fixed term, one year with possibility of extensionEstimated Start Date: As soon as possibleClosing Date: 21 November 2024Established in 1951, IOM is a Related Organization of the United Nations, and as the...
-
Junior Compliance Officer
hace 8 meses
Valencia, España LRI Invest A tiempo completoDescription Junior Compliance Officer Job description Role summary: We are seeking a motivated young professional or graduate to join the Compliance Office of Sanne LIS S.A. to support and work on various Compliance tasks, including AML/CFT topics. You will be reporting to the Head of Compliance in Luxembourg and work together closely with the other...
-
Junior Digital Communications Officer
hace 1 mes
Valencia, España Icf A tiempo completoWe are expanding our services, and to support this growth, we are looking for a Junior Digital Communications Officer to join our Policy In Action team.PIA provides programme and network support, technical assistance, and mutual (peer-based) learning and training services to European Union (EU) institution.Our portfolio of projects covers a range of policy...
-
Procurement Officer
hace 5 meses
Valencia, España UNICC A tiempo completo_**PLEASE APPLY HERE**:_**bit.ly/3QKjbPd** **Position Description** **Purpose of the Position**: In accordance with established procurement rules and the principles of public procurement, the purpose of this role is to develop and execute procurement strategies; ensure that procurement policies and procedures meet internal and external compliance...
-
Customer Care Officer
hace 6 meses
Valencia, España Marc Foujols International A tiempo completo**Job description**: **DOCTENA **is a company dedicated to improving access to healthcare by enabling patients to book appointments online and via mobile apps. We are the market leader in countries we operate in: Luxembourg, Belgium, Netherlands, Germany, Switzerland, and Austria. If you are looking for a fast-moving growth oriented start-up in Digital...