Customer Care Officer

hace 6 meses

Valencia, España Marc Foujols International A tiempo completo

**Job description**:
**DOCTENA **is a company dedicated to improving access to healthcare by enabling patients to book appointments online and via mobile apps. We are the market leader in countries we operate in: Luxembourg, Belgium, Netherlands, Germany, Switzerland, and Austria.

If you are looking for a fast-moving growth oriented start-up in Digital Healthcare, this is it

We are looking for a talented and entrepreneurial team members based in Luxembourg.

The role of Customer Care Officer is central to the success of this mission, as your contribution will be to help increasing the number of patients and doctors using DOCTENA.

**Your responsibilities will be to**:

- deal directly with customers either by telephone, chat or through our ticketing system
- respond promptly to customer inquiries
- handle and resolve customer issues
- obtain and evaluate all relevant information to handle product and service inquiries
- set up new customer accounts and deliver remote training to new Doctena Pro customers
- review, prepare and import patient data into Doctena Pro
- organize workflow to meet customer timeframes
- direct requests and unresolved issues to the designated resource
- keep records of customer interactions and transactions, record details of inquiries, comments, complaints and of actions taken
- communicate and coordinate with internal departments
- follow up on customer interactions
- provide feedback on the efficiency of the customer service process

**Your work environment**:
You will join a team of young passionate people dedicated to building the best online medical service offering in Europe. The position will **be fully remote** with an occasional visit to the headquarters in Luxembourg.
We offer a full-time contract with an attractive salary package and benefits according to your experience.
We consider working for a promising startup to being a lifestyle choice rather than a job choice. Our positions are challenging, but also come with amazing advantages and fulfillment to those who earn them.

**Job requirements**:

- You bring a high school diploma, a general education degree or equivalent
- You have strong communication skills - verbal and written
- You are very comfortable with working with computers and IT systems
- You love problem analysis and problem-solving
- You give attention to detail and accuracy
- You like working in a team.
- You find it easy to integrate a team and are able to balance autonomy vs teamwork.
- You are hands-on and not afraid of unknown situations.

**Language skills**

Language skills are very important in this role. You speak and write **German native,** the common office language is **English**.

  • Customer Care Officer

    hace 2 meses

    Valencia, España Doctena S.A. A tiempo completo

    DOCTENA is a company dedicated to improving access to healthcare by enabling patients to book appointments online and via mobile apps. We are the market leader in countries we operate in: Luxembourg, Belgium, Netherlands, Germany, Switzerland, and Austria. If you are looking for a fast-moving growth-oriented start-up in Digital Healthcare, this is it! The...

  • Customer Care Officer

    hace 2 meses

    Valencia, España Doctena S.A. A tiempo completo

    DOCTENA is a company dedicated to improving access to healthcare by enabling patients to book appointments online and via mobile apps. We are the market leader in countries we operate in: Luxembourg, Belgium, Netherlands, Germany, Switzerland, and Austria.If you are looking for a fast-moving growth-oriented start-up in Digital Healthcare, this is it!The role...

  • Customer Care Officer

    hace 2 semanas

    Valencia, España Doctena S.A. A tiempo completo

    DOCTENA is a company dedicated to improving access to healthcare by enabling patients to book appointments online and via mobile apps. We are the market leader in countries we operate in: Luxembourg, Belgium, Netherlands, Germany, Switzerland, and Austria.If you are looking for a fast-moving growth-oriented start-up in Digital Healthcare, this is it!The role...

  • Customer Care Officer

    hace 2 semanas

    Valencia, España Doctena S.A. A tiempo completo

    DOCTENA is a company dedicated to improving access to healthcare by enabling patients to book appointments online and via mobile apps. We are the market leader in countries we operate in: Luxembourg, Belgium, Netherlands, Germany, Switzerland, and Austria.If you are looking for a fast-moving growth-oriented start-up in Digital Healthcare, this is it!The role...

  • Customer Service Agent Dutch-speaking

    hace 3 meses

    Valencia, España Digital Customer Care Company BV A tiempo completo

    **Customer Service Representative Dutch-speaking (freelancer)** **Remote job. Start right away.** Looking for a varied remote agent role within an innovative global business? Able to speak Dutch? Then we’re looking for you! Digital Customer Care Company in Amsterdam, The Netherlands, is looking for people with a high level of Dutch for the position of...

  • Customer Experience Officer Odido

    hace 2 meses

    Valencia, España Yource Group A tiempo completo

    Maak vanuit het zonnige Valencia elke klantinteractie bij Odido onvergetelijk – klaar om jouw stempel te drukken?Als Customer Experience Officer bij Odido combineer je jouw klantgerichtheid met commerciële vaardigheden. Jij helpt de particuliere klanten niet alleen met vragen over hun abonnementen, facturen en technische ondersteuning, maar je ziet ook...

  • Customer Experience Officer Odido

    hace 2 meses

    Valencia, España Yource Group A tiempo completo

    Maak vanuit het zonnige Valencia elke klantinteractie bij Odido onvergetelijk – klaar om jouw stempel te drukken?Als Customer Experience Officer bij Odido combineer je jouw klantgerichtheid met commerciële vaardigheden. Jij helpt de particuliere klanten niet alleen met vragen over hun abonnementen, facturen en technische ondersteuning, maar je ziet ook...

  • Customer Experience Officer Odido

    hace 2 meses

    Valencia, España Yource Group A tiempo completo

    Maak vanuit het zonnige Valencia elke klantinteractie bij Odido onvergetelijk – klaar om jouw stempel te drukken? Als Customer Experience Officer bij Odido combineer je jouw klantgerichtheid met commerciële vaardigheden. Jij helpt de particuliere klanten niet alleen met vragen over hun abonnementen, facturen en technische ondersteuning, maar je ziet ook...

  • Customer Experience Officer Odido

    hace 3 meses

    Valencia, España Yource Group A tiempo completo

    Maak vanuit het zonnige Valencia elke klantinteractie bij Odido onvergetelijk – klaar om jouw stempel te drukken?Als Customer Experience Officer bij Odido combineer je jouw klantgerichtheid met commerciële vaardigheden. Jij helpt de particuliere klanten niet alleen met vragen over hun abonnementen, facturen en technische ondersteuning, maar je ziet ook...

  • Customer Experience Officer Odido

    hace 2 semanas

    Valencia, España Yource Group A tiempo completo

    Maak vanuit het zonnige Valencia elke klantinteractie bij Odido onvergetelijk – klaar om jouw stempel te drukken?Als Customer Experience Officer bij Odido combineer je jouw klantgerichtheid met commerciële vaardigheden. Jij helpt de particuliere klanten niet alleen met vragen over hun abonnementen, facturen en technische ondersteuning, maar je ziet ook...

  • Customer Expierence Officer Odido

    hace 3 meses

    Valencia, España Yource Group A tiempo completo

    Maak vanuit het zonnige Valencia elke klantinteractie bij Odido onvergetelijk – klaar om jouw stempel te drukken?Als Customer Experience Officer bij Odido combineer je jouw klantgerichtheid met commerciële vaardigheden. Jij helpt de particulieren klanten niet alleen met vragen over hun abonnementen, facturen en technische ondersteuning, maar je ziet ook...

  • Customer Experience Officer Odido

    hace 2 semanas

    Valencia, España Yource Group A tiempo completo

    Maak vanuit het zonnige Valencia elke klantinteractie bij Odido onvergetelijk – klaar om jouw stempel te drukken?Als Customer Experience Officer bij Odido combineer je jouw klantgerichtheid met commerciële vaardigheden. Jij helpt de particuliere klanten niet alleen met vragen over hun abonnementen, facturen en technische ondersteuning, maar je ziet ook...

  • Customer Care Expert- Sea Logistics

    hace 3 semanas

    Valencia, España Kuehne+Nagel A tiempo completo

    Customer Care Expert- Sea LogisticsValencia, Spain Frachttransport und Kundenservice Vollzeit ES2113357Estamos buscando una persona para unirse a nuestro departamento marítimo como Customer Care Expert en Valencia.Tu funciónKuehne + Nagel selecciona un profesional para desempeñar las tareas de Especialista en Atención al Cliente de Logística Marítima...

  • Customer Service Representative Dutch-speaking

    hace 4 semanas

    Valencia, Valencia, España Digital Customer Care Company BV A tiempo completo

    Digital Customer Care Company BV is seeking a highly skilled and motivated Dutch-speaking Customer Service Representative (Freelance) to join our team.About the RoleAs a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients through various communication channels, including live chat, phone, and...

  • Customer Care Expert- Sea Logistics

    hace 4 semanas

    Valencia, España Kuehne+Nagel A tiempo completo

    Customer Care Expert- Sea Logistics Valencia, Spain | Frachttransport und Kundenservice | Vollzeit | ES2113357 Estamos buscando una persona para unirse a nuestro departamento marítimo como Customer Care Expert en Valencia.Tu función Kuehne + Nagel selecciona un profesional para desempeñar las tareas de Especialista en Atención al Cliente de Logística...

  • Customer Care Expert- Sea Logistics

    hace 4 semanas

    Valencia, España Kuehne+Nagel A tiempo completo

    Customer Care Expert- Sea LogisticsValencia, Spain Frachttransport und Kundenservice Vollzeit ES2113357Estamos buscando una persona para unirse a nuestro departamento marítimo como Customer Care Expert en Valencia.Tu función Kuehne + Nagel selecciona un profesional para desempeñar las tareas de Especialista en Atención al Cliente de Logística Marítima...

  • Customer Care Expert- Sea Logistics

    hace 3 semanas

    Valencia, España Kuehne+Nagel A tiempo completo

    Customer Care Expert- Sea Logistics Valencia, Spain Frachttransport und Kundenservice Vollzeit ES2113357 Estamos buscando una persona para unirse a nuestro departamento marítimo como Customer Care Expert en Valencia.Tu función Kuehne + Nagel selecciona un profesional para desempeñar las tareas de Especialista en Atención al Cliente de Logística...

  • Customer Care Expert- Sea Logistics

    hace 1 mes

    Valencia, España Kuehne+Nagel A tiempo completo

    Customer Care Expert- Sea LogisticsValencia, Spain | Frachttransport und Kundenservice | Vollzeit | ES2113357Estamos buscando una persona para unirse a nuestro departamento marítimo como Customer Care Expert en Valencia. Tu función Kuehne + Nagel selecciona un profesional para desempeñar las tareas de Especialista en Atención al Cliente de Logística...

  • Customer Care Expert- Sea Logistics

    hace 3 semanas

    Valencia, España Kuehne+Nagel A tiempo completo

    Customer Care Expert- Sea Logistics Valencia, Spain Frachttransport und Kundenservice Vollzeit ES2113357 Estamos buscando una persona para unirse a nuestro departamento marítimo como Customer Care Expert en Valencia. Tu función Kuehne + Nagel selecciona un profesional para desempeñar las tareas de Especialista en Atención al Cliente de Logística...

  • Customer Care Expert- Sea Logistics

    hace 4 semanas

    Valencia, España Kuehne+Nagel A tiempo completo

    Customer Care Expert- Sea Logistics Valencia, Spain Frachttransport und Kundenservice Vollzeit ES2113357 Estamos buscando una persona para unirse a nuestro departamento marítimo como Customer Care Expert en Valencia. Tu función Kuehne + Nagel selecciona un profesional para desempeñar las tareas de Especialista en Atención al Cliente de Logística...