Service Operations Manager

hace 1 mes

Algeciras, España Kalmar A tiempo completo

Kalmar keeps global trade moving. Our innovative solutions contribute to every fourth container movement in the world and help transform the future of cargo handling. We believe in collaboration, delivering on our promises and that people make the difference._

**Do you want to make your next move count? With us, you can.**:
We are looking for an experienced **Service Operations Manager** for Iberia, who will report directly to the Country Director and will be responsible for leading the Service Business Unit. With P&L responsibility has to secure the Service Unit budget, formulating and implementing the Local Unit strategy and business plan according to the company's strategy, developing and consolidating the commercial relationship with existing customer and the new ones.

**Main tasks and responsibilities**:

- Lead Service Business Unit, developing and securing the sales budget and forecast, and the P&L results
- Formulation, implementation and developing of the sales strategy and business plan, assuring the unit targets
- Identify, research, and contact prospective customers, building positive relationships which generate future sales and repeat business
- Draw the annual unit budget and follow up
- Preparation of tenders and offers
- Negotiate and construct profitable and appropriate terms of service sales, according to company policies
- Analyze performance and economic KPI´s, taking action to avoid cost deviations or underperformance situations
- Deal with the customer on daily basis, attending meetings and maintaining a fluid and direct communication channel
- Collaborate with the Service Global Organization for the Service Business Development when needed
- Develop and optimize service operations on both field and workshop to ensure the lead time, quality and efficiency
- Pursue service leads; visit existing and new customers together with sales/service managers and support the sales processes
- Refer and take follow up actions on service leads, customer feedback, and information on market activity to appropriate contacts within the organization
- Contribute to the development of sales, marketing, customer retention, advertising, pricing, and distribution strategies for Spain frontline operations
- Responsible to deploy the Global Service QEHS strategy and targets in the country
- Lead the team of regional service managers, support growing the business and sharing of best practices across the different service teams.

**What you’ll need to succeed**:

- We expect you to have an Engineering Sciences qualification, MSc or BSc. Master or postgraduate in Maintenance service
- 7+ years of experience in a similar position within port cranes, heavy plant/industrial equipment or similar industry, in an international environment
- At least 5 years of experience in a managerial role
- Deep knowledge of Service Maintenance routines and Industrial Machinery
- Excellent command of English and Spanish is a must
- The position will requires travel to different locations or countries within the assigned territory
- Customer and business oriented person with proactive mindset
- Highly motivated and self-reliant team player with analytical skills
- Very good communication and negotiation skills
- Flexible attitude with ability to work in a multinational environment
- Proven leadership skills, lead with purpose and high focus on performance

**You will be part of**:
We believe in our people as it is our people who really make the difference. We always work in close collaboration with our customers, deliver on our promises and never walk away no matter how big the challenge. We succeed because we do it together.

With us, you will have the opportunity to realise your potential and become an important member of our global team.

**Interested to join?**:
**Kalmar is part of Cargotec**
- Kalmar is part of Cargotec. Cargotec's (Nasdaq Helsinki: CGCBV) sales in 2022 totalled approximately EUR 4 billion and it employs around 11,500 people._

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