Credit and Collections Associate

**Credit and Collections Associate**

**Job Summary**

**Duties and responsibilities**
- Carry out credit check activity according to Survitec Credit process, recording outcomes accurately and in a timely manner
- Manages and resolves customer disputes to ensure invoices are paid on time and in full
- Locates and monitors overdue accounts, using computers and a variety of automated systems
- Persuades customers to pay amounts due, arranging debt repayment schedules as per authority level and based on customers' financial situations, agreeing extension to credit terms within own authority level or escalating as needed
- Records information about financial status of customers and status of collection efforts
- Sorts and files correspondence and perform miscellaneous clerical duties, such as answering correspondence, writing reports and maintaining system data
- Locates and notifies customers of delinquent accounts by mail or telephone, as per specified process identifying the reason(s) for any overdue payment and to review / confirm the terms of sales, credit or service agreements
- Identifies and answers customer questions regarding problems with their accounts and advise customers of necessary actions and strategies for debt repayment
- Manages own workload ensuring all performance measures and SLAs are met
- Creates an environment where everyone in the team can live the Survitec Values
- Creates an inclusive environment where our people feel valued, appreciated and free to be who they are at work
- Understands, upholds and contributes to creating a safety-first culture within Survitec. Ensures a safe and healthy working environment
- Develops own capabilities through participating in assessment and development planning activities as well as formal and informal training and coaching. Develops and maintains an understanding of relevant technology, external regulation, and industry best practices
- This list is not exhaustive; other duties may be required, as assigned by manager

**Skills**
- Holds self and others accountable to meet commitments
- Plans and prioritises work to meet commitments aligned with Survitec goals
- Knows the most effective and efficient processes to get things done, with a focus on continuous improvement
- Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm
- Builds partnerships and works collaboratively with others to meet shared objectives
- Develops and delivers communications that convey a clear understanding of the unique needs of different audiences
- Uses feedback and reflection to gain productive insight into personal strengths and weaknesses
- Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems
- Manoeuvres comfortably through complex policy, process, and people-related organisational dynamics
- Actively seeks new ways to grow and be challenged using both formal and informal development channels

**Experience and qualification**
Educated to High School or Further Education College level, with 2 A Levels
1-3 years of general work experience, able to work unsupervised
No management experience required