International Service Delivery Manager

hace 2 días

Málaga, España SD Worx A tiempo completo

**Protime**, proud member of the SD Worx group, has become a successful European provider of HR software solutions and related services for Workforce management, Time & Attendance, Access and Planning. With its solutions and expertise, Protime helps companies deal with time in a more efficient and valuable way.

'**Make time valuable**' is our vision, and we make it happen everyday thanks to our 560 committed employees across Europe.

**Are you looking for a new challenge in your career? Would you like to participate in international projects? And do you want to spread our name across the globe?**

**This is what you see yourself doing?**
- Youu will be responsible for the service delivery processes to ensure consistent, high-quality client service for our international existing customers.
- You will be responsible for our existing multinational customers with a tailored Managed Services contract.
- You will wear the Project Manager hat to manage large change requests for our existing customers.
- Together with your colleagues, you maximize our customer satisfaction.
- Streamline internal collaboration across different specialist teams to guarantee a unified experience for our customers.
- Take ownership of critical incidents and coordinate resolution efforts.
- Establish effective communication channels for post-incident reviews.
- Implement systems and methodologies to support outstanding service delivery.

**How will you do that?**
- You manage multiple customers (with different service models) at the same time.
- You can rely on a proven and successful project methodology, an approach that focuses on agility and flexibility.
- You monitor the service delivery scope, budget, and timeframe. You report regularly on the status and quality of the delivered services.
- You coordinate the specialist team and support them where necessary. Throughout the process you ensure smooth communication.
- You will work from our Malaga office - in a hybrid team spread across multiple European countries. Homework is certainly feasible, alongside regular office days.

Of course, you will never walk alone. You will take ownership, but you can always rely on #**collaboration**and #**camaraderie**(two of our core values) with your team members.

**This is you?**
- Service Management: you show proficiency in monitoring and managing service-related processes.
- Customer Relationship: you succeed at maintaining excellent relationships with end-users and stakeholders.
- Leadership: Since you will often work with multiple teams simultaneously, you exhibit superb leadership and ownership skills to take our service delivery to the next level.
- Technical knowledge: You are eager to learn and understand our solutions to enhance service delivery.
- Project management skills: You are great at organizing and making decisions, while remaining flexible enough to cope with unexpected situations. You are passionate about ensuring an excellent follow-up. A first experience in project management is a major plus.
- International mindset: Given the international context, your role does not stop at national borders. You have an international mindset: you like to travel, can work with different cultures and are fluent in English. Additional European languages are a major plus.
- Budget and KPI management: You are a master of numbers. You can manage and balance budget and service expectations like no other, in full control of your KPI’s. You have a passion for customer experience and a strong ability to balance customer needs and business priorities.

**Why would you choose Protime?**
- Become part of an **innovative and challenging international company** where personal and professional development are key. All this within a pleasant working atmosphere with room for **team building and fun**.
- A **people focused culture** of continuous learning and coaching. You can make a **huge impact** and **grow** with the company.
- A dynamic environment**:flexible working hours** and working from home - everything is negotiable.
- Learning opportunities: through an **individual development plan**and professional training
- Career growth: whether you want to become more of an expert in your field our you want to expand your knowledge more horizontally, there is always **room to grow** within Protime.
- We encourage **initiative**, **ownership** and **creativity** in tackling challenges.
- You will never, ever come home and say you had “just another day at the office”. **Innovation** never stands still. Every day offers a different challenge.
- And of course, we also offer an **attractive and competitive salary** with fringe benefits.

From many places, we work as one, moving from better to best together.

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