Operations Coordinator, Delivery

hace 7 días

Málaga, España Tesla A tiempo completo

**What to Expect**

The role

**What You'll Do**

Planning & Coordination
- Assist in the planning, implementation, and follow up of vehicle prep operational tasks and projects
- Coordinate vehicle movements in vehicle lots and delivery bays, monitor delivery schedules, coordinate vehicle repairs and detailing, and ensure lots are thoroughly organized and maintained
- Manage Used Vehicle intake, inspection, refurbishment, dispatch and delivery, alongside new car operations
- Identify team’s needs for processes and tools, and provide appropriate support (training, communication, etc.)
- Take inventory and order supplies as necessary in support of the location’s manager
- Support tracking and following up on task completion, as well as team utilization of existing tools
- Assist the location manager with staffing plans as needed
- Contribute to achieving and exceeding the location’s goals and KPIs including but not limited to: minimizing vehicle dwell, ensuring all pre-delivery activities are completed by our customers and internal teams, maximizing yield on supply, and delivering an excellent customer experience

Operational Excellence & Processes
- Develop expertise on all internal processes and tools and serve as the process expert for your team
- Serve as liaison to, and work cross-functionally with other teams, including Sales, Logistics, and Service
- Assist with and lead day-to-day supervision of local delivery operations at the assigned Tesla location
- Strive for an efficient work environment while continuously improving processes, tools and training
- Support with escalations to manage customer satisfaction
- Support the location manager in following up the implementation of Tesla standards to guarantee excellent customer experience (e.g. order uniforms and materials)
- Manage the vehicle loaner fleet at your location
- Support with vehicle revenue recognition and final payment collection
- Serve as the point of contact for banks and manage external correspondences
- Enter repair work or concerns in applicable systems through digital processes and track to completion
- Identify gaps at your location and highlight to the location manager

Delivery Experience
- Partner with all employees at your location to deliver an exceptional day of delivery experience for our customers
- Coordinate vehicle preparation, including vehicle arrival, vehicle receipt inspection, yard/lot management, wash, finished goods and the delivery bay flow
- Liaise with Service organization to ensure vehicle readiness, vehicle refurbishment, vehicle detailing and sequencing
- Track vehicle preparation, including escalations which are to be reported to the location manager
- Ensure upcoming delivery days are sequenced for vehicle preparation and day of delivery and pre-delivery concerns are resolved.
- Build relationships and manage daily communications related to vehicle arrival and vehicle readiness
- Dispatch direct/home deliveries
- Perform additional responsibilities as assigned to meet business needs.

**Responsabilidades**:

- Planificación y coordinación
- Asistir en la planificación, ejecución y seguimiento de las tareas de preparación de vehículos y proyectos operativos
- Coordinar el movimiento de los vehículos en los lotes y las bahías de entrega, controlar los horarios de entrega, coordinar las reparaciones y los detalles de los vehículos y garantizar que los lotes se organicen y mantengan con precisión
- Gestionar la aceptación, la inspección, el reacondicionamiento, la expedición y la entrega de los vehículos usados, junto con las operaciones de los vehículos nuevos
- Identificar las necesidades del equipo en cuanto a procesos y herramientas, y proporcionar el apoyo adecuado (formación, comunicación, etc.)
- Realiza el inventario y el pedido de suministros según sea necesario para apoyar al responsable del puesto
- Apoyar la supervisión y el seguimiento de la realización de actividades, así como el uso de las herramientas existentes por parte del equipo
- Ayudar la dirección de la sede con los programas de dotación de personal cuando sea necesario
- Contribuir a la consecución y superación de los objetivos y KPI (indicadores clave de rendimiento) de la ubicación, incluidos, entre otros, los siguientes: minimizar el estacionamiento de vehículos, garantizar que nuestros clientes y equipos internos realicen todas las actividades previas a la entrega, maximizar el rendimiento de la entrega y ofrecer una excelente experiência al cliente

Excelencia operativa y procesos
- Desarrollar experiência en todos los procesos y herramientas internas y actuar como experto en procesos para su equipo
- Colaborar y trabajar de forma transversal con otros equipos, incluidos los de ventas, logística y asistencia.
- Asistir y dirigir la supervisión diaria de las operaciones de entrega local en la ubicación de Tesla asignada
- Esforzarse por crear un entorno de trabajo eficiente mejorando continuamente los procesos, las herramientas y la

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