International Service Delivery Manager

hace 2 meses

Málaga Málaga provincia, España SD Worx A tiempo completo

SD Worx is a leading European provider of Payroll & HR services with global reach. We have offices in Europe and in Mauritius. Our goal? We bring people solutions to life and turn HR into a value source for our clients and their people. Our people solutions span the entire employee journey, from salary payment to attracting, rewarding, and developing talent.

**What do we have to offer?**
- Medical insurance fully paid by SD Worx for you and 2 dependents (upgrades available)
- Flexible pay package
- Allowances for transport, internet, and mobile (more information available during the interview)
- A dynamic environment: flexible working hours and working from home - everything is negotiable
- Laptop, equipment provided, and many more
- 25 days of leave on a full-time basis
- Workation
- Learning opportunities: through an individual development plan and professional training
- Career growth: whether you want to become more of an expert in your field or you want to expand your knowledge more horizontally, there is always room to grow within SD Worx
- All leaves are granted as from day 1

**What do we have to offer?**
- Medical insurance fully paid by SD Worx for you and 2 dependents (upgrades available)
- Flexible pay package
- Allowances for transport, internet, and mobile (more information available during the interview)
- A dynamic environment: flexible working hours and working from home - everything is negotiable
- Laptop, equipment provided, and many more
- 25 days of leave on a full-time basis
- Workation
- Learning opportunities: through an individual development plan and professional training
- Career growth: whether you want to become more of an expert in your field or you want to expand your knowledge more horizontally, there is always room to grow within SD Worx
- All leaves are granted as from day 1

**About the role**:
A challenging job in which you are responsible for the operational follow up of **international medium **and **large clients** in SD Worx. Continuously striving for customer success & customer engagement, and through excellent communication skills and commercial drive ensure maximum client satisfaction.

**What do you have to offer?**

All round passion in service delivery management and a strong drive to achieve customer satisfaction through excellent communication skills, as well as:

- 5+ years of experience in service delivery management processes & governance for international customers
- Fluent in English
- Excellent communication skills
- Excellent customer service skills
- Commercially driven, solutions driven approach

**Which tasks can you expect?**

Perform service delivery management by:

- Monitoring and following up the relationship and the agreements made with the client
- Monitoring and following up of the services and invoicing
- Monitoring and reporting to the customer and internally in accordance with the agreements made and the SLAs
- Maintaining regular contact with clients to identify their challenges and formulate proposals
- Advising clients and communicating with impact, both verbally and in writing
- Promoting products and services according to the needs of our clients (up to executive level)
- Maintaining good contacts with our partners, subcontractors and the SD Worx countries involved
- Helping the team to acquire knowledge by passing on his/her own expertise to colleagues

From many places, we work as one, moving from better to best together.

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