Head of Customer Service

hace 3 semanas


Barcelona, España Tool4staffing A tiempo completo

**La société**:
Grâce à TOOL4STAFFING les recruteurs peuvent aller trouver automatiquement les bons profils et les embarquer dans un process de recrutement ludique.

Nous étoffons notre équipe de 35 personnes à BARCELONE (Espagne) pour doubler résultats et effectif d'ici 2024.

**Mission**:
Notre équipe Customer Service est chargée de:

- Onboarder les nouveaux clients sur notre plateforme
- Former les utilisateurs à l’utilisation du logiciel
- S’assurer d’un taux d’utilisation maximal
- Apporter support et accompagnement aux clients
- Maximiser la rétention

Nous avons besoin de toi pour:

- Manager l’équipe Customer Service (5 pax, 10 fin 2023)
- Monitorer, piloter et suivre la performance de l’équipe CS
- Etre le point d’escalation des sujets du top 10
- En tant que Head Of, être membre pro-actif dans la construction de la stratégie globale

**Profil recherché**

Tu as:

- Un solide relationnel client
- Une bonne expérience de vente
- Une vraie appétence pour la tech
- 4 de ces 5 qualités : motivation rigueur ambition humilité immortalité

**=> ce poste est fait pour toi



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