Customer Success Manager
hace 2 semanas
Job Summary
CSMs drive retention and expansion of NetApp’s existing Named Commercial, Enterprise & Strategic customers by focusing on retaining recurring revenue, add-on sales and developing customer advocacy.
This will be achieved through proactive customer outreach informed by internal data, marketing campaigns and outbound calls into the customer base.
This position will leverage data to proactively guide customers through their journey and increase the adoption or utilization of NetApp’s entire product and solutions portfolio.
Essential Functions
Ensure customer success though process creation/refinement, effective product adoption, product quality remediation, development and management of get-well plans, executive communications
Grow NetApp’s sales of products and services by assessing customers’ needs and identifying opportunities that lead the customer to renew, expand and advocate
Proactively engage with customers using data insights to monitor adoption and/or utilization, guiding them to recognize greater value
Create relationship maps within accounts with plans to expand depth and quality of relationships
Responsible for the customer “owning-cycle” sales activities driving a customer success strategy with wider account team members
Own retention and expansion sales engagement in alignment with sales and channel, including tracking renewals and aligning on upsell strategy with a retention focus
Conduct outreach efforts to maintain and educate stakeholders on NetApp’s value proposition and best-in-class products
Improves customer satisfaction and NetApp product adoption through information campaigns and by helping coordinate support activities
Education
Fluent in English & Spanish (C1-C2 level), Portuguese is a nice to have
1-3 years of experience in a customer facing role, ideally as Customer Success Manager in a tech environment
Soft skills for managing customer and internal relationships
Sales skills for driving customer retention with the ability to spot new business opportunities
Autonomous execution of pre-defined sales activity throughout the customer lifecycle
Confident in building relationships and recognizing opportunities to strengthen existing practices
Interacts and collaborates with cross functional teams on a global basis
Must have strong communication skills across all levels of executive management
-
Customer Success Manager
hace 5 días
Madrid, España Board International A tiempo completoAt Board, we help enterprises plan smarter, drive outcomes and lead transformation with one single Intelligent Planning Platform. Trusted by thousands of leading organizations, over the last 28 years we have designed our Product with enterprise planning agility in mind and the passionate care of our people as our main driver. We strongly believe every...
-
Customer Success Manager
hace 4 semanas
Madrid, España Unit4 A tiempo completo**Company Description**: We are in Business for People, empowering people in service organizations with innovative Enterprise and Business software solutions. We’ve innovated and taken a new approach to delivering ERP that works for people. Self-driving, adaptive and intuitive software that is changing the way people work. Our solutions empower people and...
-
Customer Success Manager
hace 4 semanas
Madrid, España Dalux A tiempo completo**Customer Success Manager** Primero, ¿quién diablos es Dalux? Dalux es una empresa innovadora de Contech, que se compromete a ampliar los límites de cómo la tecnología puede garantizar una industria inmobiliaria y de construcción más inteligente y eficiente. Hoy proporcionamos nuestras herramientas digitales fáciles de usar a promotores,...
-
Customer Success Manager
hace 4 semanas
Madrid, España Cobee A tiempo completo**About Us & Our Culture**: We, employees, need a much more engaging solution around our compensation, and that’s why Cobee was born. Since we created Cobee back in November 2018, our vision has been unwavering**:to become the most desirable solution for employees to get compensated at work**. As we fight for that vision, **we truly believe that we can...
-
Customer Success Manager Italy
hace 4 semanas
Madrid, España TWENIX PLATFORM S.L A tiempo completo**¡Hola !**: ¿Te suena la imagen del típico/a profesional que lleva años estudiando inglés en la empresa pero aún tiembla cuando le toca hacer una presentación en inglés o reunión internacional con clientes? No pasa nada, esta es tu oportunidad para que no vuelva a pasar nunca más! **Twenix** somos una empresa tecnológica de e-learning B2B que...
-
Customer Success
hace 4 semanas
Madrid, España Catenon A tiempo completo**FUNCTIONS**: Startup tecnológica en plena expansión y crecimiento está buscando incorporar a su equipo de Madrid un Customer Success Manager que reportará directamente al Director Comercial de la compañía. Requisitos: Perfil consultor Experiência en proyectos de implantación de soluciones tecnológicas o en inclusión de nuevos departamentos al...
-
Customer Success Manager
hace 7 días
Madrid, España OneTrust A tiempo completo**Strength in Trust**: At OneTrust, we exist to unlock every company's potential to thrive by doing what's good for people and planet. Using cutting-edge technology and a real-world approach to privacy, GRC, ethics, and ESG, we've created a no-nonsense platform to help supercharge the global push for Trust Intelligence. **The Challenge** We are looking for...
-
Customer Success Manager
hace 4 semanas
Madrid, España Ucademy A tiempo completo**3,2,1 LET´S GO** **HOLA** **NO SERÁ UN TRABAJO NORMAL** En Ucademy no ofrecemos el típico trabajo de 08:00 a 15:00 h, en el que te dicen lo que tienes que hacer en todo momento, en el que repites día tras día las mismas tareas, en el que dices ya he terminado el trabajo, en el que el aburrimiento es tu compañero de fatigas y en el que el escaqueo...
-
Customer Success Manager
hace 2 días
Madrid, España Dalux A tiempo completoDalux es una empresa innovadora de Contech, que se compromete a ampliar los límites de cómo la tecnología puede garantizar una industria inmobiliaria y de construcción más inteligente y eficiente. Hoy proporcionamos nuestras herramientas digitales fáciles de usar a promotores, contratistas, subcontratistas, propietarios de edificios y consultores...
-
Customer Success Manager
hace 3 semanas
Madrid, España Skeepers A tiempo completoSkeepers is the European leader in shopper engagement solutions.We provide a fully integrated one-stop-shop UGC suite for brands to bond with consumers, amplify reach, boost engagement, drive sales and customer retention. More than 8,000 clients across the globe use our AI-based solutions to generate millions of dollars in additional sales annually. Our...
-
Customer Success Manager
hace 4 semanas
Madrid, España Skeepers A tiempo completoSkeepers is the European leader in shopper engagement solutions.We provide a fully integrated one-stop-shop UGC suite for brands to bond with consumers, amplify reach, boost engagement, drive sales and customer retention. More than 8,000 clients across the globe use our AI-based solutions to generate millions of dollars in additional sales annually. Our...
-
Customer Success Manager
hace 3 semanas
Madrid, España MongoDB A tiempo completoThe role:We are looking for a motivated, hardworking and hands-on Customer Success Manager (CSM) to help our customers realize and improve the value of their MongoDB subscription and services.Individuals in this role have a passion for technology and the ambition to dive head-first into new challenges; are adaptive and excited to help innovate with new...
-
Customer Success Manager
hace 4 semanas
Madrid, España Enghouse A tiempo completoEnghouse Interactive is looking for a **Customer Success Manager** for Spain with +5 years of experience in account management specialized in the technology sector being a differentiator in the contact center world. **Who we are**: Enghouse Interactive (EI), a subsidiary of Enghouse Systems Limited (TSX: ENGH), is a leading global provider of video...
-
Growth Customer Success Manager with Italian
hace 2 semanas
Madrid, España Babel Profiles S.L A tiempo completoDo you want to be part of an innovative and dynamic technological company that's a leader in the market? Would you like to work with a team that values transparency, dedication, customer satisfaction, teamwork, and resourcefulness? Do you like the flexibility of working in a hybrid model, in Madrid? If so, we'd like to talk to you! Our client is a SaaS...
-
Portfolio Customer Success Manager
hace 4 semanas
Madrid, España OneTrust A tiempo completo**Strength in Trust**: At OneTrust, we help businesses around the world to make trust a competitive advantage. Our category-defining enterprise platform enables organizations to operationalize trust across privacy, security, data governance, GRC, third-party risk, ethics, and compliance, and ESG. **The Challenge**: We are looking for a **Portfolio Customer...
-
Customer Success Manager- Emea
hace 4 semanas
Madrid, España Cymulate A tiempo completo**Make Your Mark** Cymulate's Continuous Security Validation enables companies to challenge, assess and optimize their cyber-security posture against the evolving cyberthreat landscape, simply and continuously. With world-class clients like YMCA, Brinks, and EuroNext we strive to bring the highest level of service to everything we do. Our team is made up...
-
Growth Customer Success Manager with French
hace 5 días
Madrid, España Babel Profiles A tiempo completoDo you want to be part of an innovative and dynamic technological company that’s a leader in the market? Would you like to work with a team that values transparency, dedication, customer satisfaction, teamwork, and resourcefulness? Do you like the flexibility of working in a hybrid model, in Madrid? If so, we’d like to talk to you! Our client is a SaaS...
-
Growth Customer Success Manager with German
hace 5 días
Madrid, España Babel Profiles A tiempo completoDo you want to be part of an innovative and dynamic technological company that’s a leader in the market? Would you like to work with a team that values transparency, dedication, customer satisfaction, teamwork, and resourcefulness? Do you like the flexibility of working in a hybrid model, in Madrid? If so, we’d like to talk to you! Our client is a SaaS...
-
Growth Customer Success Manager with Italian
hace 4 semanas
Madrid, España Babel Profiles A tiempo completoDo you want to be part of an innovative and dynamic technological company that’s a leader in the market? Would you like to work with a team that values transparency, dedication, customer satisfaction, teamwork, and resourcefulness? Do you like the flexibility of working in a hybrid model, in Madrid? If so, we’d like to talk to you! Our client is a SaaS...
-
Customer Success
hace 3 horas
Madrid, Madrid, España Glowrias A tiempo completoEmpresa de Moda E-Commerce busca un puesto en departamento de Customer Success / Oficina E-Commerce. Tiempo Parcial, 20-30h.Tareas Gestión de incidencias con clientes Online por mail, Chat y Direct. Diseño de Banners y gestión de RRSS. Actualización de Stock y gestionar las prendas entre almacenes. Creación de fichas de producto y redimensionamiento de...