Customer Support Advocate

hace 2 días


Alicante, España Harmonic Inc. A tiempo completo

We are looking for our new** Customer Support Advocate**

You'll be a part of the Technical Support 24x7 Call Center within the Worldwide Services organization based in Alicante, Spain

**What you will be doing**:

- Provide customer service and support on Technical Support Hotline
- Support license key generation & process Return Material Authorization (RMA) requests
- Provide escalation management notification
- Coordinate and communicate with the maintenance renewals, sales, software distribution, accounting and contracts administration departments to ensure the accuracy of customer data
- Resolve service agreement issues when Customer Support database is inaccurate or incomplete. This will be accomplished via verifying and researching agreements with Order Entry, Sales Order Adm. and the Sales organization.
- Provide assistance to ad-hoc tasks to contribute to the smooth operation of the Customer Service & Support organization.
- Shift works may be required and outside of normal working hours as per requirements from business.

**What you should have**:

- Minimum Qualification: Graduate in any branch
- 2+ years of customer service, or advanced administrative support experience with direct customer engagement
- Experience working with service Case Management or other database systems preferred
- Fluency in both written and Spoken English.

At Harmonic, we believe that building and nurturing a global team with diverse backgrounds and voices is critical to our success. Together, we achieve excellence through creativity and innovation, build relationships based on integrity and mutual respect, and deliver the highest quality in every aspect of our business for the benefit of our employees, business partners and shareholders.

Harmonic is an equal opportunity employer. Qualified applicants will receive consideration for employment regardless of gender, race, color, national origin, ancestry, citizenship, religion, age, physical or mental disability, medical condition, genetic information, pregnancy, sexual orientation, gender identity or gender expression, veteran status, or marital status, or any other characteristic protected by federal, state or local law. In addition, we will provide reasonable accommodations for qualified individuals with disabilities.

Requisition:
Type: Full-Time - Fixed-term contract


  • Customer Success

    hace 2 días


    Alicante, España GitKraken A tiempo completo

    **The Company**: GitKraken makes a suite of legendary Git tools that help developers be more productive - and teams collaborate more closely - wherever they are and wherever they code. GitKraken tools - including the GitKraken Client, and newly acquired GitLens, and Git Integration for Jira - are used by more than 10 million developers at 100,000+...


  • Alicante, Alicante, España Blu Selection A tiempo completo

    With the rapidly evolving economy, delivering exceptional customer service has become paramount. As a Lisbon Customer Support Associate with Blu Selection, you will be part of a multinational organisation that provides top-notch sales and customer service solutions.Your role will involve:Key ResponsibilitiesResponding to customer inquiries in a timely and...


  • Alicante, España Asseco South Eastern Europe A tiempo completo

    Necomplus es un referente internacional en el sector de los medios de pago, aportando tecnología propia para generar soluciones diferenciales. Desde nuestras sedes en Europa y Latinoamérica, implantamos soluciones de pago exitosas en nuestros clientes, entidades financieras y no financieras que se apoyan en la compañía como socio tecnológico para...


  • Alicante, España Asseco South Eastern Europe A tiempo completo

    The group Asseco SEE is the largest operator in South-Eastern Europe in terms of revenue derived from sales of its software and services. We came into being as a result of the integration of the experience, knowledge and solutions of major segment leading IT companies operating in the region. Since the beginning, our company's subsidiaries focused on...


  • Alicante, España Asseco South Eastern Europe A tiempo completo

    The group Asseco SEE is the largest operator in South-Eastern Europe in terms of revenue derived from sales of its software and services. We came into being as a result of the integration of the experience, knowledge and solutions of major segment leading IT companies operating in the region. Since the beginning, our company's subsidiaries focused on...


  • Alicante, España Harmonic Inc. A tiempo completo

    **Senior Technical Support Engineer** Harmonic is the industry leading solution for the transformation for video, cable and media companies, with smarter, faster, and simpler video streaming and broadband services. We are at the forefront of industry innovations, with simplified streaming using the cloud or software as a service, or next-generation gigabit...


  • Alicante, España Harmonic Inc. A tiempo completo

    We are looking for our new Technical Support Engineer ! Department 24 x 7 Technical Assistance Center within the Worldwide Services organization **Location**: Alicante, ES **Requirements**: A university technology degree or equivalent years of technical support experience in high-technology companies, preferably within Playout and Transmission, Network,...


  • Alicante, España Harmonic Inc. A tiempo completo

    We are looking for our new **Technical Support Engineer**! **Department** 24 x 7 Technical Assistance Center within the Worldwide Services organization **Location**: Alicante, ES **Requirements**: A university technology degree or equivalent years of technical support experience in high-technology companies, preferably within Playout and Transmission,...


  • Alicante, Alicante, España Veolia Wts A tiempo completo

    About Veolia WtsWe are a global leader in water recovery, treatment and reuse. Our team designs and supplies a range of water systems for various applications.Job SummaryThis is a remote role within our European Services Team. You will play a crucial part in developing product and technology-related projects across our service offerings by driving business...


  • Alicante, Alicante, España Blu Selection A tiempo completo

    Unlock a Rewarding Career in LisbonIn today's competitive economy, delivering exceptional customer service is vital for businesses to thrive. As a Customer Service Representative, you will be part of a renowned European company and play a crucial role in providing top-notch support to clients.Your key responsibilities and impact as a Customer Service...


  • Alicante, Alicante, España Viking Assistance Group A tiempo completo

    Viking Assistance Group is looking for skilled professionals to fill the role of a Customer Consultant in our Torrevieja office. As a key member of our team, you will be responsible for delivering exceptional customer service and ensuring that our clients receive the support they need.The ideal candidate will possess excellent communication skills, both...


  • Alicante, España JUJUR A tiempo completo

    Position: German Technical Support Representative Location: Remote/work from home from anywhere in Spain Employment type: Full-time DUTIES AND RESPONSIBILITIES: - Maintain the technical support of the SMA Service Line - Use communication and troubleshooting skills to provide customer support to electrical installers and end customers of the solar...


  • Alicante, España JUJUR A tiempo completo

    Position: Dutch/Flemish Technical Support Representative Location: Remote/work from home from anywhere in Spain Employment type: Full-time DUTIES AND RESPONSIBILITIES: - Maintain the technical support of the SMA Service Line - Use communication and troubleshooting skills to provide customer support to electrical installers and end customers of the solar...


  • Alicante, Alicante, España Blu Selection A tiempo completo

    Company OverviewWe are Blu Selection, a global player in the market, seeking highly skilled professionals to join our team. Our company is dedicated to providing exceptional customer experiences for top brands like Microsoft, Abercrombie & Fitch, and Pinterest.SalaryThe estimated monthly salary for this role is between €1040 (with accommodation) and...

  • Dutch Customer Service

    hace 6 días


    Alicante, Alicante provincia, España Recruit4Work S.L. A tiempo completo

    Did you know that it is possible to start working and living in Spain? We can help you realize this dream! We can offer you a position in Alicante, in which you are able to help customers. You will be working in a ambitious, flexible company in which you are able to grow and develop on professional level. While working in Alicante you are also able to...


  • Alicante, Alicante, España Blu Selection A tiempo completo

    About the RoleAre you passionate about delivering exceptional customer experiences and ensuring the accuracy of online content? We're looking for a skilled Global Customer Service and Content Expert to join our team in Lisbon.Your Responsibilities:As a Global Customer Service Specialist, you will provide top-notch support to customers from the Dutch market...


  • Alicante, Alicante, España Blu Selection A tiempo completo

    About the RoleAre you passionate about delivering exceptional customer experiences and ensuring the accuracy of online content? We're seeking a skilled Customer Service and Content Moderator to join our team in Lisbon.Job DescriptionWe're looking for a highly motivated individual to provide top-notch customer service, moderate content, and offer technical...


  • Alicante, España Veolia WTS A tiempo completo

    **Company Description** **Job Description** Product Manager Asset Care - Water Treatment** **European Services Team** **Remote role** - For this role, you can be based in France, UK, Benelux, Italy or Spain **What is the purpose of the role?** The Product Manager Asset Care - Water Treatment will join our European services team. Playing a crucial role in...


  • Alicante, España Recruit4Work S.L. A tiempo completo

    Experience work and life in Spain with our help! Join us in Alicante, where you'll be working as a customer assistant. Our company is ambitious and flexible, providing you with opportunities for professional growth. Alongside your work, you'll have the chance to immerse yourself in the local way of life. Explore popular hotspots, indulge in traditional...


  • Alicante, Alicante, España Blu Selection A tiempo completo

    Lisbon, a vibrant city with a rich cultural history, is an ideal place to live and work. As a Customer Service Agent for Blu Selection, you will be surrounded by friendly people, good vibes, and a happy-go-lucky urban life. If you're looking for a warm climate all year round and a sunny beach life next to the Atlantic, Lisbon is the perfect destination. Your...