Customer Support Intern
hace 3 semanas
**About Abbott**
Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 113,000 colleagues serve people in more than 160 countries.
**What are the objectives of this role?**
- To provide best-in-class customer service with a view to enhance customer loyalty.
- To troubleshoot technical challenges faced by the customer either remotely or in person.
- To ensure maximum up time for instruments and perform all activities including preventative maintenance to achieve the same.
**What are the deliverables and value expectations for this position?**
- Become the customer’s trusted partner for keeping the instruments running efficiently and consistently.
- Establish strong and sustainable relationships with customers and continuously take initiatives to achieve customer delight.
- Perform preventative maintenance and resolve customer queries about instruments and other offerings.
- Adhere to Abbott Diagnostics quality system while providing support including installation, Preventive Maintenance, Technical Service Bulletins and repair by documenting, following-up, and closing calls.
- Troubleshoot complex challenges under high stress situations while putting the customer at ease by employing effective communication skills.
- Partner well with internal functions and ensure speedy resolution of customer issues to exceed their expectations.
- Successfully achieve the established business metrics including service sales, cost of service and key performance indicators for assigned customers/accounts
- Champion utilization of remote support tools to proactively improve instrument up time
- Proactively improve expertise through continuous learning and certifications
**What key challenges will the individual face within the next year?**
- Consolidation among customers will continue and the individual will need to adapt to changing expectations from customers
- The Enterprise Account Management initiative will be fully functional and the individual would need to understand expectations of the new team and deliver accordingly
- There will more emphasis on remote diagnosis and proactive preventative maintenance and the individual would need to improve his skills and change work style to meet new demands
**Minimum Requirements**:
- Bachelor’s degree in life sciences (Biology, Pharmacy, etc.)
- Bachelors/Engineering Degree in Bio Medical or Medical Technology is preferred.
- English and/or local language
- Problem solving attitude in person or remotely
- Team Oriented working and strong interpersonal skills
- Superior communication skills - English and/or local language
- Empathetic listening
- Time Management
- Interacting with customers
- Computer skills
For our internship positions is mandatory to sign an university Agreement.
-
Customer Experience Support Intern
hace 4 semanas
Madrid, España Thermo Fisher Scientific A tiempo completo**Customer Experience Support Intern** Direct Report To: Customer Care Manager, Iberia Group/Division: Life Sciences Position Location: Spain - Alcobendas (Madrid) When you are part of the team at Thermo Fisher Scientific, you’ll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is...
-
Customer Support Associate
hace 4 semanas
Madrid, España Cabify A tiempo completoEn Cabify creemos que una nueva forma de movilidad urbana es posible. Un ecosistema que permita tener menos coches privados en las calles, vehículos más sostenibles y rutas más eficientes. Ciudades en las que sus calles estén pensadas por y para las personas, y no para los coches. Productos y servicios que, mediante alternativas de movilidad sostenibles...
-
Customer Service Intern
hace 1 mes
Madrid, España General Mills A tiempo completo: - Great things are happening in the Europe and Australia (EUAU) region. Each day, our 2,500 plus colleagues bring their passion to our offices, manufacturing sites, R&D center, and commercial/distributor markets across Europe, Australia, and New Zealand. We are energized by over 150 years of bringing people together with the food they love. With beloved...
-
Customer Service Intern
hace 1 mes
Madrid, España General Mills A tiempo completo: - Great things are happening in the Europe and Australia (EUAU) region. Each day, our 2,500 plus colleagues bring their passion to our offices, manufacturing sites, R&D center, and commercial/distributor markets across Europe, Australia, and New Zealand. We are energized by over 150 years of bringing people together with the food they love. With beloved...
-
Responsable Customer Support
hace 1 mes
Madrid, España Resource Group A tiempo completoLocation: Madrid - Job Type:Permanent - **Sector**: MRO + Production - **Start Date**: 18/04/2024 - **Expiry Date**: 18 May 2025 - **Job Ref**: J531123 Estamos buscando un Responsable de Customer Support para uno de nuestros clientes en Madrid. - We are looking for a Customer Support Responsible for one of our clients in Madrid._ **FUNCIONES** - Facilitar...
-
Responsable Customer Support
hace 3 horas
Madrid, España Resource Group A tiempo completoLocation: Madrid- Job Type:Permanent- **Sector**: MRO + Production- **Start Date**: 18/04/2024- **Expiry Date**: 18 May 2025- **Job Ref**: J531123Estamos buscando un Responsable de Customer Support para uno de nuestros clientes en Madrid.- We are looking for a Customer Support Responsible for one of our clients in Madrid._**FUNCIONES**- Facilitar la...
-
Customer Support Representative
hace 3 semanas
Madrid, España Jobs for Humanity A tiempo completoJob DescriptionWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Support Representative. This is a remote position and in this role, you will be responsible for providing exceptional customer service and support, while also handling account receivables and collections from delinquent clients. As a key member of...
-
Emobility Technical Customer Support
hace 1 mes
Madrid, España ABB A tiempo completo**eMobility Technical Customer Support**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations....
-
Customer Technical Support
hace 4 semanas
Madrid, España Hoppr LTD A tiempo completoMake your mark in Connected TV advertising industry - Digital Advertising Project Management to lead our talented team - Start-up tech company (Europe based - Spain) **Who are Hoppr?** Hoppr is a global advertising innovator that has created a low touch platform to bridge the divide between brands and consumers on digital devices. The company’s flagship...
-
Customer Service Support
hace 1 mes
Madrid, España Page Personnel España A tiempo completoPunto de referencia único con los clientes, aportando un valor añadido en el aumento de su satisfacción. - Recepción y gestión de solicitudes tanto de Servicio externas (de cliente): reparaciones, mantenimiento de equipos y revisiones, así como de Servicio internas (de otros departamentos CZ): instalaciones/desinstalaciones (ventas, cursos, préstamos...
-
Customer Support Representative
hace 3 días
Madrid, Madrid, España Morningstar A tiempo completoThe Group:The Products group is the home of manufacturing and innovation at Morningstar. The individuals in this group transform our high-quality data, independent research, and technological expertise into well-designed products that delight our clients. The group's product management, product development, and service teams collaborate with our Client...
-
Customer Support Associate
hace 4 días
Madrid, España Cabify A tiempo completoQuieres cambiar el mundo? Eso es lo que hacemos en Cabify. Nuestro objetivo es hacer de las ciudades mejores lugares para vivir, mejorando la movilidad de las personas que viven en ellas, conectando a pasajeros y conductores con tan sólo pulsar un botón. Es posible que algún día las ciudades sean lugares donde nadie necesite un coche privado, pero aún...
-
Customer Support Associate
hace 2 días
Madrid, España Cabify A tiempo completo¿Quieres cambiar el mundo? Eso es lo que hacemos en Cabify. Nuestro objetivo es hacer de las ciudades mejores lugares para vivir, mejorando la movilidad de las personas que viven en ellas, conectando a pasajeros y conductores con tan sólo pulsar un botón. Es posible que algún día las ciudades sean lugares donde nadie necesite un coche privado, pero...
-
Customer Support Intern
hace 1 mes
Madrid, España TaxScouts A tiempo completoMadrid, Spain Madrid, Spain Every year, 200 million Europeans go through tax preparation hell. A needlessly complicated process that can scare the living daylights out of you (actual words from our customers). Let’s be honest - doing taxes sucks. We're here to fix that. TaxScouts was founded by early employees and alumni of Europe’s leading startups...
-
Web customer support representative
hace 4 semanas
Madrid, España OVHcloud A tiempo completoWeb customer support representative M/F/X Your main responsibilities As a Junior IT Specialist, you will join an experienced team of 1st Line Support, your key responsibility will be providing technical support by email, chat and phone to our customers from different countries on OVHcloud products. In addition, you are also responsible for commercial...
-
Customer Support Specialist
hace 4 semanas
Madrid, España Bitfinex A tiempo completoHow We Work We're on a mission to create the most innovative and industry-leading cryptocurrencies exchange. Our team is globally distributed, so clear communication is critical. We are in constant contact as we hustle to develop, support, and deliver the best platform possible for our users. If you get excited about being in an industry that is breaking new...
-
Customer Experience Intern
hace 1 mes
Madrid, España Perfumes Loewe A tiempo completo**Position**: **Are you passionate about the luxury sector?** Join the world of luxury fragrance with LOEWE Perfumes, a renowned brand synonymous with elegance and creativity. We are thrilled to announce an exclusive internship opportunity for a **Customer Experience Internship **to gain hands-on experience and contribute to our prestigious brand. If you...
-
Customer Support Specialist
hace 4 semanas
Madrid, España Bitfinex A tiempo completoHow We Work We're on a mission to create the most innovative and industry-leading cryptocurrencies exchange. Our team is globally distributed, so clear communication is critical. We are in constant contact as we hustle to develop, support, and deliver the best platform possible for our users. If you get excited about being in an industry that is breaking new...
-
Customer Support Intern
hace 1 mes
Madrid, España TaxScouts A tiempo completoMadrid, Spain Madrid, Spain Every year, 200 million Europeans go through tax preparation hell. A needlessly complicated process that can scare the living daylights out of you (actual words from our customers). Let’s be honest - doing taxes sucks. We're here to fix that. TaxScouts was founded by early employees and alumni of Europe’s leading startups...
-
Customer Service Intern
hace 1 mes
Madrid, España SSC Perfumes & Cosmetics A tiempo completo**Position**: **Are you passionate about the world of luxury?** Our team is constantly growing and we are looking for people with talent and enthusiasm for development We are a young, multicultural and innovative team that sees every day as a challenge and a new opportunity to grow together with the company If you want to conquer the world with us, **we...