French Speaking Customer Support

hace 3 días

Barcelona, España Recruitment Direct Ltd A tiempo completo

**French Speaking Customer Support**

**Barcelona, Spain**

Gross Basic Salary €20.600 EUR gross/year basic + up to 2.060 EUR gross/year variable based on targets

**Job Duties**

Customer support related to automotive products & services (car parts, maintenance plans, guarantees, etc.) through multiple channels to subscribers interested.
- Identify customer needs and expectations and provide personalized solutions in order to keep customer satisfaction.
- Onboarding Support to new customers (doubts, incidences).
- Retention and engagement of existing customers.
- Design and implement customer retention strategies to increase loyalty and retain business by analysing customer feedback and negotiating with them.
- Upselling and cross selling while attending inbound calls of existing customers.
- Constantly update our CRM system with all relevant information collected during customer service activities.

**Requirements**:

- C2 level of French plus level of English B2
- Strong customer orientation.
- Business and goal orientation.
- Previous experience and roles in the Contact Center or Back Office environments.
- Administrative and finance related background (payments, invoicing, purchases orders, collections etc.).
- Strong negotiation skills and business orientation.
- Marketing background or social media previous experience is a plus.
- Excellent soft/ written skills.
- Negotiation skills.
- Digitalization and innovation mindset.
- Assertiveness.

**Benefits**
- Full time position.
- Salary: 20.600 EUR gross/year basic + up to 2.060 EUR gross/year variable based on targets
- Established career path to grow within the company.
- Excellent work environment, great colleagues and personal development.
- Dynamic business casual environment with colleagues of all ages gathered in a highly motivated team.

**Job Types**: Full-time, Commission, Permanent

**Salary**: 20,600.00€ - 22,660.00€ per year

Application Question(s):

- Can you start on the 15th December if successful?

**Language**:

- French (preferred)

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