Customer Service Manager

hace 2 días

Tarragona, España Zapiplay A tiempo completo

We are Zapiplay, a full service marketing and design agency based in the UK and Spain. We are looking for people to join us in our mission to provide world-class solutions to medium-sized businesses around the world. We are passionate about driving our clients' growth and are looking for people who take pride in their work and enjoy having a bit of fun at the same time.
- We're looking for talent to do something great together. We hire people like you: ambitious and forward-thinking people who want to be more than just another employee. Will you be one of them?
- As part of the Customer Success and Operations Team, you will make a significant contribution to ensuring that our customers understand the product and use it optimally. You collect feedback, drive customer growth and thereby help take HR processes to a new level. The long-term satisfaction of our customers is your success

**These tasks await you**:

- The opportunity to constantly develop your knowledge and skills: consultations are exciting, varied and anything but ordinary.
- Work with product experts to resolve difficult issues and update the product
- Active contribution to the continuous improvement of our processes and the expansion of our internal knowledge base.

**WHAT YOU NEED TO SUCCEED**:

- You have successfully completed your training
- Ideally, you have 2 years of professional experience, preferably in customer service and ticket management.
- He is IT-savvy, has good analytical skills and quickly familiarises himself with new software and tasks.
- He finds it exciting to help customers in a wide variety of businesses and industries make the best possible use of Zapiplay.
- Admiring problems is not yours. Approach things in a proactive and solution-oriented way.
- His expressiveness and communication skills are reflected in his confident writing.
- You have very good spoken and written Spanish (level C2) and English.

**YOUR APPRENTICESHIPS**:

- Experience, including in Zendesk tools, JIRA, Confluence, etc.
- Independent and solution oriented work in a dynamic team
- Requirements management and customer communication in a fast-growing environment

... and of course you will become a Zapiplay expert
- What you will get

**Continuous learning**
- Training is provided on all major platforms, tools and technologies.
- Access to hundreds of resources, courses and training materials online

**Growth opportunities**
- Zapiplay grew by more than 250% in the last 3 years, and merit-based promotion opportunities are plentiful for new family members who meet or exceed job performance metrics.

**Salary**
- Permanent contract
Fixed salary

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