Customer Service Coordinator
hace 4 días
We are seeking a highly skilled Customer Service Coordinator to join our team at Wintalent Executive Search. This is an excellent opportunity for someone who wants to make a real difference in delivering exceptional customer care services.
Job DescriptionKey Responsibilities:
- Lead customer satisfaction improvement tasks, designing systematic customer satisfaction processes and setting up relevant metrics and accountability
- Drive internal customer satisfaction culture and practices, managing customer service teams with systematic procedure improvement
- Properly coach team members, control customer service key performance indicators, and ensure all department employees are properly trained and work safely
- Work closely with the sales team to manage demands and ensure final sales target fulfillment
- Manage own customer portfolio and collaborate with the Supply Chain team to drive standardization and continuous improvement
Requirements:
- Bachelor's degree in business administration or a relevant field
- Proficiency in Microsoft Office and customer service software
- Fluent Spanish and English language skills
- Minimum 5 years' experience in a similar role
Benefits:
This role offers a competitive salary range of €45,000 - €65,000 per annum, depending on experience, as well as opportunities for career growth and professional development.
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