Customer Service Coordinator

hace 4 días


Tarragona, Tarragona, España Wintalent Executive Search A tiempo completo
About the Role

We are seeking a highly skilled Customer Service Coordinator to join our team at Wintalent Executive Search. This is an excellent opportunity for someone who wants to make a real difference in delivering exceptional customer care services.

Job Description

Key Responsibilities:

  • Lead customer satisfaction improvement tasks, designing systematic customer satisfaction processes and setting up relevant metrics and accountability
  • Drive internal customer satisfaction culture and practices, managing customer service teams with systematic procedure improvement
  • Properly coach team members, control customer service key performance indicators, and ensure all department employees are properly trained and work safely
  • Work closely with the sales team to manage demands and ensure final sales target fulfillment
  • Manage own customer portfolio and collaborate with the Supply Chain team to drive standardization and continuous improvement

Requirements:

  • Bachelor's degree in business administration or a relevant field
  • Proficiency in Microsoft Office and customer service software
  • Fluent Spanish and English language skills
  • Minimum 5 years' experience in a similar role

Benefits:

This role offers a competitive salary range of €45,000 - €65,000 per annum, depending on experience, as well as opportunities for career growth and professional development.



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