Customer Care Officer

hace 2 meses

Barcelona, España Qonto A tiempo completo

**Our mission**? Making day-to-day banking easier for SMEs and freelancers thanks to an online business account that's combined with invoicing, bookkeeping and spend management tools. Thanks to its innovative product, highly reactive 24/7 customer support and clear pricing, Qonto has become the leader in its market.

**Our journey**: Founded by Alexandre and Steve in July 2017, Qonto has rapidly gained trust, serving over 500,000 customers. Thanks to our wonderful team of 1,600+ Qontoers, we also made it to the LinkedIn Top Companies French ranking

**Our values**:
**Customer focus |** Prioritize customers in everything you do

**Ownership |** Own your part, get things done

**Teamwork |** Make (team)work easy

**Mastery |** Continuously raise the bar

**Integrity |** Always do what’s right, and respect people

**Our beliefs**: At Qonto, we're committed to fostering a welcoming environment where everyone can thrive. We prioritize evaluating applicants based solely on skills and potential, ensuring diversity with 50% international team members, 44% women, and 20% parents. Join us in building a workplace that celebrates diversity and individuality.

Discover the steps we took to create a discrimination-free hiring process.

The mission of the **Customer care team** at Qonto is to guide and to help our clients succeed. We are very proud of our **4.6/5 customer satisfaction** and we always want to improve it

That's why we see our Customer care team as a strong asset in our mission to create the finance solution that energizes SMEs and freelancers.

You will join a team of 4 people, led by Cristina.

‍‍**As a Customer Care Officer at Qonto, you will**
- **Be the voice of our customers**: Customer Voice is precious to us, we use it in order to continuously improve our product and maintain the “WOW” effect that our customers love.
- **Take ownership**: You will identify anomalies, optimize and set up new ways of problem-solving and keep your colleagues, internally and externally, up to date on all of this.

**What you can expect**
- A clear path to move forward in your career
- An interesting international and multicultural environment
- A team that supports each other to be the best they can be
- Learn new ways of working and continuous improvement techniques

**About your future manager**

**Their path**:Cristina has strong customer relationship experience. She joined Qonto 5 years ago as a Customer Success Officer and is now Lead Customer Success for the Spanish market, in full scope. This means, working in all areas such as account management, payment services, etc.

**What they can bring to you**:She will closely follow up with you and share her knowledge to help you develop your skills to be successful in your job.

**About You**
- **Experience**: You have up to 1 year of experience in customer service or a customer-facing role.
- **Customer-centric**: You show empathy and adapt your speech according to your customers' needs.
- **Goal-oriented**: You strive to achieve your daily targets.
- **Communication skills**: You have excellent oral and written skills in Spanish and English.
- **Mastery**: You excel in using SaaS tools (Intercom, Mayday, Notion).
- **Languages**: You speak Spanish as a native language, and have a good level of English.

**Perks
A tailor-made and dynamic career track. An inclusive work environment. And so much more to help you succeed.
- Offices in Paris, Berlin, Milan, Barcelona, and Belgrade;
- Competitive salary package;
- A meal voucher;
- Public transportation reimbursement (part or global);
- A great health insurance (depending on the country);
- Employee well-being initiatives: access to Moka Care to take care of your mental health and great offers for sports and wellness activities;
- A progressive disability, and parenthood policy as part of our commitment to the Parental Act (1 in 6 of Qonto employees is a parent) and childcare benefits with selected partners;
- Monthly team events.

**Our hiring process**:

- Interviews with your Talent Acquisition Manager and future managers
- A remote exercise to demonstrate your skills and give you a taste of what working at Qonto could be like

We will send you an **interview guide** so you can best prepare yourself.

On average, our process lasts **20 working days** and offers usually follow within **48 hours**

To learn more about us:
Qonto's Blog | Muy Pymes | Forbes.es | Europa Press

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