Customer Care Officer

hace 3 meses

Barcelona, España Qonto A tiempo completo

**Our mission**? Making day-to-day banking easier for SMEs and freelancers thanks to an online business account that's combined with invoicing, bookkeeping and spend management tools. Thanks to its innovative product, highly reactive 24/7 customer support and clear pricing, Qonto has become the leader in its market.

**Our journey**: Founded by Alexandre and Steve in July 2017, Qonto has rapidly gained trust, serving over 500,000 customers. Thanks to our wonderful team of 1,600+ Qontoers, we also made it to the LinkedIn Top Companies French ranking

**Our values**:
**Customer focus |** Prioritize customers in everything you do

**Ownership |** Own your part, get things done

**Teamwork |** Make (team)work easy

**Mastery |** Continuously raise the bar

**Integrity |** Always do what’s right, and respect people

**Our beliefs**: At Qonto, we're committed to fostering a welcoming environment where everyone can thrive. We prioritize evaluating applicants based solely on skills and potential, ensuring diversity with 50% international team members, 44% women, and 20% parents. Join us in building a workplace that celebrates diversity and individuality.

Discover the steps we took to create a discrimination-free hiring process.

The mission of the **Customer care team** at Qonto is to guide and to help our clients succeed. We are very proud of our **4.6/5 customer satisfaction** and we always want to improve it

That's why we see our Customer care team as a strong asset in our mission to create the finance solution that energizes SMEs and freelancers.

You will join Qonto's exciting expansion into new European markets. You'll play a crucial role in establishing our presence in the Netherlands, ensuring seamless onboarding and exceptional support for our new customers.

Working closely with Francesca, our Team Leader, you'll be at the forefront of Qonto's growth, directly impacting our success in this strategic market.

‍‍**As a Customer Care Agent at Qonto, you will**:

- **Be the voice of our customers**: Customer Voice is precious to us, we use it in order to continuously improve our product and maintain the “WOW” effect that our customers love;
- **Set up internal processes** to better respond to customer requests (update FAQs, dashboards, macros, make feedback to Ops and Product teams etc.);
- **Take ownership.** You will identify anomalies, optimize and set-up new ways of problem-solving, and keep your colleagues up to date on all of this;

**What you can expect**
- Be part of **Qonto's expansion** working in a fast-paced, growth-oriented environment.
- Collaborate in a team that values **cooperation, communication, and continuous improvement.**:

- Master cutting-edge customer service tools like **Zendesk, Notion, and Mayday and others.**:

- **Hands-on culture**, take on responsibilities and decision-making.

**About your future manager**

Her background? Francesca is Team Leader for Qonto’s Italian team within the Onboarding department. She joined Qonto in May 2021 after previous managing roles within other fast scaling companies, such as the French tech Meero.

**About You**
- **Experience**: You have an **experience up to one year**, in customer support, or handling client challenges.
- **Customer-centric**: You show empathy and adapt your speech according to your customer needs.
- **Results-driven**:You work toward achieving your daily objectives with strong multitasking skills and a keen eye for detail.
- **Communication**: Strong written and verbal communication skills.
- **Adaptability**: Thrive in a dynamic, evolving startup environment.
- **Languages**: Native or near-native proficiency in** Dutch** and fluent in **English**

**Perks
A tailor-made and dynamic career track. An inclusive work environment. And so much more to help you succeed.
- Offices in Paris, Berlin, Milan, Barcelona, and Belgrade;
- Competitive salary package;
- A meal voucher;
- Public transportation reimbursement (part or global);
- A great health insurance (depending on the country);
- Employee well-being initiatives: access to Moka Care to take care of your mental health and great offers for sports and wellness activities;
- A progressive disability, and parenthood policy as part of our commitment to the Parental Act (1 in 6 of Qonto employees is a parent) and childcare benefits with selected partners;
- Monthly team events.

**Our hiring process**:

- Interviews with your Talent Acquisition Manager and future managers
- A remote exercise to demonstrate your skills and give you a taste of what working at Qonto could be like

We will send you an **interview guide** so you can best prepare yourself.

On average, our process lasts **20 working days** and offers usually follow within **48 hours**

To learn more about us:
Qonto's Blog | Muy Pymes | Forbes.es | Europa Press

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