Service Support Agent

hace 3 meses

Barcelona, España Alpega Group A tiempo completo

Alpega Group is looking for our next **Service Support Agent (L2) **Are you interested in technical problem solving and eager to deep dive into the issues of our customers? This position will be located in **Sant Cugat, Spain**.

**WHO ARE WE**

The Alpega Group is a fast-growing, leading software company that offers modular solutions to manage transportation end-to-end and enable our customers to achieve greener transportation processes, with 35+ years in the business. Alpega TMS is a top 5 TMS provider, supporting more than 200.000 users in 80 countries, with their logistics processes.

**ABOUT THE ROLE**
- Provide day-to-day support to end users; address technical questions, troubleshoot issues, and resolve or escalate issues as required.
- Collaborate with the development team to identify product bugs and provide regular feedback to customers.
- Manage carrier onboarding projects through **EDI integration**:

- Assist in building and reviewing knowledge base and writing how-to documents for internal and external distribution.
- Working with a team that is mainly located in Europe (Belgium & Poland) whilst being responsible to resolve issues for our clients across Europe

**WHAT WE LOOK FOR IN YOU**
- A Bachelor’s degree, preferably related to Customer Care. An equivalent through experience within a similar role will also qualify.
- Attention to detail and good problem-solving skills
- Demonstrated technical problem solving & being thorough researcher and has business judgment skills
- Ability to retain knowledge of operating systems, procedures (SLAs), customers and the TMS market
- Ability to manage multiple tasks while maintaining high accuracy standards
- Knowledge of TMS software or a background in the transportation or logistics industry is a plus
- Experience working with **SalesForce.**com**, **JIRA or other CRM/Support Ticketing Systems** is a plus
- SQL knowledge is a plus
- Strong communication and presentation skills in both **English and French**. Any other European language (such as German or Dutch) will be a plus

**Our commitment to you**
- The Alpega Group has 500 collaborators with over 40 nationalities, based in our different locations. We are a global team, with different backgrounds, races, faiths and genders. We commit to ensuring that everyone feels included, has opportunities to learn and grow and is happy at work._

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