Partner Support Agent
hace 6 meses
**Customer Service/Support**
**Location**
- Barcelona, Spain**Language**
- German***
**Description**:
In this dynamic role, you'll interface with customers via inbound/outbound calls and/or via the Internet. This position is onsite in our beautifully renovated facility in Barcelona and provides service support and resolution of routine problems regarding client's products and/or services.
Reimagine your career
Are you looking for a career change with a forward-thinking global organization? Come be part of our award-winning company driven by our people from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as our “game-changers." We're recognized with awards like "World's Best Workplaces," “Best Companies for Career Growth, and “Best Company Culture,” year after year.
**What we offer you**
You will be trained and constantly guided by your managers and your team. You will learn new processes, develop your language and communication skills, as well as work in a digital environment, with some of the most innovative technologies on the market.
What you will learn with us will make you a valuable member of our team or any other team.
Your benefits:
- Full time 39 hours/week contract: Monday - Friday 9:00-18:00- Great office location in Barcelona
- Friends hunting (referral) bonus
- Full paid training about the company and the project you will be working on
- Career development program and specialized courses
What you’ll experience with us
As a **Partner Support Agent** in our team, you will:
- Provide users with your expertise and support them in overcoming the challenges of using our software
- Keep our quality standards towards your customers in mind and are responsible for their satisfaction
- Learn more about one part of our software and develop practical solutions together with us
**We’ll be a great match if you**:
- Are bilingual or proficient in German and advanced in English
- Have made an apprenticeship as an IT systems management assistant (M/F/d) or similar, alternatively you have studied business informatics or business administration
- Are modern and brainy, like our client. Therefore, you have a good understanding of IT and are interested in working with modern tools like Zendesk, JIRA or Confluence
- Interested or even already have some experience in a process area such as logistics, production planning, operations, financial accounting/accounting, wholesale and foreign trade or eCommerce
- Are convincing through your communication skills and your joy in working with others, and you have fluent language skills in German and English
- Have customer care skills - ability to listen to and understand the customers’ needs
- Can take ownership of, and progress cases to resolution or to escalate cases to resolution
**It would be a plus if you**:
- Have worked with an ERP software before
We are an equal-opportunity employer
**RRQ24-002920-1-GERMANY**
***
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