Customer Support Intern

hace 2 meses

Madrid, España TaxScouts A tiempo completo

Madrid, Spain

Every year, 200 million Europeans go through tax preparation hell. A needlessly complicated process that can scare the living daylights out of you (actual words from our customers). Let’s be honest - doing taxes sucks. We're here to fix that.

TaxScouts was founded by early employees and alumni of Europe’s leading startups (TransferWise, Skype, MarketInvoice), and we’re on the lookout for like-minded people to join us.

This is a unique chance to get in early and have a real impact at one of the Europe's most exciting startups - recently ranked #11 in the Startups 100 2021.

Our next stop is Spain and this is where you can help.

**Who are we looking for**:
In the role of Ops & Support intern you’ll be working closely with our customers and accountants in order to provide the best support and guide them through the process of filing their taxes. We are looking for positive, enthusiastic individuals who are eager to learn and join an early-stage start-up on a temporary basis for four months from March to July.
We are a small operations team, so we are looking for proactive people who are willing to get stuck in and who are passionate about providing great customer service. From day one you’ll need to immerse yourself in the company and build both your knowledge of our platform and your own tax knowledge.

You’ll be a confident and talented problem-solver, resolving complex issues with ease. Plus you’ll have a knack for breaking down boring tax jargon into simple, digestible info for a range of audiences.

**What you'll do**:

- You’ll deal with a wide range of issues - from helping us manage the relationship with our accountant partners to handling customer complaints and queries. It’s fun, interesting, and varied.
- You’ll also get involved in projects to help us build a bigger, better business.
- You’ll provide insights and feedback on the product to help improve our processes.
- No two problems are the same. You’ll take full ownership of issues that you’ll be empowered to resolve.
- Strong communication skills.
- Excellent written and spoken Spanish and English. We are a UK based company, therefore, many meetings will be conducted in English.
- Strong customer empathy, attention to detail, and calm under pressure.
- A willingness to learn and progress.
- Problem solver and team player.
- Previous customer service experience in an office setting is desirable, but not essential.
- Educated to degree level or equivalent level of work experience.
- Passionate about technology and a desire to learn about our product inside out.
- Knowledge of tax and accountancy is a bonus but not essential - training will be provided.

**It is mandatory to be able to sign an agreement (Convenio) with your University**

**What we offer**:
We pride ourselves on tailoring our working environment around our team. Nevertheless, there are some perks that come with working at TaxScouts.
- Paid internship
- Work in a highly driven international team solving real problems
- Possibility to work from home
- Career development: exposure to the inner workings of a start-up, from marketing to product development.
- Be part of a growing business with large, international plans.Be part of a small but close team. You’ll never be alone, we’ll help you at all times.

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