Customer Support Intern

hace 4 semanas

Madrid, España BDEO A tiempo completo

Hello there

At Bdeo, we work on building an awesome agile team that works on creating epic products with a challenging vision: transforming the insurance industry with Visual Intelligence solutions.

Almost 9 out of 10 employees would recommend us as a great place to work. We know this because every week we measure the well-being of our employees anonymously through Nailted. We care deeply about our team & we encourage you to get in touch with any of our amazing team members.

At Bdeo, we are building industry-changing Artificial Intelligence. This is a place where you can grow and learn at amazing speed, seeing your work have a huge impact. If it sounds like somewhere you would want to be, keep scrollingyou just might be the right fit for us

We are looking for you

About Us:

- Our mission is to empower insurance companies, providing them with the capability to automate processes thanks to Visual Intelligence.
- We have two main lines of business: Property Solutions and Motor Solutions.
- We are present in 25 countries and over 60 insurance companies all over the world already use our technology.
- & we are proud to have a multicultural team of #Bdoers, with around 11 nationalities
- Listed at 2023 Wired's Hottest Startups in Europe + top 10 most relevant startups in Madrid, FinTech Global's #Insurtech100 and ITC DIA EUROPE top 100 insurtechs to watch in 2024. And they said: that we are one of the companies with the potential to transform a whole industry thanks to technology
- Winners of South Summit Mx 2019 and “Best Insurtech - Most disruptive” in South Summit Madrid 2019
- We are walking this way with Wayra and Telefónica through Íope Ventures, Kfund.vc, Blackfin, Armilar and Big Sur Ventures, as our main investors (and we could not be happier)

We are proud of having a culture of:
Thinking BIG and being BOLD

Always go to the EXTRA mile

CARING about each other

LASER focused on customer success

About the role:
The Technical Support Team at Bdeo is responsible for efficiently managing customer issues, configurations, and inquiries. In addition, the team actively contributes to enhancing Bdeo's operational efficiency by developing internal tools, including integrations, scripts, and interfaces, through agile sprint methodologies.

As a key member of the team, you will actively participate in various daily activities alongside Support Specialists. Some examples of your responsibilities include:

- Configuring environments for pilots, implementations, and production projects
- Testing configurations for our client’s environments.
- Performing maintenance tasks: executing, improving, and creating maintenance scripts in our backend and persistence models
- Investigate technical issues using analytical tools: Smartlook, Metabase, AWS & CloudWatch
- Customizing User Interfaces to meet specific requirements
- Engaging with internal and external stakeholders to provide updates on their questions, issues and configurations.
- Documenting configurations, features, and internal tools for reference and knowledge sharing
- Assisting with the maintenance and development of new features for our internal tools.

This role offers a dynamic and collaborative environment where your contributions will play a crucial role in ensuring seamless support and enhancing Bdeo's technological infrastructure.

Skills you will develop:

- Agile / SCRUM team activities.
- E2E Manual Testing.
- Debugging Applications and Log reviewing.
- Executing backend scripts.
- Cloud computing overview of different cloud-based services.
- Configuration As Code.

Technical knowledge you will put your hands on:

- HTML + CSS / SASS
- Amazon Web Services
- Node.js / JavaScript
- Agile tooling: Git, Jira / Confluence, Gitlab
- Other tools: SmartLook, BrowserStack

Who are we searching for:

- Currently pursuing technical studies, can be anything related to engineering, systems, programming(can be as well someone that just graduated but with a strong interest in these areas).
- Strong analytical skills with a keen attention to detail.
- Ability to work independently and as part of a team, demonstrating strong organizational skills.
- Excellent verbal and written communication skills in Spanish & English.

Perks
- Flexible working hours (Entry 8 am-10 am until 5 pm-7 pm)
- Intensive working hours on Fridays (8 am - 3 pm)
- Hybrid work from home methodology (3 days per week plus 6 complete weeks per year)
- Free fruit, tea & coffee every day

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