Customer Support Intern

hace 1 semana

Madrid, Madrid, España Abbott Laboratories A tiempo completo

About Abbott
Abbott is a global healthcare leader that helps people live more fully at all stages of life.

Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines.

Our 113,000 colleagues serve people in more than 160 countries.

What are the objectives of this role?

  • To provide bestinclass customer service with a view to enhance customer loyalty.
  • To troubleshoot technical challenges faced by the customer either remotely or in person.
  • To ensure maximum up time for instruments and perform all activities including preventative maintenance to achieve the same.

What are the deliverables and value expectations for this position?

  • Become the customer's trusted partner for keeping the instruments running efficiently and consistently.
  • Establish strong and sustainable relationships with customers and continuously take initiatives to achieve customer delight.
  • Perform preventative maintenance and resolve customer queries about instruments and other offerings.
  • Adhere to Abbott Diagnostics quality system while providing support including installation, Preventive Maintenance, Technical Service Bulletins and repair by documenting, followingup, and closing calls.
  • Troubleshoot complex challenges under high stress situations while putting the customer at ease by employing effective communication skills.
  • Partner well with internal functions and ensure speedy resolution of customer issues to exceed their expectations.
  • Successfully achieve the established business metrics including service sales, cost of service and key performance indicators for assigned customers/accounts
  • Champion utilization of remote support tools to proactively improve instrument up time
  • Proactively improve expertise through continuous learning and certifications

What key challenges will the individual face within the next year?

  • Consolidation among customers will continue and the individual will need to adapt to changing expectations from customers
  • The Enterprise Account Management initiative will be fully functional and the individual would need to understand expectations of the new team and deliver accordingly
  • There will more emphasis on remote diagnosis and proactive preventative maintenance and the individual would need to improve his skills and change work style to meet new demands

Minimum Requirements:

  • Bachelor's degree in life sciences (Biology, Pharmacy, etc.)
  • Bachelors/Engineering Degree in Bio Medical or Medical Technology is preferred.
  • English and/or local language
  • Problem solving attitude in person or remotely
  • Team Oriented working and strong interpersonal skills


 Superior communication skills
  • English and/or local language
  • Empathetic listening
  • Time Management
  • Interacting with customers
  • Computer skills
For our internship positions is mandatory to sign an university Agreement.

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