Customer Support

hace 7 días

Madrid, Madrid, España Lynxtech A tiempo completo

WHY YOU SHOULD CONSIDER THIS OPPORTUNITY Lynx was born 20 years ago to lead the fight against fraud and financial crime through advanced AI technologies, continuous innovation, and deep industry expertise.

As pioneers in artificial intelligence (AI) for fraud and financial crime prevention, for us, AI isn ́t just a trend our expertise honed over decades.

Lynx is building an integrated Fraud and AML platform for a 360-degree view of risk, using transactional fraud, AML, and cybersecurity data for extraordinary insights and real-time responses.

We live by our Lynx brand with superior vision, agility, and speed, to deliver outstanding customer experience and build long-term trustworthy relationships.

Headquartered in Madrid with a presence in 10 countries, 5 sales offices and a team of +130 IA experts and developers worldwide, Lynx is dedicated to helping 300+ Million users protected, move from a reactive to a proactive response by harnessing the power of AI to illuminate risk and deliver actionable insights.


Lynx is differentiated by Focus on People:

We connect exceptional talent, continuous innovation, outstanding customer experience, and operational performance to deliver the best value for our Clients.

Our team is the perfect balance between talent and excellence. We try to promote personal growth and continuous training, as well as work-life balance.

Find your next challenge with us And be part of our great global team that works to help people and companies fight fraud and financial crime.

WHAT YOU WILL BE DOING As a Customer Support Engineer, you will provide post-sales support to Lynx customers via phone, email, and web.

Regularly updating support cases to record the progress of calls in call tracking system and documenting technical solutions and product information in the knowledge base as required.

You will work to reproduce customer issues and qualify escalations.
Our Technical Support team is critical to our success and mission.

As part of this team, you will enable customer success by providing technical support ensuring the software is working as expected.

We fix and identify technical problems focused on providing outstanding customer experience.
The following are some of the key responsibilities and requirements for this role:
Provide 24x7 (on-call) Technical support to customers and partners for critical incidents.
Provide configurations, troubleshooting, and best practices to customers.
Manage support cases ensuring issues are recorded, tracked, and resolved, and follow-ups are done on time.
Work with engineering if needed to provide fixes and other remediation to issues.
Provide fault isolation and root cause analysis for technical issues.
Publish technical solutions in the Knowledge Base.
Review of technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc.
Being able to identify trends and a proactive mindset to avoid issues.
EXPERIENCE +5 years of experience in Technical Support Roles, Technical Consulting or Information Technology.
EDUCATION Bachelor's degree in computer science, Information Technology (IT) or similar STEM education.
SKILLS & KNOWLEDGE Excellent written and verbal communication skills.
Fluent knowledge of English and Spanish. Portuguese will be highly valued.
Ability to work independently, as well as contributing as a team player.
Experience using/programming AWK/Bash ScriptingExperience with Linux (user level)Experience with databases (SQL, Oracle). User level to query the database.
Experience with Elastic Search/Kibana. Advanced user level required.
Scripting and automation in Python will be considered an added value.
#J-18808-Ljbffr

  • Customer Technical Support

    hace 1 semana

    Madrid, Madrid, España Hoppr LTD A tiempo completo

    Make your mark in Connected TV advertising industry Digital Advertising Project Management to lead our talented team Startup tech company (Europe based Spain)Who are Hoppr?Hoppr is a global advertising innovator that has created a low touch platform to bridge the divide between brands and consumers on digital devices.The company's flagship product is...

  • Customer Support Business Analyst

    hace 7 días

    Madrid, Madrid, España Cegid A tiempo completo

    Cegid es líder europeo en soluciones de gestión empresarial en la nube para los sectores financiero (tesorería, fiscal, ERP), de recursos humanos (nóminas, gestión del talento), CPA, minorista y empresarial. En el cambiante mundo actual, Cegid y sus 4.400 empleados hacen posible ayudando a sus clientes a liberar su potencial gracias a soluciones...

  • Customer Support Business Analyst

    hace 2 semanas

    Madrid, Madrid, España Cegid A tiempo completo

    Cegid es líder europeo en soluciones de gestión empresarial en la nube para los sectores financiero (tesorería, fiscal, ERP), de recursos humanos (nóminas, gestión del talento), CPA, minorista y empresarial. En el cambiante mundo actual, Cegid y sus 4.400 empleados hacen posible ayudando a sus clientes a liberar su potencial gracias a soluciones...

  • Customer Support Business Analyst

    hace 7 días

    Madrid, Madrid, España Cegid A tiempo completo

    Cegid es líder europeo en soluciones de gestión empresarial en la nube para los sectores financiero (tesorería, fiscal, ERP), de recursos humanos (nóminas, gestión del talento), CPA, minorista y empresarial. En el cambiante mundo actual, Cegid y sus 4.400 empleados hacen posible ayudando a sus clientes a liberar su potencial gracias a soluciones...

  • Customer Support Business Analyst

    hace 3 semanas

    Madrid, Madrid, España Cegid A tiempo completo

    Cegid es líder europeo en soluciones de gestión empresarial en la nube para los sectores financiero (tesorería, fiscal, ERP), de recursos humanos (nóminas, gestión del talento), CPA, minorista y empresarial. En el cambiante mundo actual, Cegid y sus 4.400 empleados hacen posible ayudando a sus clientes a liberar su potencial gracias a soluciones...

  • Customer Support Business Analyst

    hace 3 semanas

    Madrid, Madrid, España Cegid A tiempo completo

    Cegid es líder europeo en soluciones de gestión empresarial en la nube para los sectores financiero (tesorería, fiscal, ERP), de recursos humanos (nóminas, gestión del talento), CPA, minorista y empresarial. En el cambiante mundo actual, Cegid y sus 4.400 empleados hacen posible ayudando a sus clientes a liberar su potencial gracias a soluciones...

  • Customer Support, Training

    hace 1 semana

    Madrid, Madrid, España AGCO A tiempo completo

    Making a difference. That's what a career at AGCO is all about. At AGCO you have a voice and the opportunity to impact our long-term success, as well as your ownAGCO IBERIA - European Sales Office of AGCO Corporation**- a global leader in the design, manufacture, and distribution of agricultural solutionsis NOW looking for:Customer Support, Training &...

  • Customer Support Engineer

    hace 7 días

    Madrid, Madrid, España Page Personnel España A tiempo completo

    Customer Support Engineer / SRE que quiera trabajar en un horario de tarde (14:30 a 22:30) para cubrir la zona horaria del este y parte de la zona horaria del Pacífico.empresa dedicada a dar servicios de tecnología a diferentes cliente|plan de carrera Dominio del entorno Linux. (4 años de experiência)- tener al menos 4 años de experiência sirviendo...

  • Customer Support Specialist

    hace 7 días

    Madrid, Madrid, España Biomérieux Sa A tiempo completo

    To access all opportunities available in the company globally A family-owned company, bioMérieux has grown to become a world leader in the field of in vitro diagnostics. For 60 years and across the world, we have imagined and developed innovative diagnostics solutions to improve public health. Today, our teams are spread across 45 countries and serve 160...

  • Customer Support Specialist

    hace 3 semanas

    Madrid, Madrid, España bioMerieux SA Career Site - MULTI-LINGUAL A tiempo completo

    A family-owned company, bioMérieux has grown to become a world leader in the field of in vitro diagnostics. For 60 years and across the world, we have imagined and developed innovative diagnostics solutions to improve public health. Today, our teams are spread across 45 countries and serve 160 countries with the support of a large distribution network.Come...

  • Customer Support Specialist

    hace 1 mes

    Madrid, Madrid, España bioMerieux SA Career Site - MULTI-LINGUAL A tiempo completo

    A family-owned company, bioMérieux has grown to become a world leader in the field of in vitro diagnostics. For 60 years and across the world, we have imagined and developed innovative diagnostics solutions to improve public health. Today, our teams are spread across 45 countries and serve 160 countries with the support of a large distribution network.Come...

  • Customer Support Engineer

    hace 7 días

    Madrid, Madrid, España Forgepointcap A tiempo completo

    WHY YOU SHOULD CONSIDER THIS OPPORTUNITY Lynx was born 20 years ago to lead the fight against fraud and financial crime through advanced AI technologies, continuous innovation, and deep industry expertise. As pioneers in artificial intelligence (AI) for fraud and financial crime prevention, for us, AI isn ́t just a trend our expertise honed over decades....

  • Customer Support Consultant

    hace 1 semana

    Madrid, Madrid, España SupportYourApp A tiempo completo

    Passionate about the world of tech? What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions? Join our team as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals...

  • Customer Support Engineer

    hace 1 semana

    Madrid, Madrid, España Celonis SE A tiempo completo

    We're Celonis, the global leader in process mining technology, and we've delivered enormous value to the world's largest and most esteemed companies. To continue to help organizations uncover hidden business value opportunities, reduce carbon emissions, and radically improve customer service, we need you to join us.The Team:Celonis Support Services team...

  • Customer Support Representative

    hace 3 semanas

    Madrid, Madrid, España Morningstar A tiempo completo

    The Group:The Products group is the home of manufacturing and innovation at Morningstar. The individuals in this group transform our high-quality data, independent research, and technological expertise into well-designed products that delight our clients. The group's product management, product development, and service teams collaborate with our Client...

  • Customer Support Representative

    hace 1 mes

    Madrid, Madrid, España Morningstar A tiempo completo

    The Group:The Products group is the home of manufacturing and innovation at Morningstar. The individuals in this group transform our high-quality data, independent research, and technological expertise into well-designed products that delight our clients. The group's product management, product development, and service teams collaborate with our Client...

  • Customer Support Business Analyst

    hace 1 semana

    Madrid, Madrid, España Cegid A tiempo completo

    Cegid es líder europeo en soluciones de gestión empresarial en la nube para los sectores financiero (tesorería, fiscal, ERP), de recursos humanos (nóminas, gestión del talento), CPA, minorista y empresarial. En el cambiante mundo actual, Cegid y sus 4.400 empleados hacen posible ayudando a sus clientes a liberar su potencial gracias a soluciones...

  • Customer Service Support

    hace 7 días

    Madrid, Madrid, España Page Personnel España A tiempo completo

    Punto de referencia único con los clientes, aportando un valor añadido en el aumento de su satisfacción. Recepción y gestión de solicitudes tanto de Servicio externas (de cliente): reparaciones, mantenimiento de equipos y revisiones, así como de Servicio internas (de otros departamentos CZ): instalaciones/desinstalaciones (ventas, cursos, préstamos )...

  • Customer Support Business Analyst

    hace 7 días

    Madrid, Madrid, España Cegid A tiempo completo

    Cegid es líder europeo en soluciones de gestión empresarial en la nube para los sectores financiero (tesorería, fiscal, ERP), de recursos humanos (nóminas, gestión del talento), CPA, minorista y empresarial. En el cambiante mundo actual, Cegid y sus 4.400 empleados hacen posible ayudando a sus clientes a liberar su potencial gracias a soluciones...

  • Customer Support Associate

    hace 4 días

    Madrid, Madrid, España timesjobs A tiempo completo

    Job Requisition ID ResponsibilitiesSupport customers and internal users who use ACS in different platforms. Our channels of communication are live chat, email, and phone.Interactions include but are not limited to: troubleshooting technical issues, product usage questions, onboarding and set up, and subscription inquiriesPerform extensive front line...