Account Manager

hace 6 meses

Barcelona, España Webhelp A tiempo completo

**Location**
- Barcelona, Spain**Language**
- English***

**Description**:
Are you enthusiastic about creating memorable experiences? Then come join us at Concentrix + Webhelp and work with energetic people who strive to enjoy every day.

We are looking for an** English speaking - **Account Manager** **to join our exciting projects, with leading brands from tech, finance, travel, fashion, healthcare, and many more industries.

**What we offer you**

You will be trained and constantly guided by your managers and your team. You will learn new processes, develop your language and communication skills, as well as work in a digital environment, with some of the most innovative technologies on the market.

What you will learn with us will make you a valuable member of our team or any other team.

**Your benefits**:

- Full-time contract: 39 hours/week
- Monday - Friday from 09:00 to 18:00
- Competitive salary and performance bonus: on-target earnings up to 28.500€ gross/year
- Great office location in Barcelona
- Friends hunting (referral) bonus
- Full paid training about the company and the project you will be working on
- Career development program and specialized courses
- Opportunities for a career abroad through the International Mobility Program.

**What you’ll experience with us**

As an** **Account Manager** **in our team, you will:

- Manage partner forecasting/partners performance by tracking tools
- Be responsible for partner pipeline management, detecting new opportunities detected, and driving successful and profitable closure of deal rate
- Be responsible for a portfolio of partners and to develop their business sell out, growth and margin, based on the client´s strategy
- Understand partner market and competition (through tools and reports made available)
- Evaluate reseller interest in BU solutions
- Define resellers target of BU Share of wallet, growth rate, program qualification/certification, identify gaps and define actions how to close gaps. Grow BU with partner through joint planning
- Educate partner sales force on BU products and solutions
- Create partner loyalty and drive partner competencies and certification in BU products Ensure partners are meeting BU Partner Program Requirements (Technical/Sales certification, revenue threshold)
- Ensure partners are taking advantage of promotions, events & programs
- Communicate events, webinars and webcast information and ease registration
- Work together with partner to drive revenue for BU via campaigns, opportunity identification (and closure) and other methods
- Detect and provide transparency of qualified opportunities and take actions to close them with partner & support partners to close big deals when necessary
- Drive Attach rates with resellers
- Orchestrate different available internal resources to support partner (for example, pre-sales, marketing, specialists etc.) to drive joint revenues and use success-leveraging methods to support sales (e.g.,proof of concept, customer testimonials, technical site visits)
- Support with deal administration in certain situations where critical
- May have deal pricing delegation rights and be expected to demonstrate required skills to utilize effectively
- Work closely with telemarketing, end user sales teams and other key resources providing sales coverage to country to maximize revenue and customer/partner satisfaction
- Manage incentives through available elements
- Aggressively reviews account activities in pursuit of new business/upselling opportunities
- Monitor execution of partner marketing plan, investment and co-marketing activities review and proposal, monitor ROI
- Co-develop partner business plans, provide guidance on client´s certification training
- Upgrade identified partners to higher Partner Program level (i.e. Silver to Gold status)
- Hunt & Recruit new partners when relevant to BU requirements
- May attend country partner events for meeting key partners

**We’ll be a great match if you**:

- Are native or proficient in English
- Possess two years of related technical sales experience preferred
- Come with experience in working in Channel environment, knowledge of partners and distributors is a plus
- Are familiar with channel programs
- Have excellent negotiation management and strong communication skills (verbal & written) including excellent telephone and presentation skills
- Work toward goal achievement using negotiation, teamwork/collaboration, motivation and time/work prioritize
- Have the ability to demonstrate innovation and good judgment/problem-solving skills when making decisions
- Are able to establish an individual course of action to accomplish goals while using appropriate
- Are familiar with sales CRMs. Microsoft office

**Who we are**

We're the tech-powered customer experience (CX) company that's creating game-changing journeys for our people and our clients and their customers.

Our people around the world have devoted their careers to ensuring every rel

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