Bt Service Desk Technician
hace 7 meses
**AWWG** is the global fashion group that integrates the brands Pepe Jeans London, Hackett, and Façonnable, and is the licensed distributor for Tommy Hilfiger and Calvin Klein in Spain and Portugal.
**The project**:
**What will the role entail?**:
- IT Service ticket management, onsite & online support to AWWG user base.
- Track and monitor all support cases to ensure timely resolution and follow-up.
- Escalate critical customer situations to the appropriate level of management and engineering expertise.
**Corporate Benefits**:
- Corporate Offices with canteen and parking available.
- Flexible benefits such us ticket restaurant, health insurance with Axa, transport ticket or nursery ticket.
- Discount on the brands of the Group
- Great working environment
**Job competences**:
- Information Technology related FP2 - desirable
- Hardware & software (windows environment) troubleshooting ability.
- Great Customer Service skills
- Excellent understanging of the technical fundamentals of the Internet.
- Exposure to Attlassian Suite (desirable)
- Experience or high interest in the enterprise endpoint security space
- Experience supporting multiple, simultaneous engagements/customers
- Excellent analysis and debugging skill
- Ability to function as an individual contributor and/or a member of a team
- High level of Spanish language. Medium to High level of English language.
**What are your expctations on you?**:
- Represent the customer to ensure serviceability and product quality issues are being tracked, prioritized, resolved, and incorporated into the issue cycle
- Contribute to documentation and knowledgebase article library
- AWWG model skills: Adaptability, Inclusivity, Collaboration, Passion, Invention & Ownership
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