Service Operation Technician

hace 8 meses

Madrid, España BT A tiempo completo

**About us**

BT is part of BT Group, along with EE, Openreach, and Plusnet. Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding.

We value diversity and celebrate difference. As Philip Jansen, our CEO, says ‘We embed diversity and inclusion into everything that we do. It’s fundamental to our purpose: we connect for good.’ We all stick to the same values: Personal, Simple, and Brilliant. From day one, you’ll get stuck in to tough challenges, pitch in with ideas, make things happen. But you won’t be alone: we’ll be there with help and support, learning and development.

**Key responsibilities of the role**

Managing the faults of Global Network operations

Performing SSR and small projects for the customers
- Attending technical meetings and discussions with the customers_

Being available for occasional interventions and on-call outside of normal service hours

Ability to manage tasks in Preventive Operation; Managing incidents of this level, request and change management

**Requirements** (in order: soft skills, professional skills, language skills)

**Soft skills**:
Customer focus: Ability to meet the customers’ needs in line with the business requirements.

Result-orientation: Focusing on objectives and required outcomes of the process while delivering the service

Teamwork: Working with a cooperative and positive attitude in a group setting to achieve common goals

Logical thinking: Ability to comprehend and to oversee various aspects of a problem or a situation

Problem-solving: Ability to find root causes of problems and to focus on their quick and efficient solution

Taking ownership: Taking the responsibility and taking care of the consequences of making a decision

Analytical mindset: Being able to use available data and information to analyze and understand a situation, with the aim of supporting decisions

**Professional skills**:
**Requirements**:
Knowledge is Cisco Technologies

Strong network routing skills

Experience in handling faults and troubleshooting in network services

Ability to manage ticketin

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