Supervisor, Customer Experience

hace 6 meses


En remoto, España CONDUENT A tiempo completo

**Über Conduent**:
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

**Arbeitsbeschreibung**:
**Supervisor, Customer Experience - Healthcare Information Center - with German and English languages**

**Are you a seasoned customer service professional ready to lead and mentor a team as a Supervisor in the Healthcare Information Center?**

**Can you effectively oversee customer service inquiries and ensure high-quality service delivery in a dynamic call center environment?**

**Contract**: Permanent contract with 6 months of probation period.
**Hours of work**:Monday-Friday from 07.00 - 16.00 hrs CET (it can be 1-2 hrs early or late, depending on the need).
**Location: Remote in Spain**:

- from home anywhere in Spain

**About the Role**:
Conduent is looking for a dedicated Customer Service Supervisor to join our Healthcare Information Center team. As a key leader, you'll play a pivotal role in managing customer inquiries, providing guidance to team members, and contributing to outbound initiatives. If you're an experienced customer service professional ready to step into a supervisory role, we want to hear from you.

**Responsibilities**:

- Overseeing and managing all customer inquiries to successful resolution.
- Providing guidance to team members in delivering product and disease state information within the guidelines of Standard Responses.
- Ensuring the team delivers world-class customer service and achieves immediate resolution to inquiries.
- Coordinating and communicating messages, timely product information, and specific offers to physicians, healthcare staff, and/or consumers via outbound tele-service.
- Evaluating and escalating calls as appropriate, ensuring compliance with industry regulations.
- Managing and prioritizing assigned project work to meet deadlines.
- Maintaining up-to-date knowledge of product, medical, disease, and industry information.
- Monitoring and recording customer interactions, addressing issues, and sharing insights with team members.
- Collaborating with team members to manage various products, medical issues, and business challenges.
- Assisting with Call Monitoring and Quality Checks, providing guidance to team members.
- Conducting Calibration Sessions and attending Client Meetings.
- Supporting the professional development of team members through mentoring and guidance.
- Handling escalated transactions, providing specialized information with warmth and empathy.
- Guiding end-to-end resolution of customer issues seamlessly and efficiently.
- Performing other duties as assigned and ensuring compliance with all policies and standards.

**Qualifications**:

- Life Science Degree or equivalent experience.
- Education:

- Assistants of pharmacists, as well as persons who have completed training as technical assistants in the fields of pharmacy, chemistry, biology, human or veterinary medicine
- Previous experience in a supervisory role within a call center environment.
- C1/C2 level German language and B2+ English.
- Experience providing medical information and customer service to healthcare professionals over the phone strongly preferred.
- Competency using information technology, PCs, and databases.
- Excellent verbal and written communication skills.
- Ability to multitask and make sound decisions in a dynamic environment.
- Strong leadership, interpersonal, and organizational skills.
- Team player attitude with a commitment to fostering a positive work environment.
- Have legal authorization to work permanently in the country without the need for visa transfer or visa sponsorship.

**What you get**:

- Competitive salary.
- Opportunities for professional growth.
- Benefits for employees such as great discounts on health insurance.
- Excellent working environment.

**Schließen**:
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
- At Conduent, _we value the health and safety of our associates, their families and our community. Under our current protocols, we do not require vaccination against COVID for most of our US jobs, but may require you to provide your COVID vaccination status, where legally permissible._



  • En remoto, España CONDUENT A tiempo completo

    **About Conduent**: Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture...


  • En remoto, España Revelator A tiempo completo

    **ABOUT US**: Revelator is a leading provider of business solutions for the music industry. Our all-inclusive music distribution platform, API, protocol, and web3 infrastructure, enhances efficiency in music distribution, financial reporting and simplifies royalty operations. We offer a wide range of services, including catalog management, supply chain,...


  • En remoto, España Nextail A tiempo completo

    At Nextail, we empower retailers to create better experiences while using fewer of the world's resources. Nextail’s cloud-based platform utilizes artificial intelligence, prescriptive analytics, and optimization to facilitate agile merchandising decisions. With backing of more than $12M in funding from leading venture capital investors, and partnerships...


  • En remoto, España CONDUENT A tiempo completo

    **About Conduent**: Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture...

  • Accounting Supervisor

    hace 5 meses


    En remoto, España Take Walks by City Experiences A tiempo completo

    **Join Our Team as an Accounting Supervisor!** **About Us**: Are you passionate about travel and food? Look no further! Walks and Devour, a prominent figure in the global tours and activities sector and a proud member of the City Experiences family, is seeking talented individuals to join our team. At Walks and Devour, we're dedicated to curating...


  • En remoto, España Recruit4Work S.L. A tiempo completo

    Are you someone who likes to help people with their questions and do you want to experience the Mediterranean life? Then we have the job for you! We are looking for customer service representatives who can ensure a friendly and positive customer service experience for the customers. While doing this you can experience the Mediterranean life by living in...


  • En remoto, España Recruit4Work S.L. A tiempo completo

    Are you someone who likes to help people with their questions and do you want to experience the Mediterranean life? Then we have the job for you! We are looking for customer service representatives who can ensure a friendly and positive customer service experience for the customers. While doing this you can experience the Mediterranean life by living in...


  • En remoto, España Push Technology A tiempo completo

    **Responsibilities of the role**: - Analyze customer data to improve customer experience. - Hold product demonstrations for customers. - Improve onboarding processes. - Evaluate and improve tutorials and other communication infrastructure. - Mediate between clients and the organization. - Handle and resolve customer requests and complaints. - Minimize...


  • En remoto, España Recruit4Work S.L. A tiempo completo

    Are you someone who likes to help people with their questions and do you want to experience the Mediterranean life? Then we have the job for you! We are looking for customer service representatives who can ensure a friendly and positive customer service experience for the customers. While doing this you can experience the Mediterranean life by living in...

  • Area Sales Manager

    hace 6 meses


    En remoto, España KERPEN DATACOM GmbH A tiempo completo

    Your Role - Development of the sales area based on customer potential and sales - Account, project and market segment management, as well as prioritization and tracking of customer inquiries and sales activities - Development of sales strategies in cooperation with the supervisor - Preparation of the forecast for the current year as well as the sales budget...


  • En remoto, España Recruit4Work S.L. A tiempo completo

    Are you someone who likes to help people with their questions and do you want to experience the Mediterranean life? Then we have the job for you! We are looking for customer service representatives who can ensure a friendly and positive customer service experience for the customers. While doing this you can experience the Mediterranean life by living in...


  • En remoto, España RateHawk A tiempo completo

    We are looking for an experienced **Senior Sales Supervisor **to join our international B2B brand RateHawk, develop our business and make the travel world better together! **Responsibilities**: - Conduct sales trainings for internal Sales Managers in Europe, share expertise; - Help strengthen market presence and sales team experience; - Actively promote...


  • En remoto, España Remotivate LLC A tiempo completo

    Hello, Customer Support Assistants! My name is Noor and I am the COO at Impact School - We work with entrepreneurs to scale their businesses and make a positive impact on the clients they serve. Our goal when we work with any of our clients is to help them build the biggest, most profitable business that they possibly can - and by extension help them have a...


  • En remoto, España American Express Global Business Travel A tiempo completo

    Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. Ready to explore a career path? Start your journey. The Operations Supervisor,...


  • En remoto, España IQVIA A tiempo completo

    **User Experience Research & Design Manager** **Job Overview** **Essential functions** - Designs and conducts user experience evaluations to influence the strategy and design of connected devices products and services. - Evaluates market and consumer user experience research and results, and updates design architecture based on discovered trends and...


  • En remoto, España Hubtype A tiempo completo

    At Hubtype, we're on a mission to revolutionize the way companies communicate with their customers on messaging apps like Whatsapp and Telegram. We provide innovative tools and solutions that enable businesses to build better relationships with their customers through seamless and personalized conversations. We're growing rapidly and looking for a talented...


  • En remoto, España Recruit4Work S.L. A tiempo completo

    Are you someone who likes to help people with their questions and do you want to experience the Mediterranean life? Then we have the job for you! We are looking for customers service representatives who can ensure a friendly and positive customer service experience for the customers. While doing this you can experience the Mediterranean life by living in the...


  • En remoto, España Tech Mahindra A tiempo completo

    We’re Tech Mahindra, a multinational Technology Company with 30 years of experience and with more than 141.000 associate providing Information Technology and Business Process Outsourcing Services. Tech Mahindra has arrived in Portugal, and we are looking for you! We want to present you growing opportunities and so far the best working environment. We are...


  • En remoto, España Recruit4Work S.L. A tiempo completo

    For our customer, we are seeking a business-minded, hands-on enterprise customer success manager who wants join to the team and take on the challenge to change the world of work. In your role, you will work closely with our largest enterprise customers. You will be responsible for managing the complete talent flow for dedicated customers and you will be...


  • En remoto, España Trellix A tiempo completo

    **_Role Overview:_** The Customer Success Manager (CSM) drives customer loyalty and adoption of Trellix Solutions. You will report to the Director of Customer Success. You will consult with enterprise customer employees across the spectrum of system administrators to Chief Security Officers (CSO). You will articulate the value of Trellix solutions and...