Operations Supervisor Meetings and Events
hace 6 meses
Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
Ready to explore a career path? Start your journey.
The Operations Supervisor, oversees established process workflow and ensures that meeting planners understand & performs properly their duties or delegated tasks. Responsible for monitoring the team performance and providing constructive feedback and coaching to gauge satisfaction and success. Main point of contact with the LCMs on the day by day operational level. Must have excellent communication skills and a passion for organization. ed person, agile and focused on the team needs. Expertise as Senior Meeting Planner.
**What You’ll Do on a Typical Day**:
Assigns the new requests to the Meeting Planners (in agreement with the ACM) and oversees the team´s workload is balanced to ensure events are delivered to specifications and high standards
Oversees established process workflow and ensures that meeting planners / admins understand & performs properly their duties or delegated tasks
The ACM establishes the priorities with the ACS and the supervisor esnures that they are met, informing the ACM of any problem/delay that needs to be managed and/or intervened.
Independently of the weekly team meeting led by the ACM, the supervisor will hold operational meetings with the meeting planners to assess workloads, possible assistance between team members and detect opportunities or risk situations to inform the ACM and provide efficient and quick solutions.
For those strategic, high volume, complex projects, the ACS will be together with the ACM the client's point of reference for everything that is not purely operationally related. The ACM will have to be involved, copied in the mails and knowledgeable of the project to avoid that An event with certain complexity remains in the hands of a single person.
Responsible for monitoring the team performance and providing constructive feedback and coaching to gauge satisfaction and success
Point of contact between the team and LCMS on the date to date operational duties and issues
Participate of scheduled operational calls with the LCMS such as qualifying calls & weekly operational calls
Managing deadlines and progress across the team to ensure all the workflow steps are covered and assigned tasks are delivered on time.
Ensures efficient workflow is in place & looks for improved processes whenever it is possible
Supports the ACM when being required and advises the ACM if her involvement is needed.
Responsible for guiding and training new team members & ensure the team
Must have excellent communication skills and a passion for organization. Very organized person, agile and focused on the team needs.
The ACS must have delegating skills to keep & encourage the team work to maintain the team engaged and motivated.
The ACS must be passionate about operations & team and must be able to make decisions on a smaller scale than the ACM when it comes to operations.
**What We’re Looking For**:
Amadeus knowledge is a plus
English intermediate level.
Senior Project Manager
Excellence Communication skills. Able to communicate professionally with stakeholders.
Teamwork and Leadership Skills.
Ability to work under pressure.
Cvent knowledge a plus.
Prior experience in Pharma accounts
Strong organizational and time management skills to meet deadlines.
Good at using different tools.
Excellent customer service.
Location Spain
The #TeamGBT Experience
**Work and life**: Find your happy medium at Amex GBT.
Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.
**Travel perks**: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
Wellbeing resources to support mental and emotional health for you and your immediate family.
And much more
Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult GBT Recruitment Privacy Statement.
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