Customer Support Spain
hace 4 días
**Vacancy Name**
- Customer Support Spain
**Company**
- Wireless Logic SL
**Vacancy No**
- VN066
**Employment Type**
- Full Time
**City**
- Bilbao
**Country**
- Spain
**Job Details**
**Job title**: Customer Support
- **Location**:Calle Arenal nº5 planta 3, oficina 307 (Edificio SURNE), 48005 Bilbao
- **Reporting to**:Tech support
- **Working**:40 hours Mon-Fri
- **Role type**:Permanent
- Wireless Logic is a fast-growing leader in communications services for M2M and the Internet of Things (IoT). We are looking for an energetic, professional, and focused individual to work within a busy customer facing team, dealing with all aspects of 1st line support and diagnostics.**Key relationships**
Interfacing with customers and internal teams.**The role**Responsibilities include**:
- 1st line support for diagnosing problems and issues.
- Liaising with networks to troubleshoot and diagnose first line faults.
- Logging phone calls and triaging queries using Zendesk.
- Providing internal operational support.
- Ensuring customers IoT SIM provisioning systems are kept up-to-date and accurate.
- Managing and supporting customer relationships as per service level agreements.
- Ensuring new customers are successfully onboarded.
- Hosting relevant platform training.
- Assisting in the creation of service packs and hosting service reviews.
- Ad hoc duties as required.**Skills required**:
- Excellent verbal and written communication skills (in Spanish).
- Excellent attention to details is essential.
- Excellent team player.
- Must have the ability to work unsupervised and on own initiative post completion of training.
- Highly organised coupled with the ability to prioritise effectively.
- Ability to thrive in a high pressure, fast paced work environment.
- Experience of using Microsoft tools including Excel.
**Experience**
- Previous experience within a Customer Service or customer facing role would be highly advantageous, experience within the services/telecommunications industry will also be considered positively
**Why work with us?**
- The opportunity to work for an entrepreneurial Company
- Full training, ongoing support, and the tools you need to grow and develop in your role
- We are a company with a heart and who genuinely values and respects its employees
**In addition, we provide the following benefits**:
- 25 days holiday
- Private Medical Insurance
- Employee assistance program
- As an equal opportunities employer, Wireless Logic is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership._
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