WLSpain Tech. Support Manager

hace 2 semanas

Bilbao, España Wireless Logic Group A tiempo completo

Job title: Customer Support
Location: Calle Arenal nº5 planta 3, oficina 307 (Edificio SURNE), 48005 Bilbao
Reporting to: Tech support
Working: 40 hours Mon-Fri
Role type: Permanent

Wireless Logic is a fast-growing leader in communications services for M2M and the Internet of Things (IoT). We are looking for an energetic, professional, and focused individual to work within a busy customer facing team, dealing with all aspects of 1st line support and diagnostics.

Key relationships
Technical Support Manager responsible for leading and managing the technical support Spanish team at Wireless Logic.

The role
The team is responsible for assisting all customers and are the entry point for customer queries. This role will be responsible for ensuring standards of service expectations and SLAs are met. General duties include responding to customer requests/queries via phone and Zendesk (ticket management system), managing relationships with customers by supporting their introductory onboarding journeys, service reviews and day-to-day issues; identifying and hosting platform training sessions where required. The ideal candidate will be enthusiastic, take a logical and proactive approach to problem solving, and be confident in the transfer of knowledge to customers. The candidate must thrive in a fast-paced environment and be a natural problem solver. The candidate must be a team player willing to go that extra mile in line with the customer and business needs.

Responsibilities include:

  • Provide technical support to customers: This includes troubleshooting network problems, diagnosing hardware and software issues, and providing guidance on how to resolve technical issues.
  • Manage the technical support team: This includes hiring, training, and evaluating technical support staff.
  • Partner with the sales team: This includes providing technical support to sales staff, assisting with the preparation of technical proposals, and participating in sales meetings.
  • Maintain a strong understanding of networking technologies: This includes staying up-to-date on the latest networking technologies and trends.
  • Develop and implement training programs: This includes developing and implementing training programs for technical support staff.
  • Identify and resolve technical support issues: This includes identifying and resolving recurring technical support issues, as well as implementing preventive measures to reduce the number of support tickets.

Skills required:

  • Bachelor's degree in a technical field (telecommunications, computer science, or similar).
  • Solid networking knowledge (CCNP or similar is ideal).
  • 3+ years of experience in technical support or network management.
  • Experience with operators would be a plus, preferably with experience working with networks (preferably Cisco).
  • Experience in network architectures, cloud services, AWS, Azure, Google cloud, etc.
  • Experience and learning capacity in IT infrastructures developed on local servers.
  • Experience in design and programming of hardware and firmware for electronic devices.
  • Experience and knowledge in programming equipment and communication modules by AT commands.
  • Expertise in management, monitoring, and installation of industrial 4G routers is a plus.
  • Python programming and web development experience is a plus.
  • Proficiency in English and Spanish.
  • Ability to manage and mentor technical teams.
  • Problem-solving and analytical skills.

Experience

  • Previous experience within a Customer Service or customer facing role would be highly advantageous; experience within the services/telecommunications industry will also be considered positively.

Why work with us?

  • The opportunity to work for an entrepreneurial Company.
  • Full training, ongoing support, and the tools you need to grow and develop in your role.
  • We are a company with a heart and who genuinely values and respects its employees.

In addition, we provide the following benefits:

  • 25 days holiday.
  • Private Medical Insurance.
  • Employee assistance program.

By applying for this role, you are consenting for us to hold and process your data in compliance with the General Data Protection Regulations. If you have any questions or wish to exercise your right to access, erase or restrict the holding or processing of your data please contact us and we will respond to your query as soon as possible.

As an equal opportunities employer, Wireless Logic is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.

We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join Wireless Logic.

#J-18808-Ljbffr

  • Wlspain Tech. Support Manager

    hace 6 meses

    Bilbao, España Wireless Logic SL A tiempo completo

    **Vacancy Name** - WLSpain Tech. Support Manager **Company** - Wireless Logic SL **Vacancy No** - VN284 **Employment Type** - Full Time **City** - Bilbao **Country** - Spain **Job Details** **Job title**: Customer Support **Location**:Calle Arenal nº5 planta 3, oficina 307 (Edificio SURNE), 48005 Bilbao **Reporting to**:Tech support **Working**:40...

  • IT Support Engineer

    hace 4 meses

    Bilbao, España Tech Domain A tiempo completo

    We are looking for an ONSITE IT & Network Support Engineer/Technician to support Casual Freelancing type tasks in your area. Would you be interested in contractual tasks? you will be paid either on an hourly or daily/half-day basis. Tickets will be dispatched with respect to your area & you may support them as per your availability (weekdays,...

  • Technical Support Manager

    hace 7 meses

    Bilbao, España LHH A tiempo completo

    Como Technical Support Manager, tu misión será la de liderar y gestionar el equipo español de soporte técnico/a de nuestro cliente internacional. Formarás parte de una empresa tecnológica localizada en Bizkaia con una amplia trayectoria en el sector de la conectividad para máquinas y que actualmente se posiciona como empresa líder en su sector a...

  • Sales Support Analyst

    hace 6 meses

    Bilbao, España PepsiCo A tiempo completo

    Overview: Are you interested in a career in Sales in PepsiCo? Then now is the time to explore the opportunities of PepsiCo: join us as the next **Sales Support Analyst.** Working with inspiring and experienced colleagues, you'll find that the atmosphere in our office in **Vitoria** is informal and engaging. With an active, get-things-done culture, this is...

  • Technical Support Manager

    hace 6 meses

    Bilbao, España Palo Alto Networks A tiempo completo

    **Company Description** Our Mission** At Palo Alto Networks® everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are...

  • Assistant Store Manager

    hace 7 meses

    Bilbao, España Claire's A tiempo completo

    **About the Role** As an Assistant Store Manager at Claire’s, you will support your Store Manager with the following; - Sales and profit: Driving and achieving retail store targets - Customer service: delivering the finest level of customer service - Store operations: keeping the store running smoothly - Commerciality: Ensuring your store is well...

  • TTech_Security Manager

    hace 3 semanas

    Bilbao, España Telefónica, S.A. A tiempo completo

    Telefónica Tech es la compañía líder en transformación digital del Grupo Telefónica. Contamos con una amplia oferta de servicios y soluciones tecnológicas integradas de Ciberseguridad, Cloud, IoT, Big Data, Inteligencia Artificial y Blockchain, con la que acompañamos a nuestros clientes en su transformación digital.Somos un grupo de más de 6200...

  • TTech_Security Manager

    hace 2 semanas

    Bilbao, España Telefónica, S.A. A tiempo completo

    Telefónica Tech es la compañía líder en transformación digital del Grupo Telefónica. Contamos con una amplia oferta de servicios y soluciones tecnológicas integradas de Ciberseguridad, Cloud, IoT, Big Data, Inteligencia Artificial y Blockchain, con la que acompañamos a nuestros clientes en su transformación digital.Somos un grupo de más de 6200...

  • TTech_Security Manager

    hace 3 semanas

    Bilbao, España Telefónica, S.A. A tiempo completo

    Telefónica Tech es la compañía líder en transformación digital del Grupo Telefónica. Contamos con una amplia oferta de servicios y soluciones tecnológicas integradas de Ciberseguridad, Cloud, IoT, Big Data, Inteligencia Artificial y Blockchain, con la que acompañamos a nuestros clientes en su transformación digital. Somos un grupo de más de 6200...

  • Sales Support

    hace 1 semana

    Bilbao, España Fastenal Europe A tiempo completo

    **OVERVIEW**: **Position**:Sales Support (m/w/d) **Location**:Bilbao, Spain **Job**Type**: Part-Time Role - 28h/week Working as **Part-Time Sales Support (m/w/d**), you must have a strong interest in sales and enjoy working in a fast paced challenging environment. This is an entry level position that will provide assistance to our customers from our...

  • Commercial Partnership Lead

    hace 3 días

    Bilbao, Vizcaya, España Dojo 2022 A tiempo completo

    About the JobWe are seeking an experienced Partnership professional to join our team in Spain. As an International Expansion Manager, you will be responsible for driving our international expansion efforts and building relationships with new channel and software partners.Key ResponsibilitiesNurture and develop relationships with new channel and software...

  • Construction Project Manager

    hace 6 meses

    Bilbao, España SSE A tiempo completo

    SSE has big ambitions to be a leading energy company in a low carbon world. Following our commitment to invest £20.5 billion in low carbon projects to 2027, we have significant growth plans and are well on our way to achieving our ambition to build a world that's more sustainable and inclusive for you, your family, the community you live in and for...

  • Construction Project Manager

    hace 6 meses

    Bilbao, España SSE A tiempo completo

    SSE has big ambitions to be a leading energy company in a low carbon world. Following our commitment to invest £20.5 billion in low carbon projects to 2027, we have significant growth plans and are well on our way to achieving our ambition to build a world that's more sustainable and inclusive for you, your family, the community you live in and for...

  • Sales Support

    hace 6 días

    Bilbao, España Fastenal Europe, Ltd. A tiempo completo

    OVERVIEW: Position: Sales Support (m/w/d) Location: Bilbao, Spain Job Type: Part-Time Role - 28h/week Working as Part-Time Sales Support (m/w/d) , you must have a strong interest in sales and enjoy working in a fast-paced challenging environment. This is an entry-level position that will provide assistance to our customers from our branch located in...

  • Technical Account Manager

    hace 3 días

    Bilbao, Vizcaya, España Palo Alto Networks, Inc. A tiempo completo

    About the RoleWe are looking for a skilled Technical Account Manager - Cybersecurity to join our team. In this role, you will be responsible for building and implementing strategic account plans, providing technical guidance and expertise to customers, and ensuring value realization in their investment with Palo Alto Networks.You will work closely with...

  • Account Manager Intern

    hace 3 meses

    Bilbao, España Glovo A tiempo completo

    If you're here, it's because you're looking for an **exciting ride**. A ride that will fuel up your ambitions to take on a **new challenge and stretch yourself beyond your comfort zone.** We'll deliver a **non-vanilla culture built on talent, where we work to amplify the impact on millions of people**, paving the way forward together. **Not your usual...

  • Technical Sales Manager

    hace 7 meses

    Bilbao, España Blackstone Industrial Services A tiempo completo

    Blackstone is an innovative service company supporting both reciprocating and centrifugal equipment throughout its lifecycle. Blackstone supplies field services, parts, and repair for a wide range of industrial rotating and static equipment. Blackstone specializes in repair, maintenance, commissioning, turnaround, overhaul, installation, and engineering...

  • Project Manager

    hace 4 meses

    Bilbao, España Appfire Technologies, LLC. A tiempo completo

    At Appfire, we believe that great work happens when people get to choose how they work. After 20 years of creating software that empowers teams to break silos and collaborate seamlessly, we've learned that one size does not fit all. That's why at Appfire, you choose. **Choose to work where you thrive**:Whether from home, in one of our offices, or while...

  • Bid Manager

    hace 2 semanas

    Bilbao, España Satlantis A tiempo completo

    Bilbao - Posted 2 hours ago SATLANTIS is looking for a **Bid/Proposal Manager** with space-domain expertise. A detailed list of the Bid/Proposal Management tasks that fall within this area is provided below. **Tasks and** **responsibilities**: - Identify bidding opportunities together with the Business Development team, at institutional (European and/or...

  • Store Manager Ds Garberá San Sebastian

    hace 8 meses

    Bilbao, España Levi Strauss & Co. A tiempo completo

    As a Store Manager at Levi Strauss & Co. you will have the opportunity to work in an environment where change and ideas are celebrated. You will be representing the brand image and values from the front and have full responsibility of effectively managing the store operations and team. We are looking for a great manager who will lead the store to greater...