Customer Service Agent

hace 1 semana

Barcelona, España David Kennedy Recruitment A tiempo completo

David Kennedy Recruitment is working with a leading BPO/outsourcing company who is seeking to onboard a Swedish speaking Customer Support Representative for to join their team in Spain.

Position: Customer Support Representative

Location: Remote, Spain

Employment type: Full-time

Remuneration: Base salary.

**DUTIES AND RESPONSIBILITIES**:

- Solve complex technical enquiries for all products within the Client's range
- Provide support, assistance, and guidance in setting up connected products, troubleshooting, and reporting
- Process all Client requests in accordance with company processes and guidelines across all product ranges
- Provide superior levels of quality in all transactions with strict adherence to governing laws
- Identify new opportunities to cross-sell and upsell without compromising the values of the company
- Support new sales opportunities and provide insight and feedback to improve the customer experience.

**REQUIREMENTS**:

- Native/fluent in Swedish, both oral and written (C2 level). Fluent in English
- Previous experience in Customer service roles, ideally from BPO/call centre environment - an advantage
- Computer literate with sound knowledge of Microsoft Office package
- Excellent communication skills with ability to emphasise and drive the problem to solution
- Resourceful and stress resilient personality that can adapt and remain calm in all situations
- Ability to work independently, while being team player at the same time.

**BENEFITS**:

- Excellent remuneration package based on experience, skills and performance
- Be part of a dynamic multilingual, multicultural and creative team with positive and friendly atmosphere
- Monday to Friday from 09:00h - 18:00h (1h lunch break)
- Fully remote from anywhere in Spain
- Relocation support
- And many other benefits

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