Service Head

hace 3 meses

Madrid, España Abbott Laboratories A tiempo completo

**About Abbott**

Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.

**Working at Abbott**

At Abbott, You Can Do Work That Matters, Grow, And Learn, Care For Yourself And Family, Be Your True Self And Live a Full Life. You Will Have Access To
- Career development with an international company where you can grow the career you dream of.
- A company named one of the most admired companies in the world by Fortune.
- A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

**Position: Service Head - Madrid**

**Primary Objective of Position**
- Manage the Technical Service department operations in coordination with the Customer Experience Department.

**Major Accountabilities**
- Keep a high degree of participation in the field to ensure a high degree of technical knowledge and of the problems concerning to Technical Service activities.
- Manage or escalate issues in a timely manner to ensure on-time resolution.
- Track instruments reliability and service costs.
- Achieve compliance of Technical Service Expense Plan.
- Control the spare parts stock to ensure that service levels are maintained and that stock levels are in accordance to Plan.
- Train, develop and keep motivated his Technical Service Specialists Team.
- Implement area objectives and incentive plans; perform PEx process for his Technical Service Specialists Team.

**Education**
- Bachelor’s degree or equivalent experience required. Bachelor’s / Engineering degree in medical / electrical / mechanical or medical technology is preferred.

**Background**
- More than 3 years of experience as a Technical Service Specialist with good management and customer references
- Technical expert for product line responsibility
- Operations management skills
- People management and communication skills
- Ability to identify and drive resolution of issues

Experience in use of analytical tools and software

**Impact of position**
- Achieve the goals related with Key Performance Indicators (KPIs) and Customer Satisfaction Indicator (NPS).
- Achieve compliance of Technical Service Expense Plan.
- Ensure that the Technical Service Department meets all local requirements and quality procedures of the Division.

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

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