Workplace Experience Coordinator

hace 2 semanas


Barcelona, España IESE Business School A tiempo completo

**Key Responsabilities**:
**(**For all campuses)
- Acts as the lead product owner for productivity tools (Microsoft 365).
- Helps to develop and maintain governance and standards for how to use productivity tools.
- Delivers in-person and remote trainings to staff on how to leverage productivity tools in the course of their work.
- Develops basic training materials to help staff learn new features.
- Encourages widespread adoption of approved collaboration tools.
- Assists with onboarding new staff so they can quickly understand how to work productively.
- Keeps abreast of new features from productivity technology providers and translates how those updates will impact in IESE.
- Troubleshoot and resolve technical problems for In-house and Remote staff/participants responding to assigned tickets and requests, control de full lifecycle.
- Analyze statistics and compile accurate reports of the service
- IT asset control and distribution (all workplace-related devices)
- Inventory control
- Incidents/request
- Annual renewals

Key Requirements:

- Demonstrated ability to manage projects.
- Experience training end-users.
- Strong teamwork skills.
- Strong oral and written communications skills.
- Customer service orientation
- Fluent English
- Availability to travel occasionally
- Ability to lead and facilitate meetings.
- Easily adapts to changing priorities.
- Experience dealing with Senior Managers issues.



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