Guest Experience Coordinator

hace 1 mes

Barcelona, España Melia Hotels International A tiempo completo

**_“El mundo es tuyo con Meliá”_**

Entrar en Meliá es emprender un viaje sin fronteras porque las posibilidades de crecer y formarse aquí son infinitas. Es saber que el mundo es tuyo y que puedes trabajar en muchos países. Y todo con la sensación de que formas parte de una gran familia.

**AMBITO**: HOTEL REPORTA A: GUEST EXPERIENCE MANAGER DEPARTAMENTO: GUEST EXPERIENCE

**MISION**: El Guest Experience Coordinator cumple con la operativa diaria del departamento, comprometiéndose a lograr la excelencia en la satisfacción del cliente.

**OPERATIONS**

Ø Cumplir con los atributos, estándares y manuales que aplican en su departamento, así como velar por su cumplimiento en el resto de áreas.

Ø Velar por la experiência del cliente, personalizando su estancia, anticipándose a sus necesidades y superando sus expectativas.

Ø Usar de manera eficiente las diferentes herramientas de gestión de la experiência del cliente, así como conocer los resultados de la Voz del Cliente, cumpliendo con los de planes de mejora establecidos.

Ø Gestionar la experiência digital de los clientes durante su estancia, según la estrategia global.

Ø Gestionar las incidencias de clientes, siguiendo los protocolos establecidos.

Ø Cumplir con la Arquitectura Sensorial en las distintas áreas del hotel, en cuanto a iluminación, decoración, aroma e hilo musical.

Ø Realizar los pedidos de material, siguiendo las pautas de producto marcadas, para la mejor optimización de los recursos económicos.

**HEAKTH & SAFETY / HEALTHY WORKPLACE**

Ø Conocer el plan de evacuación del Hotel

Ø Conocer los equipos de protección individual y los usa correctamente

Ø Conocer los métodos, procedimientos de trabajo y riesgos inherentes a su actividad.

Ø Asumir las responsabilidades que le sean asignadas en el Manual del Sistema de Gestión de la Seguridad y Salud en el Trabajo

**Porque pertenecer a la gran familia Meliá es ser VIP**

Disfrutaras de **My MeliáRewards** que es el programa de fidelidad exclusivo para nuestros empleados con beneficios y ventajas exclusivas.

Además, disfruta del programa, **My MeliáBenefits**: con retribución flexible, descuentos exclusivos en una variedad de productos y servicios, estilo de vida activa y saludable, e iniciativas solidarias. Siéntete orgulloso de pertenecer a Meliá como nosotros lo estamos de ti

**En Meliá todos somos VIP**

Nuestra calidez, cercanía y pasión por lo que hacemos, hace que trabajar en Melia sea una experiência inolvidable, llena de momentos emotivos y siempre con la sensación que perteneces a una gran familia en la que contamos con gente como tú, gente **VIP**.
- En Meliá Hotels International creemos en la igualdad de oportunidades y valoramos la diversidad. No discriminamos por motivos de discapacidad, raza, religión, edad o cualquier otra razón protegida por las leyes federales, estatales o locales. Creemos que la diversidad y la inclusión entre nuestras personas es fundamental para nuestro éxito como compañía global._

Si quieres ser “**Very Inspiring People**“, síguenos en:
**INSTAGRAM** - **TWITTER** - **LINKEDIN** - **INDEED** - **GLASSDOOR

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