Senior Services Account Executive

hace 1 semana

Madrid, España ServiceNow A tiempo completo

**Company Description**:
ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®

We’re looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

This role is part of the Customer Outcomes team. Our purpose is to accelerate platform adoption and drive customer business outcomes. We do this through a portfolio of services, delivered by world-class consultants, training and success professionals, our leading practices, methodologies, and tools, as well as our ecosystem of partners.
**What you get to do in this role**:
As a ServiceNow Senior Services Account Executive, you will be responsible for selling a portfolio of service offerings designed to help our customers successfully adopt the products they have purchased and ultimately achieve the business outcomes they expected from utilizing our products. These service offerings include our Impact success offering, product implementation services, and training. The Services Account Executive is well-versed in services and post-sales adoption strategies. They are a trusted advisor to the account team and our customers for successful implementation, adoption, and value realization. A quota carrying role, the Services Account Executive owns the Services sales strategy by proactively creating demand for new Services opportunities and partnering with the ServiceNow Sales team and our partners to develop and successfully execute Services sales opportunities for their assigned territory.
- Collaborate with software sales account teams, Customer Outcomes team members, and our eco-system of delivery partners
- Develop and execute a services sales strategy in the designated territory with a target account list
- Proactively create new Services opportunities (Impact, Implementation Services, and Training) in both new and installed base customers
- Create pipeline and manage end-to-end forecasting process for Services opportunities
- Serve as a trusted advisor to the customer by understanding their existing and future digital transformation roadmap and driving the right mix of ServiceNow services to meet their needs
- Arrange and conduct Executive and CxO services-related discussions in alignment with the account strategy
- Lead extended team in solutioning and scoping, and proposal development
- Execute value-based selling methodology for Impact, Implementation Services, and Training opportunities

**Qualifications**:
**To be successful in this role you have**:

- Minimum 12 years of previous services sales experience gained within a SaaS software or solution sales organization (or reasonably equivalent)
- New account sales focus, operating independently to identify new opportunities
- Existing relationships in large enterprise accounts a plus
- Demonstrable track record of achieving Services, Success, or Training sales targets
- Ability to communicate and collaborate across lines of business and multiple customer and partner personas, including executives
- Strong operational command - managing end-to-end franchise
- Travel up to 75% (depending on geography/region)

TR22

**Additional Information**:
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

**Work personas**

Work personas are categories that are assigned to employees depending on the nature of their work. Employees will fall into one of three categories: Remote, Flexible or Required in Office.

**Required in Office**

A required in office work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office. This persona is required to work from their assigned workplace location 100% of the work week based on the business needs of their role.

**Flexible**

A flexible work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated

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