Technical Customer Success Manager

hace 3 semanas


Madrid, España HashiCorp A tiempo completo

**About the role...**

The Technical Customer Success Manager (TCSM) is accountable for achieving and sustaining adoption and value, via delivering onboarding, consumption & risk mitigation workstreams. You will do this by understanding customer goals and the outcomes prescribed to achieve these goals with the product(s) purchased.

**In this role you can expect to...**

You will be responsible for driving customer outcomes across Onboarding, consumption, and risk mitigation. You will be a critical player in driving long-term customer success across a portfolio of customers.
- Responsible for driving Customer onboarding and risk mitigation
- Work in partnership with internal stakeholders, including Solution Engineering, Solution Architecture, Enterprise Account Management, Professional Services, Support, and Renewals teams to resolve identified risks and escalated issues in a timely manner and properly communicate/set expectations with customers.
- Measure, report, and analyze account health, playbook progress, and account sentiment to optimize the customer journey continuously through innovative practices focused on driving adoption, retention, and expansion
- Be responsible and accountable for the timely creation and upkeep of your account(s) health score, notes, and calls to action in Gainsight

**You may be a good fit for our team if you have...**
- 2+ years of TAM, CSM, or program management experience with focused technical aptitude.
- Proficiency and experience with concepts and technologies used in software development, operations, security, cloud, microservices, containers, and scheduling platforms
- Proficiency and knowledge of existing solutions in the same domain as HashiCorp tools (e.g. Infrastructure Automation, Identity Management, and Dev/Ops) such as Vagrant, Packer, Terraform, Consul, Nomad, Vault, and others
- Well-organized self-starter with an excellent work ethic, attention to detail, and a desire to learn
- Outstanding written and verbal communication/presentation skills to support onsite or remote strategic business reviews
- Strong listening skills with the demonstrated ability to ask effective questions, dive deep, understand the customer's business priorities, and anticipate the customer's needs
- Strong interpersonal skills and the ability to work with various teams with varying backgrounds and skill sets
- Ability to discuss high-level technical concepts with non-technical stakeholders
- Demonstrated ability to maintain composure in stressful situations, respond to customer needs quickly and effectively, adapt to change, and is comfortable with high levels of ambiguity
- Skilled at driving the adoption and consumption of software solutions to large and multifaceted global companies
- Thrives by having regular interactions with customers and is proactive in their outreach.
- Experience working with customer relationship management tools and case management solutions (Gainsight/Salesforce)
- Able to be successful in a cross-functional, remote-first culture
- Ability to travel to customers and internationally to Hashicorp events as needed

LI-AA1

LI-Hybrid



  • Madrid, España Ab Tasty, Inc A tiempo completo

    We are looking for a senior Technical Customer Success Manager to join our team in Spain. As part of the Customer Success team in the Spanish market, you are responsible for guiding and advising clients on the best ways to make the most out of AB Tasty solutions. You will work closely with the Sales, Account Management and technical teams. You will be the...


  • Madrid, España AB TASTY A tiempo completo

    We are looking for a senior Technical Customer Success Manager to join our team in Spain. As part of the Customer Success team in the Spanish market, you are responsible for guiding and advising clients on the best ways to make the most out of AB Tasty solutions. You will work closely with the Sales, Account Management and technical teams. You will be the...

  • Technical Success Manager

    hace 4 semanas


    Madrid, España Netskope A tiempo completo

    **About Netskope**: Today, there's more data and users outside the enterprise than inside, causing the network perimeter as we know it to dissolve. We realized a new perimeter was needed, one that is built in the cloud and follows and protects data wherever it goes, so we started Netskope to redefine Cloud, Network and Data Security. **About the...

  • Customer Success Manager

    hace 4 semanas


    Madrid, España Board International A tiempo completo

    At Board, we help enterprises plan smarter, drive outcomes and lead transformation with one single Intelligent Planning Platform. Trusted by thousands of leading organizations, over the last 28 years we have designed our Product with enterprise planning agility in mind and the passionate care of our people as our main driver. We strongly believe every...


  • Madrid, España HashiCorp A tiempo completo

    **About the role...** The Technical Customer Success Manager (TCSM) is accountable for achieving and sustaining adoption and value, via delivering onboarding, consumption & risk mitigation workstreams. You will do this by understanding customer goals and the outcomes prescribed to achieve these goals with the product(s) purchased. **In this role you can...


  • Madrid, España MotorK A tiempo completo

    MotorK is the leading sales and marketing technology company in Europe, specialising in the automotive sector. At MotorK, our mission is to empower manufacturers and dealerships to sell more with innovative, cloud-based products and services to offer the best digital customer experience. We are on a fast and ambitious trajectory and serving 90% of the...


  • Madrid, España DEEPKI A tiempo completo

    Founded in 2014, Deepki supports real estate players in their transition to net zero and sustainability. To achieve this transition towards sustainability, Deepki helps realign stakeholders’ interests to build efficient strategies and transform real estate into a positive force for the planet. Deepki is the only company offering a fully populated ESG data...


  • Madrid, España HashiCorp A tiempo completo

    **About the role...** The Technical Customer Success Manager (TCSM) is accountable for achieving and sustaining adoption and value, via delivering onboarding, consumption & risk mitigation workstreams. You will do this by understanding customer goals and the outcomes prescribed to achieve these goals with the product(s) purchased. **In this role you can...


  • Madrid, España Cobee A tiempo completo

    **About Us & Our Culture**: We, employees, need a much more engaging solution around our compensation, and that’s why Cobee was born. Since we created Cobee back in November 2018, our vision has been unwavering**:to become the most desirable solution for employees to get compensated at work**. As we fight for that vision, **we truly believe that we can...


  • Madrid, España Check Point Software Technologies Ltd. A tiempo completo

    **Why Join Us?**: As the world’s leading vendor of Cyber Security, facing the most sophisticated threats and attacks, we’ve assembled a global team of the most driven, creative and innovative people. At Check Point, our employees are redefining the security landscape by meeting our customers’ real-time needs and providing our cutting-edge technologies...


  • Madrid, España Unit4 A tiempo completo

    **Company Description**: We are in Business for People, empowering people in service organizations with innovative Enterprise and Business software solutions. We’ve innovated and taken a new approach to delivering ERP that works for people. Self-driving, adaptive and intuitive software that is changing the way people work. Our solutions empower people and...


  • Madrid, España Red Hat Software A tiempo completo

    About the job: The Customer Success Executive is responsible for customer success planning and associated technical engagements designed to ensure customers are successful in realizing value from Red Hat products and platforms. You will work with select customers to develop success plans and lead discussions with senior customer executives, Enterprise...


  • Madrid, Madrid, España AB Tasty A tiempo completo

    AB Tasty is a global leader in AI-powered experience optimization solutions empowering brands using personalization, experimentation, recommendations, and search to build better experiences on their websites and apps. Integrated into a single platform, AB Tasty offers web and API-based solutions that provide companies with a unified approach to creating...


  • Madrid, España Dalux A tiempo completo

    **Customer Success Manager** Primero, ¿quién diablos es Dalux? Dalux es una empresa innovadora de Contech, que se compromete a ampliar los límites de cómo la tecnología puede garantizar una industria inmobiliaria y de construcción más inteligente y eficiente. Hoy proporcionamos nuestras herramientas digitales fáciles de usar a promotores,...


  • Madrid, España CAST Software Inc. A tiempo completo

    CAST Technical Account Managers are strategic partners and technical advisors for our biggest and most important clients in FRANCE. You'll be a part of our rapidly growing customer success practice alongside the professional services, product support, and sales teams with tremendous opportunity to evolve as the program grows. You will maintain customer...


  • Madrid, España OneTrust A tiempo completo

    **Strength in Trust**: At OneTrust, we help businesses around the world to make trust a competitive advantage. Our category-defining enterprise platform enables organizations to operationalize trust across privacy, security, data governance, GRC, third-party risk, ethics, and compliance, and ESG. **The Challenge**: We are looking for a **Portfolio Customer...


  • Madrid, España TWENIX PLATFORM S.L A tiempo completo

    **¡Hola !**: ¿Te suena la imagen del típico/a profesional que lleva años estudiando inglés en la empresa pero aún tiembla cuando le toca hacer una presentación en inglés o reunión internacional con clientes? No pasa nada, esta es tu oportunidad para que no vuelva a pasar nunca más! **Twenix** somos una empresa tecnológica de e-learning B2B que...

  • Customer Success

    hace 1 mes


    Madrid, España Catenon A tiempo completo

    **FUNCTIONS**: Startup tecnológica en plena expansión y crecimiento está buscando incorporar a su equipo de Madrid un Customer Success Manager que reportará directamente al Director Comercial de la compañía. Requisitos: Perfil consultor Experiência en proyectos de implantación de soluciones tecnológicas o en inclusión de nuevos departamentos al...

  • Customer Success Manager

    hace 4 semanas


    Madrid, España MongoDB A tiempo completo

    The role:We are looking for a motivated, hardworking and hands-on Customer Success Manager (CSM) to help our customers realize and improve the value of their MongoDB subscription and services.Individuals in this role have a passion for technology and the ambition to dive head-first into new challenges; are adaptive and excited to help innovate with new...


  • Madrid, España AB TASTY A tiempo completo

    We are looking for an experienced Customer Success Manager to join our team in Spain. As part of the Customer Success team in the Spanish market, you are responsible for guiding and advising clients on the best ways to make the most out of AB Tasty solutions. You will work closely with the Sales, Account Management and technical teams. You will be the CRO...