Customer Support Representative
hace 7 días
**Can you help us change the world?**:
Yes, you read that correctly. It sounds grand, but we've got big ideas at Mews. We're transforming the world of hospitality, re-imagining the industry with a best-in-class cloud-based property management solution for hotels, hostels, apartments, and so much more.
We're on the lookout for ambitious, tenacious and passionate people who want to join the next generation of innovators and disrupt the hospitality industry with us. Sound good so far? Keep reading and tumble down the Mews rabbit hole...
**About the role**:
** Your mission, should you choose to accept it**:
- Develop an in-depth understanding of Mews' solutions, serving as an ambassador to our customers, ensuring they are achieving great value from our products
- Consult with customers proactively on ways to improve usage and efficiency
- Become familiar with all integrated partner solutions to ensure that we match up the best-connected solutions based on customer needs
- Build and retain rapport with appointed "Mews person" at customer sites
- Maintain thorough customer documentation
- Continuously improve internal knowledge base
**️ You'll be a great fit if you bring a few of the below with you**:
- Higher Education preferably in Hotel Management / IT / Business
- Professional experience in customer support
- Experience in hotel operations
- Native or fluent in English & French
- Ability to speak other additional languages fluently is a big advantage (Spanish, Dutch, Italian, German, Swedish)
- Ability to take feedback, learn quickly and adapt to new situations
- Outgoing, social, ready to communicate with employees, customers and partners across different countries and different organizational levels
- Permission to work in Spain
- Willingness to work in shifts as we support our customers around the globe 24/7
**A couple of points worth noting;**
- Shift Pattern - Because our clients run 24/7 businesses, the Customer Support Team needs to be available 24/7. We've got a global team which makes things easier to manage, but typically the team work 5 days a week on a rota with shifts from 7am - 3pm or 2pm to 10pm. You would typically work 2 nightshifts a month. Where you work a weekend you would get days off during the week when this happens.
- Interview Process - There are a few stages which hopefully ensures that this role and Mews are right for you and you are right for the role and Mews. Typically this will be; MS Teams Interview with a Recruiter, MS Teams Interview with a Team Supervisor or Manager; Written Task and Recorded Video Interview, Final Interview with Senior Manager from Team
- Salary - 29k Euros per annum
**What's in it for you?**:
Did you know that Mews has been voted the Best Place to Work in Hotel Tech for 2 years running? You do now. Most of that is down to our inspiring team, but part of it is because of some pretty amazing perks. As well as awesome colleagues and stimulating work, you'll get:
- Participation in Company shares program
- Best-in-class Parental Leave Policy. At Mews, the primary caregiver gets 6 months fully paid parental leave, the secondary caregiver gets 2 months fully paid. (No matter your location, can be used during the 1st year of your newborn, covers birthing, adoption and surrogate, applies if you're employed for at least 1 year at Mews)
- Flexible Benefits via the ThanksBen platform (pay for things like your Netflix, Spotify or other streaming services, for instance)
- Unlimited paid holiday (no, this is not a typo)
- Wellness Wednesday's (where every last Wednesday of the month, the whole company enjoys a paid day off to attend to your own well-being)
- Remote/flexible working (we're 100% hybrid-proof, but we cannot hire from anywhere in the world unfortunately, so feel free to reach out and check with us)
- Monthly working from home allowance and a monthly healthcare insurance allowance (we want you to be happy & healthy)
- Regular team events and socials
**Who is Mews?**:
We want to get to know you, so it's only fair we tell you a little bit about ourselves first. Mews has been transforming hospitality since 2012. What began in a single hotel in Prague now powers thousands of hotels around the world, as they pursue their mission to develop transformational solutions for brands and create remarkable experiences for guests.
Since the beginning, Mews embraced being different. Mews is not simply a property management system, but a connected hospitality cloud with products across the hotel ecosystem and more integrations than anyone else.
From global hospitality brands to independent properties, hoteliers join Mews because they recognize the power of innovation. They understand that they can benefit from hotel tech that drives efficiency, maximizes revenue, and improves guest happiness.
Mews serves over 3,000 properties across more than 70 countries around the globe and works with a huge number of hotel tech partners to provide hoteliers with an un
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