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Customer Representative
hace 3 semanas
**Customer Service/Support**
**Location**
- Barcelona, Spain**Language**
- Dutch***
**Description**:
In this dynamic role, you'll interface with customers via inbound/outbound calls and/or via the Internet. This position is onsite in our beautifully renovated facility in **Barcelona** and provides service support and resolution of routine problems regarding client's products and/or services.
Reimagine your career
Are you looking for a career change with a forward-thinking global organization? Come be part of our award-winning company driven by our people from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as our “game-changers." We're recognized with awards like "World's Best Workplaces," “Best Companies for Career Growth, and “Best Company Culture,” year after year.
We’re on the lookout for **Dutch**-speaking Customer Service Representatives (On-site)** to join our team of game-changers who engage with customers from top brands that could be from tech, finance, travel, fashion, healthcare, or another leading-edge industry.
Career growth and personal development
We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. At **Concentrix**, there’s real career and personal growth potential. In fact, about 80% of our managers and leaders have been promoted from within That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.
**What you will do in this role**
As a **Customer Service Representative** on our team, you will:
- Solve requests/incidents that require a higher level of technical knowledge
- Support technical enquires and manage incidents of the client’s product, car electrical chargers.
- Progress / close service requests to a satisfactory conclusion on call management system
- Proactively update customers with status and resolution progress
- Monitor / progress all open queries in queue
- Escalate potential service issues to appropriate level
- Ensure contractual SLA is maintained
- Respond to any reasonable task posed by the assigned manager
- Achieve an excellent customer satisfaction level
**Concentrix + Webhelp is a great match if you**:
- Have a proficient or bilingual level of Dutch and advanced level of English
- Possess excellent customer care skills, knowledge and awareness
- Have adequate professional experience
- Are able to implement and manage changes in processes
- Are responsible and possess independent work habit
- Have good communication and team skills, flexibility and stress resistance
- Follow the security rules of the company.
**What’s in it for you**
In this role, we offer benefits that help you support your unique lifestyle:
- Full time 39 hours/week contract: Monday to Sunday 09:00 - 20:00 (rotative)- Salary 22 000 euros gross/year + up to 2000 euros gross/year in bonus
- Central location in Barcelona
- Bring-a-friend (referral) bonus opportunities- Full paid training on the company and the project you'll be working on
- Career development programs, specialized courses, and language classes
Reimagine the best version of you
Concentrix is an equal opportunity employer
RRQ24-002938-1-NETHERLANDS
***
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