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Customer Support Representative
hace 1 mes
HireOn Ltd Recruitment is working with a technology BPO business which is looking to recruit a Flemish/Dutch-speaking Customer Support Representative to join an exciting project in a healthcare industry.
Position: Customer Support Representative
Location: Barcelona, Spain
Employment type: Full-time
Remuneration: Base salary
**DUTIES AND RESPONSIBILITIES**:
- Identify issues the clients are facing, handle complaints, provide solutions and alternatives, guide customers within the time limits
- Use cheat sheets, guides and protocols provided during the training
- Ensure customer satisfaction and provide professional customer support
- Identify when the issue should be re-assigned to another department
- Collaborate with other agents or teams in case of more complex cases
- Document each action taken in a CRM system in detail
**REQUIREMENTS**:
- Native/near native of Dutch/Flemish and French language, both oral and written. Fluent in English (at least B2 level)
- Accurate, efficient, and respectful communication manner
- Problem-solving and critical thinking skills
- A resourceful and stress-resilient personality that can adapt and remain calm in all situations
**OFFER**:
- Great office location in Barcelona or work from home anywhere in Spain with 2 weeks of training in Barcelona (travel and stay sponsored by the employer)
- Transportation vouchers
- Indefinite contract
- Schedule 4 days 09:00 - 18:00, 1 day 09:00 - 17:00
- Life insurance, health insurance
- Dynamic and creative team with a positive and friendly atmosphere
- Guidance and tools to reach your full potential
- Relocation support
**Salary**: 23,000.00€ - 26,000.00€ per year
