Renewal Manager

hace 3 semanas


Barcelona, España Cyberark A tiempo completo

**Company Description**

**Responsibilities**:

- Protect and Grow Annual Recurring Revenue (ARR) for the growing subscription and SaaS customer base by securing renewal contracts before expiration.
- Engage customers in conversations to understand budgets, key stakeholders, approval processes and timelines.
- Understand customer needs and demonstrate account management capabilities to bring renewal to closure.
- Responsible for managing quote to close process for all renewals within an assigned territory.
- Accurately, review, prepare and present renewal sales quotes, at least 90 days in advance of expiration.
- Accurate quarterly forecasting.
- Effectively defend against competitive pressures, within perpetual and SaaS environments, and uncover additional expansion opportunities.
- Partner closely with Customer Success to understand the health status of customers and drive adoption.
- Ownership of contract processes along with corresponding customer communications encompassing co-terming, upselling and multi-year options related to subscription renewals.
- Provide Management and Renewals Operation Team with regular and accurate updates on renewal contract statuses and customer escalation requests when needed.
- Proficiency in navigating and nurturing Distribution and Channel relationships.
- Communicate and effectively partner with Deal Desk, Sales Operations, Legal, Finance and Sales Management to navigate complex customer requests to bring renewals to closure.
- Meet and exceed annual and quarterly revenue goals.

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**Qualifications**
- 2+ years of experience with software/subscription renewals - experience in SaaS environments a plus.
- Ability to effectively present to and communicate with customers at the executive level.
- Proficiency in contract negotiations and a consistent track record of quota achievement.
- Excellent organizational and time-management skills.
- Smart, bold but humble attitude and continuous improvement approach to align with CyberArk's values.
- Excellent customer management skills; including sales, account management, and customer service.
- Ability to identify areas of process improvement and efficiency.
- Proficiency in SFDC, CPQ, Microsoft Office Suite is preferred.
- Desirable language: German or Italian

**Additional Information**:


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