Customer Success Lead

hace 6 meses

Barcelona, España Blu Selection A tiempo completo

Our client, a dynamic player in the luxury sector, is seeking an experienced Customer Success Lead to spearhead their Customer Success department.

Are you passionate about delivering exceptional customer service to customers and clients within the luxury property branche?

In this role, your main focus is leading the department with a focus on Customer Satisfaction and managing third party relations. Are you ready to lead a team in a fast-paced, entrepreneurial environment, we invite you to explore this exciting opportunity.

Tasks

Your responsibilities and impact as a Customer Success Lead will be:

- Manage a team of Customer Success Managers, ensuring adherence to agreed SLAs
- Drive departmental profitability by retaining existing customers and promoting various services to new clients.
- Utilize and proposing data-driven insights and metrics to evaluate team performance and customer satisfaction
- Manage relationships with third-party contractors to establish resilient and scalable partnerships
- Evolve and optimize customer contact capabilities, ensuring visibility, tracking, and evaluation of all customer-related tasks
- Foster internal stakeholder relationships with commercial and finance teams

**Requirements**:
Skills, qualifications, and interests you need to succeed in this role:

- 5+ years of experience in Customer Success and People Management
- Professional proficiency in both English and Spanish for daily communication (At least a C1 level in both)
- Previous experience dealing with high-level clients is appreciated
- Experience working with and optimizing a CRM system
- Strong problem-solving skills and a hands-on approach to getting the job done
- Exceptional team player and collaborator with excellent communication and interpersonal skills

**Benefits**:
**What's in it for you**:

- Competitive salary package reflective of your experience and contribution
- Incentive programs based on customer satisfaction metrics
- Permanent contract
- Hybrid policy with one day of working from home
- Starting date: ASAP

  • Strategic Customer Success Lead

    hace 3 semanas

    Barcelona, Barcelona, España PTC A tiempo completo

    We are seeking a highly skilled Strategic Customer Success Lead to join our team at PTC. This role is responsible for managing a portfolio of large enterprise customers, driving revenue growth, and ensuring customer satisfaction.

  • Customer Success Enablement Team Lead

    hace 1 mes

    Barcelona, España Qlik A tiempo completo

    .What makes us Qlik?A Gartner Magic QuadrantTM Leader for 14 years in a row, Qlik transforms complex data landscapes into actionable insights, driving strategic business outcomes. Serving over 40,000 global customers, our portfolio leverages pervasive data quality and advanced AI/ML capabilities that lead to better decisions, faster.We excel in integration...

  • Customer Success Team Lead

    hace 1 mes

    Barcelona, España Welcome Pickups A tiempo completo

    .About us Founded in 2015 in Athens, Greece, Welcome redefines the way people travel by going above and beyond the commoditized transfer service and being the first company to deliver a complete, personalised, in-destination travel experience. From the moment a traveler arrives at a new destination, until their return journey home, Welcome accommodates all...

  • Customer Success Enablement Team Lead

    hace 2 meses

    Barcelona, España Qlik A tiempo completo

    **What makes us Qlik**?** A Gartner® Magic Quadrant Leader for 14 years in a row, Qlik transforms complex data landscapes into actionable insights, driving strategic business outcomes. Serving over 40,000 global customers, our portfolio leverages pervasive data quality and advanced AI/ML capabilities that lead to better decisions, faster. We excel in...

  • Customer Success Enablement Team Lead

    hace 1 mes

    Barcelona, España Qlik A tiempo completo

    What makes us Qlik?A Gartner Magic Quadrant Leader for 14 years in a row, Qlik transforms complex data landscapes into actionable insights, driving strategic business outcomes.Serving over 40,000 global customers, our portfolio leverages pervasive data quality and advanced AI/ML capabilities that lead to better decisions, faster.We excel in integration and...

  • Customer Success Team Lead

    hace 3 meses

    Barcelona, España Welcome Pickups A tiempo completo

    About us Founded in 2015 in Athens, Greece, Welcome redefines the way people travel by going above and beyond the commoditized transfer service and being the first company to deliver a complete, personalised, in-destination travel experience.From the moment a traveler arrives at a new destination, until their return journey home, Welcome accommodates all...

  • Customer Success Associate

    hace 3 meses

    Barcelona, España Accs - Ares Customer Care Solutions Gmbh A tiempo completo

    .The fashion industry is responsible for 5-10% of global greenhouse gas emissions (GHG). More and more companies are using Carbon Management Platforms to measure and create CO2 reduction plans. However, most of these solutions are generalist, so they are not tailored for a fashion brand, which requires detailed insights on the impacts of materials,...

  • Customer Success Enablement Team Lead

    hace 4 semanas

    Barcelona, España Qlik A tiempo completo

    What makes us Qlik?A Gartner® Magic Quadrant™ Leader for 14 years in a row, Qlik transforms complex data landscapes into actionable insights, driving strategic business outcomes. Serving over 40,000 global customers, our portfolio leverages pervasive data quality and advanced AI/ML capabilities that lead to better decisions, faster.We excel in integration...

  • Customer Success Enablement Team Lead

    hace 1 mes

    Barcelona, España Qlik A tiempo completo

    What makes us Qlik?A Gartner® Magic Quadrant™ Leader for 14 years in a row, Qlik transforms complex data landscapes into actionable insights, driving strategic business outcomes. Serving over 40,000 global customers, our portfolio leverages pervasive data quality and advanced AI/ML capabilities that lead to better decisions, faster.We excel in integration...

  • Customer Success Team Lead

    hace 6 meses

    Barcelona, España ORBIDI A tiempo completo

    **Sobre nosotros**: En ORBIDI buscamos a apasionados por la tecnología y el marketing para unirse a nuestro equipo y ayudar a las pequeñas empresas a crecer y mantenerse competitivas en el mercado. Utilizamos inteligencia artificial, modelos predictivos y tecnologías avanzadas para ayudar a las PYMEs a digitalizarse y mejorar sus resultados. ¡Únete a...

  • Customer Success Enablement Team Lead

    hace 1 mes

    Barcelona, España Qlik A tiempo completo

    What makes us Qlik?A Gartner® Magic Quadrant™ Leader for 14 years in a row, Qlik transforms complex data landscapes into actionable insights, driving strategic business outcomes. Serving over 40,000 global customers, our portfolio leverages pervasive data quality and advanced AI/ML capabilities that lead to better decisions, faster.We excel in integration...

  • Customer Success Associate

    hace 3 meses

    Barcelona, España Accs - Ares Customer Care Solutions Gmbh A tiempo completo

    The fashion industry is responsible for 5-10% of global greenhouse gas emissions (GHG).More and more companies are using Carbon Management Platforms to measure and create CO2 reduction plans.However, most of these solutions are generalist, so they are not tailored for a fashion brand, which requires detailed insights on the impacts of materials,...

  • VP of Customer Success Lead

    hace 1 mes

    Barcelona, Barcelona, España Lodgify A tiempo completo

    OverviewLodgify seeks a seasoned customer success professional to lead our Customer Success department. As Vice President of Customer Success, you will drive strategies that enhance customer engagement, retention, and growth, ensuring our customers derive maximum value from our platform.Key ResponsibilitiesDevelop and execute a comprehensive customer success...

  • Customer Success Associate

    hace 3 meses

    Barcelona, España Accs - Ares Customer Care Solutions Gmbh A tiempo completo

    The fashion industry is responsible for 5-10% of global greenhouse gas emissions (GHG). More and more companies are using Carbon Management Platforms to measure and create CO2 reduction plans. However, most of these solutions are generalist, so they are not tailored for a fashion brand, which requires detailed insights on the impacts of materials,...

  • Customer Success Enablement Team Lead

    hace 1 mes

    Barcelona, España Qlik A tiempo completo

    Description What makes us Qlik?A Gartner Magic Quadrant Leader for 14 years in a row, Qlik transforms complex data landscapes into actionable insights, driving strategic business outcomes.Serving over 40,000 global customers, our portfolio leverages pervasive data quality and advanced AI/ML capabilities that lead to better decisions, faster.We excel in...

  • Customer Success Team Lead

    hace 5 meses

    Barcelona, España Orbidi A tiempo completo

    **Sobre nosotros**:En ORBIDI buscamos a apasionados por la tecnología y el marketing para unirse a nuestro equipo y ayudar a las pequeñas empresas a crecer y mantenerse competitivas en el mercado.Utilizamos inteligencia artificial, modelos predictivos y tecnologías avanzadas para ayudar a las PYMEs a digitalizarse y mejorar sus resultados. ¡Únete a...

  • Customer Success Associate

    hace 2 meses

    Barcelona, España ACCS - ARES Customer Care Solutions GmbH A tiempo completo

    The fashion industry is responsible for 5-10% of global greenhouse gas emissions (GHG). More and more companies are using Carbon Management Platforms to measure and create CO2 reduction plans. However, most of these solutions are generalist, so they are not tailored for a fashion brand, which requires detailed insights on the impacts of materials,...

  • Global Customer Success Lead F/H

    hace 4 semanas

    Barcelona, Barcelona, España Mytraffic A tiempo completo

    About MytrafficAs a scale-up phase company, Mytraffic is constantly growing and expanding its Customer Success team. The team is responsible for ensuring the adoption and retention of our clients, and we are now looking for a talented Customer Success Manager to join our team.Your MissionsAs a Customer Success Manager, you will be responsible for the...

  • Customer Success Lead

    hace 4 semanas

    Barcelona, Barcelona, España Merantix A tiempo completo

    About the RoleThe Customer Success Lead is responsible for leading a team that drives success in the onboarding and adoption stages of our midmarket customers. This involves engaging directly with customers, managing team activities, and fostering a strong team culture.Key ResponsibilitiesManage and develop a team of customer success professionalsPartner...

  • ? Busqueda Urgente: Customer Success Enablement Team Lead

    hace 1 mes

    Barcelona, España Qlik A tiempo completo

    .What makes us Qlik?A Gartner Magic Quadrant Leader for 14 years in a row, Qlik transforms complex data landscapes into actionable insights, driving strategic business outcomes. Serving over 40,000 global customers, our portfolio leverages pervasive data quality and advanced AI/ML capabilities that lead to better decisions, faster.We excel in integration and...