Customer Success Enablement Team Lead
hace 1 mes
What makes us Qlik?
A Gartner® Magic Quadrant™ Leader for 14 years in a row, Qlik transforms complex data landscapes into actionable insights, driving strategic business outcomes. Serving over 40,000 global customers, our portfolio leverages pervasive data quality and advanced AI/ML capabilities that lead to better decisions, faster.
We excel in integration and governance solutions that work with diverse data sources, and our real-time analytics uncover hidden patterns, empowering teams to address complex challenges and seize new opportunities.
The Customer Success Enablement Team Lead Role
As a Customer Success Enablement Team Lead at Qlik, you will play a pivotal role in designing, building, and delivering learning content that empowers our Customer Success teams and strengthens customer relationships. You will spearhead initiatives that ensure the success of our non-technical, commercially focused teams by creating engaging training materials and enablement programs. You'll leverage your practical, hands-on experience in customer success to support processes, product launches, and ways of working, helping Qlik teams thrive and succeed on their customer journey.
What makes this role interesting?
In this dynamic role, you'll have the unique opportunity to collaborate with leaders across Qlik to shape the content roadmap and prioritize high-impact learning initiatives. You'll be working at the intersection of product, marketing, and customer success to create innovative, practical learning experiences that directly drive value for our internal teams. From preparing live enablement sessions to creating diverse course materials in e Learning and video formats, your work will make a direct impact on the success of Qlik's customer engagements, while supporting product launches and strategic goals.
Here's how you'll be making an impact:
- Lead the design and creation of training programs that empower Qlik's Customer Success teams to deliver results
- Support the development of product launch enablement, helping teams align with marketing efforts and new product offerings
- Create practical and innovative learning experiences that drive real-world outcomes, supporting the customer journey
- Translate business needs into impactful training materials in various formats, including instructional design, hands-on exercises, and video content
- Coordinate and deliver live enablement sessions that bring teams together, fostering a culture of learning and growth
- Collaborate across teams to build a content roadmap, prioritizing strategic initiatives that align with Qlik's vision and goals
We're looking for a teammate with:
- Strong experience in commercial Customer Success roles, with a deep understanding of customer relationships and outcomes
- Knowledge of Business Intelligence tools and how they fit into the customer success landscape
- Excellent stakeholder engagement experience; driving cross functional projects with multiple parties, competing priorities and compressed timeframes
- Strong Experience writing and developing sales, delivery and/or training materials across different formats (from ppt slides to analysis documents, white papers and live sessions).
- Ability to form, grow and lead a future state team as the function builds out
- An exceptional communicator and relationship-builder; a proactive, cross functional collaborative problem solver
- Familiarity with Qlik, Talend, and course development tools and platforms such as Evolve, Intellum, and Articulate a real plus but can be taught
The location for this role is:
Barcelona, Spain
Come join us in creating impactful learning experiences that drive Qlik's Customer Success teams and help shape the future of customer engagement
More about Qlik and who we are:
Find out more about life at Qlik on social: Instagram, Linked In, You Tube, and X/Twitter, and to see all other opportunities to join us and our values, check out our Careers Page.
What else do we offer?
- Genuine career progression pathways and mentoring programs
- Culture of innovation, technology, collaboration, and openness
- Flexible, diverse, and international work environment
Giving back is a huge part of our culture. Alongside an extra "change the world" day plus another for personal development, we also highly encourage participation in our Corporate Responsibility Employee Programs
If you need assistance applying for a role due to a disability, please submit your request via email to accessibilityta @ qlik.com. Any information you provide will be treated according to Qlik's Recruitment Privacy Notice. Qlik may only respond to emails related to accommodation requests.
Qlik is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at Qlik via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Qlik. No fee will be paid in the event the candidate is hired by Qlik as a result of the referral or through other means.
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