Customer Success Enablement Team Lead
hace 2 meses
Description What makes us Qlik?A Gartner Magic Quadrant Leader for 14 years in a row, Qlik transforms complex data landscapes into actionable insights, driving strategic business outcomes.
Serving over 40,000 global customers, our portfolio leverages pervasive data quality and advanced AI/ML capabilities that lead to better decisions, faster.
We excel in integration and governance solutions that work with diverse data sources, and our real-time analytics uncover hidden patterns, empowering teams to address complex challenges and seize new opportunities.TheCustomer Success Enablement Team Lead RoleAs a Customer Success Enablement Team Leadat Qlik, you will play a pivotal role in designing, building, and delivering learning content that empowers our Customer Success teams and strengthens customer relationships.
You will spearhead initiatives that ensure the success of our non-technical, commercially focused teams by creating engaging training materials and enablement programs.
You'll leverage your practical, hands-on experience in customer success to support processes, product launches, and ways of working, helping Qlik teams thrive and succeed on their customer journey.What makes this role interesting?In this dynamic role, you'll have the unique opportunity to collaborate with leaders across Qlik to shape the content roadmap and prioritize high-impact learning initiatives.
You'll be working at the intersection of product, marketing, and customer success to create innovative, practical learning experiences that directly drive value for our internal teams.
From preparing live enablement sessions to creating diverse course materials in eLearning and video formats, your work will make a direct impact on the success of Qlik's customer engagements, while supporting product launches and strategic goals.Here's how you'll be making an impact:Lead the design and creation of training programs that empower Qlik's Customer Success teams to deliver resultsSupport the development of product launch enablement, helping teams align with marketing efforts and new product offeringsCreate practical and innovative learning experiences that drive real-world outcomes, supporting the customer journeyTranslate business needs into impactful training materials in various formats, including instructional design, hands-on exercises, and video contentCoordinate and deliver live enablement sessions that bring teams together, fostering a culture of learning and growthCollaborate across teams to build a content roadmap, prioritizing strategic initiatives that align with Qlik's vision and goalsWe're looking for a teammate with:Strong experience in commercial Customer Success roles, with a deep understanding of customer relationships and outcomesKnowledge of Business Intelligence tools and how they fit into the customer success landscapeExcellent stakeholder engagement experience; driving cross functional projects with multiple parties, competing priorities and compressed timeframesStrong Experience writing and developing sales, delivery and/or training materials across different formats (from ppt slides to analysis documents, white papers and live sessions).Ability to form, grow and lead a future state team as the function builds outAn exceptional communicator and relationship-builder; a proactive, cross functional collaborative problem solverFamiliarity with Qlik, Talend, and course development tools and platforms such as Evolve, Intellum, and Articulate a real plus but can be taughtThelocation for this role is:Barcelona, SpainCome join us in creating impactful learning experiences that drive Qlik's Customer Success teams and help shape the future of customer engagementMore about Qlik and who we are:Find out more about life at Qlik on social: , , , and , and to see all other opportunities to join usand our values, check outour .What else do we offer?Genuine career progression pathways and mentoring programsCulture of innovation, technology, collaboration, and opennessFlexible, diverse, and international work environmentGiving back is a huge part of our culture.
Alongside an extra "change the world" day plus another for personal development, we also highly encourage participation in our Qlik is not accepting unsolicited assistance from search firms for this employment opportunity.
Please, no phone calls or emails.
All resumes submitted by search firms to any employee at Qlik via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Qlik.
No fee will be paid in the event the candidate is hired by Qlik as a result of the referral or through other means.
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