Technical Account Manager

hace 4 semanas

Madrid, España Jobs for Humanity A tiempo completo

Company Description

Jobs for Humanity is dedicated to building an inclusive and just employment ecosystem. Therefore, we have dedicated this job posting to individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf or hard of hearding, Black, Hispanic, Asian, Military Veterans, the Elderly, the LGBTQ, and Justice Impacted individuals. If you identify with any of the following communities do not hesitate to register.

Company Name: Nielsen

**Job Description**:
At Nielsen, we believe that everyone should have the opportunity to grow and succeed in their careers. When you join our team, you become part of a supportive community that is dedicated to helping you thrive. We value your success because it contributes to our own. We encourage you to think big and bring fresh ideas as we continuously improve together. Your best work will drive our future.

About this role:
Nielsen is a leading company in online and television research, providing measurement solutions that give clients a comprehensive understanding of the online world. We are looking for a highly motivated Technical Account Manager to support our suite of digital products and services. In this role, you will play a key part in the growth and development of our unique and innovative capabilities in this exciting field.

What you need to succeed:

- Strong organizational and time management skills to effectively handle multiple projects and client engagements.
- Creative problem-solving and technical troubleshooting skills to ensure client satisfaction.
- Excellent verbal and written communication skills, with the ability to build relationships with clients.
- Positive attitude, boundless energy, and a passion for contributing to the advancement of digital media measurement.
- Ability to provide support and training on our technical product solutions.
- Readiness to assist other team members as needed.

**Responsibilities**:

- Manage a diverse client and product portfolio on a day-to-day basis.
- Support the integration of client SDKs from technical kickoff to ongoing post-production support and QA checks.
- Assist clients in implementing and testing the Nielsen SDK on their web and mobile platforms, troubleshooting any issues.
- Effectively communicate and explain the attributes of our SDK to both technical and non-technical audiences.
- Participate actively in the processes surrounding our digital products.

Minimum Qualifications:

- Excellent verbal and written communication skills in English.
- BA/BS degree or equivalent experience.
- Aptitude for learning new systems and processes.
- Strong interpersonal skills.

Preferred Qualifications:

- Understanding of Mobile App/Web/Internet Technologies.
- Experience with web and app-based video players, content management systems, and tagging technologies.
- Experience with online products and technologies.
- Strong interpersonal skills and the ability to work effectively with others.

**What we offer**:

- Competitive salary and benefits package.
- A varied area of responsibility and an open corporate culture with development opportunities.
- An informal atmosphere in a dynamic media company that values social responsibility, open communication, and personal growth.

**Diversity**:
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As a global leader in media research, Nielsen provides unbiased and reliable data about what people watch and listen to across various channels and platforms. Our work helps companies and advertisers gain a deeper understanding of their audiences and drive growth.

If you want to make a difference in the industry with Nielsen, we want to hear from you. We value diverse perspectives and are looking for smart, curious, and passionate individuals who want to contribute their ideas and expertise to our team. Join us in creating an environment where everyone can do their best work

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