Partner Success Manager

hace 2 meses

Barcelona, España Snowfall A tiempo completo

Snowfall’s cutting-edge platform, **Junction**, connects travellers with a vast network of partners, vendors, operators and resellers. As a Partner Success Manager, you will play a pivotal role in fostering strong relationships with our partners and ensuring their success

We are seeking a highly motivated Partner Success Manager to be based in Spain. You will be responsible for managing and nurturing partner relationships, driving their success, and maximising their value via Junction. You will collaborate with our partners, providing them with strategic guidance, operational support, and data-driven insights to help them thrive in the ever-evolving travel industry.

**Responsibilities**:

- Develop and maintain strong relationships with our partners, understanding their business needs, objectives, and challenges
- Serve as the primary point of contact for partner inquiries, ensuring timely and effective resolution of issues
- Collaborate with cross-functional teams such as Sales, Marketing and Product to drive partner growth
- Provide partners with ongoing support to enhance their understanding and utilisation of Junction
- Analyse partner performance data, identify trends, and recommend optimisation strategies to improve partner engagement and revenue generation
- Conduct regular business reviews with partners, highlighting key performance metrics, addressing concerns, and identifying growth opportunities
- Stay updated on industry trends, competitive landscape, and emerging technologies, sharing relevant insights with partners
- Act as a champion for partners internally, advocating for their needs and driving internal initiatives to enhance the partner experience

**What we’re looking for**:

- Proven experience in a partner-facing role
- Fluent in Spanish and English
- Excellent communication and interpersonal skills, with the ability to build strong relationships and influence stakeholders at all levels
- Strong analytical and problem-solving abilities, leveraging data to drive strategic decisions and optimise partner performance
- Exceptional organisational skills, with the ability to manage multiple priorities and deliver results in a fast-paced, deadline-driven environment
- Proficiency in using CRM systems - ideally Salesforce
- A passion for travel and a deep understanding of the industry landscape and trends

**What’s on offer**:

- The opportunity to make your stamp on a revolutionary first-in-market product
- Vitality healthcare: fast access to GP, mental health, physiotherapy and other specialist support
- We use the best technology and equipment and frequently update these to stay at an advantage
- An exceptional, international culture - we’re incredibly passionate about what we’re building and we go the extra mile to support our colleagues and customers

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