Partner Success Manager
hace 3 días
The Ocado Smart Platform (OSP) is a world-class suite of solutions for operating online grocery businesses. Built to change the nature of grocery ecommerce globally, our custom-designed solutions are uniquely capable of meeting the complex and developing expectations of shoppers, while driving better productivity, greater flexibility, and higher margins for grocery retailers online. Our solutions have been built in-house by our dedicated technology and engineering experts. We've been innovating for over 20 years, designing ways to maximise the efficiency of the entire grocery delivery process.Partner Success Managers work closely with Partners from pre go live through the lifetime of the contract. They collaborate with other Partner Success teams and teams across the Ocado Group to ensure Partners receive expert knowledge and support in the effective use of OSP and the seamless deployment of new features and products.This position is hybrid with a balance of home working and 2-3 days/week based in our Fleury CFC. Travel to our UK Head Office and other partners' UK and international sites will be required as necessary. We have opportunities for Partner Success Managers to join us at various levels; this is the perfect role for someone keen to learn, develop, and help to shape the future of our clients' businesses.What will you be doing?Acting as the primary point of contact for Partners' operational teams for the effective use of OSPReviewing and maintaining excellent knowledge of Partner operational KPIs and performance to continually identify and highlight areas of opportunityWorking with partners to identify and implement process improvementsEnsuring that Partners are using all of the available and relevant OSP features to drive maximum efficiency and business growthLeading successful deployments and operational go lives for OSP features and products ensuring Partners are prepared and readyUnderstanding Partners' needs and ensuring the system is configured accordinglyUsing in depth knowledge of Partners' operations to proactively identify opportunities for improvement and to support the Partner in driving these improvements forwardCoordinating with Ocado teams to ensure Partners receive the knowledge and information required for successful utilisation of OSP so they deliver on their business objectivesCollaborating with other Ocado teams to build and maintain positive Partner relationshipsSharing best practice and learnings with Partner OSP teamsHighlighting process improvements within Ocado, Partner OSP operations and onsite Ocado teamsConstantly balancing the needs of Partner support requests with conscious respect for contractual commitments and commercial benefitsWhat are we looking for?Fluent in English and French (essential)Experience in a retail or logistics operationFamiliarity with continuous improvement and optimisation processesStakeholder, relationship building and networking skillsComfortable communicating with large groups of peopleSelf-motivated with an ability to deliver to deadlines and multi-task under pressureHighly organised and resilient with an eye for detailUnderstanding of project management frameworksAble to handle difficult situations, facing challenges with positivity, confidence and pragmatismEnergy, enthusiasm and tenacityIt would be great if you also have…Experience of delivering continuous improvementExperience in supporting clients or partners, ideally within a technology solutions or operational environmentExperience of working cross-functionally both internally and externally to drive partnerships or projectsBusiness management experience and commercial awarenessAbility to think strategically beyond the needs of the organisation todayBachelor degree or equivalent practical experienceExperience of working in a client facing support organisationPlease let us know in your application if you need any special adaptations for the selection process. At Ocado Barcelona we adapt our selection processes to our candidates.Be bold, be unique, be brilliant, be you. We are looking for individuality and we value diversity above gender, sexual orientation, race, nationality, ethnicity, religion, age, disability or union participation. We are an equal opportunities employer and we are committed to treating all applicants and employees fairly and equally.#LI-HYBRIDWhen our journey started, we were all about changing the way people shop for groceries. 20 years later, we're developing our own ground breaking technology, opening multiple sites at an accelerating rate and engaging in exciting new business partnerships around the worldTransforming an industry also means transforming the way we do business. As we continually develop new technologies and customer propositions, we're looking for the Everyday Pioneers to lead us into the next stage of our evolution: enhancing our capabilities, inspiring our teams and developing new ways of working.Changing the way the world shops, for good.Can't find what you're looking for or not ready for a move?Join our Talent Community to stay up to date with Ocado Group news and events,you'll also be the first to know about new opportunities - before they are posted#J-18808-Ljbffr
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Barcelona, España Ocado Group A tiempo completoAbout Us The Ocado Smart Platform (OSP) is a world-class suite of solutions for operating online grocery businesses. Built to change the nature of grocery ecommerce globally, our custom-designed solutions are uniquely capable of meeting the complex and developing expectations of shoppers, while driving better productivity, greater flexibility, and higher...
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