Intern Customer Experience
hace 2 semanas
Employment Type: Internship
Contract Duration: 6 months
About the team you are joining
Under the guidance of the Manager Customer Experience, you will have the opportunity to assist with a range of tasks, mainly focusing on business analysis and business requirement definition for the IATA Customer Portal. You will also follow up on the virtual assistant implementation currently ongoing at IATA. This is a great opportunity to gain valuable experience in a dynamic environment and develop your skills in a digital operation.
What your day would be like
Contribute to the definition of the target experience of the IATA Customer Portal;
Help collecting and drafting the required business requirements;
Support analyzing the Customer Portal’s FAQ database to simplify the customer's experience;
Learn how to manage, test and follow up on the developed virtual assistant;
Assist on delivering continuous service improvement.
We would love to hear from you if you have
A recent (less than 12 months) University degree/post-graduate in Business Administration or a related field;
Ability to work effectively in a dynamic, fast-paced and highly demanding multicultural environment;
Knowledge of Salesforce;
Strong analytical skills and ability to work independently;
Excellent communication skills in English (written and spoken).
This is a full-time internship position with a duration of 6-12 months. We offer a competitive compensation package and the opportunity to work with a talented and passionate team. If you are a self-starter who is eager to learn and grow, we encourage you to apply.
Travel Required: N
**Diversity and Inclusion are one of our key priorities and we want to role model it. We are committed to building a team that represents a variety of backgrounds, perspectives and skills in which you can contribute at your best and be who you are. The more inclusive we are, the better we will be able to thrive to represent, lead and service the airline industry. If there is anything we can do to create a more comfortable interview experience for you, please let us know.**
***
**Learn more about IATA’s role in the industry, our benefits, and the team at **iata/careers/**. We are looking forward to hearing from you
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