Customer Success Intern
hace 1 mes
**About Us & Our Culture**:
We, employees, need a much more engaging solution around our compensation, and that’s why Cobee was born. Since we created Cobee back in November 2018, our vision has been unwavering**:to become the most desirable solution for employees to get compensated at work**. As we fight for that vision, **we truly believe that we can improve the overall well-being of employees at the same time that we make them feel more engaged with their companies.**
We began with a single benefit, and today we offer a diverse range of benefits in three countries, with a team of more than 140 talented people across the globe. We have raised more than €55 Million in venture capital funding backed by world-class investors, including a recent €40 Million Series B investment. While much has changed since our humble beginnings, we stay true to what we believe and to our culture:
- **H**umble Excellence**: We are a team committed to excellence and delivering top-notch results. We make informed decisions and collaborate to succeed, while also approaching our endeavors with low ego and open-mindedness. We support our teammates and give them the opportunity to shine.
- **Team Innovation**: We are trailblazers, disrupting the status quo and creating something new. We embrace risk and challenge ourselves to think creatively, fostering teamwork and diversity to fuel our ideas. Everyone is encouraged to contribute and have a say in decision-making.
- **Lean Ownership**:Lean Ownership means owning our actions and outcomes, proactively seeking ways to improve the company for the long haul. We prioritize and simplify to move quickly and work with full autonomy to be agile.
**About The Role**:
Are you a dynamic individual with a keen interest in forging meaningful customer relationships, delving into the realm of sales, and possessing a knack for rapid learning? If you're enthusiastic, driven and eager to immerse yourself in the fast-paced environment of a startup, this is the perfect opportunity for you.
We are looking for an Intern to join our Customer Success team and help us deliver a high-quality, personal post-sales experience; lay a solid foundation to ensure the success of our Small and Medium accounts, and maximize their satisfaction and retain them.
**Main challenges**:
- You will be working closely with our Customer Success team, so you will have all the support and resources you need to thrive
- Create relationships with our SMEs customers as soon as they decide to join Cobee.
- Bring our HR partner's experience to the next level, by delivering consistent value on each interaction and developing long-term relationships through consistent and proactive communication, identifying their needs and building engagement.
- Proactively seek ways to enhance customer health score, identifying opportunities within the scope of Customer Success and beyond that (e.g., Sales, Product, Customer Experience, etc.)
- Consistently provide feedback to Product on Enterprise client's needs
- Proactively seek ways to improve processes not only within Customer Success, but also in those that involve other areas (e.g., Sales, Product, Customer Experience, etc.).
- Identify Customer Success Qualified Leads (CSQLs) Collaborate with the sales team to maximize sales opportunities.
- Refer issues to the technical team when needed.
**You are**:
- A person with a genuine commitment to customer success and satisfaction.
- You have the ability to convey complex information clearly and concisely to customers.
- An active listener and you understand customer needs and concerns effectively.
- An analytical thinker with the capability to identify and address issues that may arise during onboarding.
- Someone with the flexibility to adapt to changing customer needs and evolving product features.
- Someone with the ability to thrive in a dynamic and fast-paced environment.
- You can quickly acquire a comprehensive understanding of the features, functionalities, and technical aspects of Cobee's products with ease.
- Someone with organizational skills to manage multiple customer onboarding projects simultaneously.
- Someone who excels at time management and prioritization to ensure onboarding processes are completed efficiently and on time.
**You have**:
- Full-time availability (Student or recently graduated from the University or Master’s degree).
- Possibility of signing an Internship agreement with your university (mandatory)
- Facility with numbers and data analysis (engineering degree or similar will be an advantage but not mandatory).
**Why should you join Cobee?**:
- Excellence - We are driven by building great and impactful solutions to change the employee benefits industry in the long run. In everything we do, we go for the excellence approach.
- Sustainable growth - We always keep a bootstrap mindset while we keep growing We do this in a very sustainable way and with a lot of substance: growth and profitability are n
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