Customer Service Officer

hace 6 meses

Tarragona, España BASF Española S.L. A tiempo completo

In addition to its own products, BASF Española S.L. markets more than 5,000 products from the BASF Group: chemical, organic and inorganic products, catalysts; phytosanitary products, plastic materials, dispersions and raw materials for the inks, paints, plastics, paper, ceramics and cosmetics industry. In the area of dispersions and resins, we offer a comprehensive range of resins, additives, and polymer dispersions. These raw materials are used in formulations for coatings, construction chemicals, adhesives, printing and packaging products, electronics and paper, among others. We develop innovative and sustainable solutions for our customers and support them in further improving their formulations.

**RESPONSIBILITIES**
As part of a new additional E-EDE Customer Service team, in Tarragona, you will collaborate in the following areas:

- Being the main internal contact for customers, you manage day-to-day order enquiries and are responsible and accountable for all order-related activities.
- In close cooperation with Account Management and Supply Chain, Transport Management, and logistic providers (deposit and transport) you ensure a seamless order-flow and ensure correct and prompt customer order processing.
- You also provide the customer and sales team with the relevant information relative to order processing and deliveries' status.
- Your main tools are SAP R/3 (Module SD) in parallel with an BASF own Order Monitoring Cockpit and MS Office; this includes the data maintenance required for e-commerce channels & SAP master data.
- You handle customers' products returns and corresponding Non-Conformance-Management.
- You guarantee that consignment process runs smoothly and physical inventory taking for consignment stock at least once a year is properly handled and adhering to company rules.
- You regularly monitor inventories and make sure proper actions are taken to minimize the impact on capital costs.
- You finally ensure that the invoices and credit notes are issued correctly and promptly in the respect of corporate procedures and current tax regulations.

**QUALIFICATIONS**
- Bachelor's Degree in Business Administration or similar qualification.
- Advanced knowledge of SAP and Microsoft Office.
- At least 3-5 years of experience in in Logistics, Customer Service or Supply Chain positions.
- High level of Italian and English, Spanish appreciated.
- Customer focus, collaboration and communication skills.

**BENEFITS**
We offer a wide range of responsibilities and improve the opportunities for our employees with on-the-job training, supported by an involved and competent team.
Additionally, we perform in a hybrid work schedule which enables you to work few days of the week remote e.g. from home and the other days in-office on site for collaborative time with your team.

Sara Prado (Talent Acquisition)

**ABOUT US**
BASF is the world's first chemical company. We offer intelligent solutions for our customers and move towards a sustainable future. To this end, we promote the recruitment of people with different profiles around the world, which offers multiple opportunities for professional development. For us, both performance and personality count, regardless of gender, age, nationality, sexual identity, disability or ideology. Thus, at BASF, opportunities become professional careers.

**At BASF, the chemistry is right.** Because we are counting on innovative solutions, on sustainable actions, and on connected thinking. And on you. Become a part of our formula for success and develop the future with us - in a global team that embraces diversity and equal opportunities irrespective of gender, age, origin, sexual orientation, disability or belief.

Please upload the documents, summarized in a PDF if possible.

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